Wex
The only cool thing is that they pay a little bit for mileage because we live FAR from everything. I received 2 “VISA” cards from Wex ( not sure what they are for) I chose direct deposit to my account, and they still send check in mail, one of them are “lost” somewhere because it has been longer than a month. The app is easier but it sure is picky about receipts uploaded, and it says it pays for over the counter medication and person health products, but those receipts keep getting denied.
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Great app! Very simple and smooth process
This is a very expeditious way to file claims and check status. Our family is better able to submit claims and get reimbursement. Thanks for such a smooth process! Two opportunities for future development: 1) default end date of service to the date entered for start date since most submission dates match 2) default the service recipient to the last user name rather than alphabetical.
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Concern for consumer
There s no one to discuss receipts with. If you don’t have your card with you when making a co pay at a Dr visit and try to submit a receipt for reimbursement later web ex will not Accept a credit card receipt with provider information . Providers will not write out a special receipt just for web ex flexible spending so basically you lose any money you put out of pocket. This is a racket and I will not enroll next year. Somebody’s pocketing the funds a member cannot get reimbursed Zero stars
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Easy to use and fast.
Great App!
So much better than our previous provider. Makes it so easy to upload using Phone app, no messing around with fax machines and have a weeks go by before you find out if it was even approved or not. Works great!
So much better than our previous provider. Makes it so easy to upload using Phone app, no messing around with fax machines and have a weeks go by before you find out if it was even approved or not. Works great!
Nothing but issues with WEX
Everything was good with the former administrator but as soon as we went to WEX nothing but issues.
First, the debit card was never sent at the start of the year. Then had to buy a replacement cpap machine. The debit card went through but about a week later I received a message saying that the charge was declined and I needed to pay it back. They have also put a hold on my health card until I can pay the declined charge back so I can’t use it for ANY medical items/issues.
First, the debit card was never sent at the start of the year. Then had to buy a replacement cpap machine. The debit card went through but about a week later I received a message saying that the charge was declined and I needed to pay it back. They have also put a hold on my health card until I can pay the declined charge back so I can’t use it for ANY medical items/issues.
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Disappointment
No matter how much I had to explain that I paid for calendar year of 2022 for Medicare advantage insurance in December of 2021 to avoid lapse of insurance I beat this into the ground
The money in my account from previous employer is meant to cover this type of expense
I have spent hours upon hours on the phone and uploading receipts to get this denied over and over
Very stressful for a non conforming rule
The money in my account from previous employer is meant to cover this type of expense
I have spent hours upon hours on the phone and uploading receipts to get this denied over and over
Very stressful for a non conforming rule
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Times out to quick,
Times out too quick when working through multiple submissions. App should be able to recognize user is still working. I’ve had to renter 3 requests alone today due to this.
Also, most days of service are same day, just add a check box to indicate start/end of service rather than have to enter a whole new field all the time.
Also, most days of service are same day, just add a check box to indicate start/end of service rather than have to enter a whole new field all the time.
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WEX deactivated my FSA debit card for erroneous denial of $99 lab test payment
I just got WEX through my employer for the 1st time in 2022. Things seemed to be going ok with WEX until they denied my $99 payment for the lab copay for prenatal genetic testing - despite adequate receipts and documentation - because the blood sample collection date at my doctor’s office was not the same date as the test date or results released date. WEX turned off my FSA debit card while I disputed the denial, which meant that three separate providers had to call and tell me my payment on file (WEX FSA card) had been denied. So I had to give the providers my original credit card information in order to get my medications. In the meantime, I submitted to WEX more than $99 worth of reimbursable expenses that I wasn’t able to pay with my deactivated WEX card. This was a real pain to try to resolve, and I still don’t even know if it’s resolved yet. DISSATISFIED.
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Difficult to file claims
It is not easy to file claims. They deny the whole claim before asking for further documents IF NEEDED. when you call customer service you have to wait 15-20 minutes for anyone to answer. When I called customer service to find out why my claim was denied the lady was smacking on the phone, got an attitude when I asked her if she could explain why I was denied since I did what I was told to do to file a claim. I will not continue with this company after my year is up. It should not be that difficult to get YOUR money out of a FSA.
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They make it so difficult
I have to call them so many times. Always receiving emails saying something was denied or card is suspended because the doctors office hasn’t sent in the EOB. Still getting emails cuz I had crowns and the debris had to make crowns so took them few weeks yet WEX constantly bothers me about it. I call in different issue and they start talking about that claim. If they want forms. Hey here’s an idea call that doctor and not me. I don’t have forms you need. Stop stressing me out about it. Reimbursements are a pain. Wouldn’t have to do them if card wasn’t suspended due to you waiting on forms. I’m sick calling y’all. After I use all the money I put into it im never using WEX again!!!!!
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