The app does what it’s meant to do
The WEX Benefits app is a good companion to the web site. I can check claims, upload receipts as required by WEX, etc. Nothing fancy, which is just what this type of app should be.
The only issue I have is that when I go back to the home/main page, the app crashes and closes. I can reopen and login and get around, but it consistently crashes when going back to the main page. Even after updates and with different phones.
The only issue I have is that when I go back to the home/main page, the app crashes and closes. I can reopen and login and get around, but it consistently crashes when going back to the main page. Even after updates and with different phones.
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Room for improvements
This app is great, ever had nothing but issues since the last update getting into the app. I would be nice if the app would work like it should when someone needs it to.
Again love the ability of the app, just needs more reliably updates. Logging in my account should not be hard, keep getting error messages starting network error check network. I have secured internet access, so what’s the issue.
Again love the ability of the app, just needs more reliably updates. Logging in my account should not be hard, keep getting error messages starting network error check network. I have secured internet access, so what’s the issue.
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Shows paid bills as unpaid & has doubles of some bills
I used to like having my HSA account so I could pay my medical bills with money taken out of every paycheck. But recently I noticed some bills that I know for a fact I've paid are showing as unpaid. Some bills show up twice for the same amount, sometimes one of them says paid and the other is unpaid. Nothing about this app makes sense. I actually got suckered into paying a lab bill that I didn't need to pay because it was a repeat of one I'd already covered. I'm most likely going to get rid of my Wex card and just start paying out of pocket for my medical expenses because I'd much rather do that than be screwed over by an app.
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After all this time!
Who would have thought? This app is still trash. Customer service rates just as high. Employers if you can avoid Wex, DO IT! The time lost to productivity is HIGH when Wex is the health care FSA/HSA provider. Why? Cause employees spend more time doing workarounds trying to get these people their documentation that they turn around and say isn’t applicable. In short this app is still broken. I have reported this while working with previous employers that also used Wex and low and behold, after multiple updates and patches… it’s still broken. ::insert eye roll here::
If you are looking for a time sucking, productivity vampire, then this is your 5 star best choice. Otherwise don’t do it. Your employees will hate you for it.
If you are looking for a time sucking, productivity vampire, then this is your 5 star best choice. Otherwise don’t do it. Your employees will hate you for it.
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Not working properly with iOS 16.3.1 update
Overall this app has been very convenient to have and use. Being able to immediately upload receipts and check past payments is extremely helpful.
Unfortunately, with the recent iOS update (iOS 16.3.1) the App is not functioning as it did previously. Deleting and reinstalling the App (as the Wex representative suggested despite a long discussion) did not correct the issue so am hoping my comment here will reach the Developer(s) and/or Wex IT dept.
Unfortunately, with the recent iOS update (iOS 16.3.1) the App is not functioning as it did previously. Deleting and reinstalling the App (as the Wex representative suggested despite a long discussion) did not correct the issue so am hoping my comment here will reach the Developer(s) and/or Wex IT dept.
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Garbage app
I’ve had so many issues already am I’ve only been using this app for a month. Sent question in on a claim that was denied when I verified with someone in the call center that it’s an eligible item and I get an email for a secured message that I can’t view in app, try viewing that message on the desktop and it won’t take my password. Try resetting the password and I don’t get the email?! I’m so frustrated at this point. Wish my company did not go with this provider and will be complaining about it for sure.
You guys need to hire someone to redo your entire tech side of the company cause this is pure garbage.
You guys need to hire someone to redo your entire tech side of the company cause this is pure garbage.
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Wex mobile app rejecting receipts from 2022
I have 2022 funds left and am well before the deadline to submit receipts. Last week I uploaded a receipt for 2022 and everything went great. I then attempted to submit my next 2022 receipt 5 minutes later and got a rejection notice essentially stating that the date had to be 2023! After emailing and calling customer service, no one seems to know how to correct this issue on the mobile app. 2022 funds are still reimbursable and receipts should not be rejected. Customer service only could say that I can upload my receipts to the website instead. I prefer using the mobile app as I always have my phone with me and it’s faster. Why can’t anyone correct the app to continue to take 2022 receipts when you still have a balance before the deadline??
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So slow
This app takes forever to move between each of its areas and functions.
As far as the company Wex, it’s so aggravating when they tell you they want a receipt for something from many months ago, and you don’t know where it is. So you have to use the app to scan all your receipts the moment you get them in case they want one! ……And scanning your receipts into the app takes So Long!
Aaaaarrrrgggghhh😤😡😖
As far as the company Wex, it’s so aggravating when they tell you they want a receipt for something from many months ago, and you don’t know where it is. So you have to use the app to scan all your receipts the moment you get them in case they want one! ……And scanning your receipts into the app takes So Long!
Aaaaarrrrgggghhh😤😡😖
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Bad user experience
I have been using this app for about a week. My employer switched from one provider to this one. So far this is a significantly worse user experience. The app crashes frequently. I have also had multiple claims denied, which has not been a problem for me with other service providers. I am hoping this improves with me learning this new system and with the company listening to user feedback.
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Too much
Should be easier. The benefits off card like pharmacy buying online are hard to do but the ones online are easy now why is that. I can’t seem to get my documents straight with a receipt why is that I don’t think I should have to call all the time or get locked out. The easiest thing and the must reliable and it locks me out or needs a receipt. Don’t know what to do guess I’m going to call again. Oh. It keeps shutting off on me. My nickname is taken. Go figure how long
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