Leave a Review AliExpress
3 starts for feeling confused
I just downloaded the app today, put $300 worth of things in the cart. I saw shipping fees for items that said there was no shipping fee, in the “store”. The only response I got from to help chat was that I needed to update my version? I just downloaded this today so why wouldn’t that be the latest version!? I told the help chat that information and then asked how I can download the latest version and got no response. I tried one more time to ask and still no answered. This isn’t making me feel too comfortable spending hundreds of dollars through this app.
*Update 12th of January, 2022
Some things came to me defective, from 2 sellers, in that $300 order I made. 1 seller won’t respond to me. The other keeps promising to refund me through PayPal & hasn’t. Now they’re telling me they’re PayPal isn’t working (???) & for me to place another order for the defective items, telling me I won’t be charged but I don’t trust that for a second. I’m still waiting for the completion of more orders I made. All orders are taking 1 month to receive, even if it’s 1 small item. Only 1 seller out of around 13, shipped product ASAP & got to me in 2wks.Show lessLondonBluu
this app is garbage
pure GARBAGE. i added about 15 items onto my list and pretty much all of them had the new user bonus. i figured i would buy them all at once but the new user coupon stopped me from doing so. so instead, i tried to buy just one item with the new user bonus, like it said. it wouldn’t let me at first bc the total was less than 20 on apple pay so i just used my card which i guess messed it up somehow and then i went back and some of the items became full priced, but some still had the bonus. i tried doing everything in my cart again but it didn’t work so i just bought another item with the new user bonus. i used apply pay for this item and it cancelled both order because they both had the new user bonus. now it won’t let me buy ANYTHING bc of security reasons when it’s really just a problem with the coupon. this stuff takes months to arrive and i’d like to get it done but i haven’t even been refunded for two purchases and i can’t buy anything until those purchases have been refunded or i can get rid of the new user coupon which isn’t even able to be rid of i don’t know how to use it and it’s getting annoying pls i want my 38 cents back and just to order some stationary before valentine’s day i’m not even that mad i just want to buy my stationary pls helpShow lessarishshhsh
Good, but could be more fair!
I love AliExpress, however as a loyal costumer I am disappointed that the coin system is a fraud! I have 2000 coins and they are pointless! I cannot earn anything with them or pay items by using that balance. As a platinum costumer I believe costumers deserve to have more discounts, promos and coupons. Also a lot of stores are making people pay (like myself) for extra money after purchase is completed for the item to be delivered! This is pure blackmailing! Sending links saying “pay extras” this is a scam! AliExpress must stop this or they will loose many many costumers and money, overall AliExpress must improve their coin system making costumers happier by being able to actually save money, not with fake games! And stop the extra fees after payment is completed! This is scam and AliExpress does not need to do these things, I’m sure you have more than enough money as a company, specially if you help more and more your costumers will buy more and you will have so much more costumers, you don’t have to scam us to earn more money! Please improve your coin system. When you do this I’ll give 5 stars! AliExpress can and should improve!Show lessDarkSky👾
Ash
You do not even receive most of the merchandise you order and then they don’t refund you or give you any merchandise in replace of your original order. They mix up orders all of the time. I received a bunch of plastic pieces for some one named, Rosa, and paid $91 USD for 6, 5-piece sets of lingerie. I never received them.. the seller refused to admit to the mistake and just stole my money, instead and ALIEXPRESS PROMISED that would not happen and they promised that it would be taken care of, needless to say, it was not. What they are doing is illegal. The store, “VARSBABY”…just stole my money, no refund, no merchandise. It took 6 months just to receive the plastic pieces of “Rosa’s”. I uploaded evidence of the original shipping label, the US LABEL AND THE PLASTIC PIECES. ALIEXPRESS JUST STEALS YOUR MONEY AND DOESNT SEND YOU YOUR ORDER AT ALL!!!! This has happened about 7-10 times now to me. I will never buy on here or especially from the Chinese sweatshops EVER again. What you do end up receiving? It is normally broken and they refuse to refund you in that scenario, also. They put you in touch with a robot who does not have the ability to communicate until you beg to speak to some one alive..and then they lie to as well and tell you you’ll get the merchandise or refund but you do not. Don’t count on any thing that you order coming before a 6 month time frame, either!Show lessAshleigh Saxen
It’s okay. Stay aware.
If you love shopping on these kinds of “wish” apps, this is times 100. I’ve bought plenty of stuff from here, it takes a while to get most items, I do stress..a while..and also many of most items are not exactly what is shown, they tend to show nice quality or items in cotton fabric and then you get thin silky type definitely cheaper material etc. so keep in mind, if you’re very strict with high expectations, I don’t know if this shopping app is for you but with the cheap prices, I’d recommend trying it! I have gotten some good deals on jeans and stuff but it’s also very misleading when it shows off coupons as if it’s easy to get and use them, it’s not. Really read the rules because it’s very very specific which is frustrating. Coupons are close to impossible to get, unfortunately. I do feel like they’ve gotten a little better as time has passed, I recently ordered and got my stuff within a week and both items were as shown, I was happy with my order so I guess a huge piece of it really comes down to the seller! This app has a never ending amount of items, the most random items, little gadgets etc. so I love that, I can get hooked for hours!!Show lessBrittanyMarie22291
Love Buying From AliExpress
I’ve been buying from AliExpress for approximately 10 plus years. A lot of sellers has come and gone. The good sellers are the ones that ship merchandise out within 1-2 days. The ones that wait until last day or hours to ship out are most of the time “bad” sellers. They sell items they don’t have or there is issues. They make buyers wait on items they’ve already paid. The buyers monies are tied up waiting. Some make you wait and the last day find out there is additional freight charge if you still want your purchase. Some seller has shipped different color or size ordered. They know buyer won’t ship it back, seller gets rid of unwanted color or size. AliExpress do have a lot of good sellers, honest good sellers A lot of good sellers out weigh out the bad. I will continue buying.
AliExpress customer are great if you have to consult them. They are the go between on issues and problems. They work to resolve problems. I thank all the customer service workers. Thank you.
CarterShow lessCarter2440
You won’t regret it.
What was I doing before I found this app?! Stuff is at least 3x cheaper that in nz and there are usually many more styles and more practical stuff than the nz varieties offered. If you can wait 3-5 weeks for your stuff (or if you’re willing to upgrade your shipping for $2 so it arrives 2 weeks faster) then this is the place to go!!
Only recommendation is don’t register with an Apple account anonymously otherwise it’ll be very difficult to get the invoice/receipts emailed to you (as you won’t be able to verify your email address through Apple relay). I ordered a whole bunch of items but now I need to create a new account using Facebook instead coz I need the receipts for my business, therefore losing my shopping level and discounts.Show lessrice4LIFE12
Can’t beat top quality Service on AliExpress App
I have been using the AliExpress App for nearly 11years , prior to that I used the AliExpress system. It’s far easier on the App. I am a Diamond Member with over 1000 successful purchases so the background system needs to work efficiently. I have tried Banggood, WISH and others but AliExpress is by far the best. I have also found that ordering using the App sometimes gives further Discount, also quicker delivery, thanks for a top operating App I am an avid supporter of AliExpress and have always had good service from 99% of the Stores Keep up the good work, great work to all Store owners The overall Service from AliExpress Stores is top rate. I have significantly increased the number of purchases from AliExpress due to the quality and speed of delivery Cheers Robin Warner NEW ZEALANDShow lessKiwistylist
They scam US buyers please take these people down!!
Guys please DO NOT buy from AliExpress I have made many disputes to let them know that my items have not arrived and they did not care at all! They told me that I have to return the items and, I’m just like how will I return the items when they did not arrive? and then they told me to show proof that it didn’t arrive and I did do that and they still did not care. They sided with the seller, closed my dispute and completely took my money from me.I also had another issue where I asked for a refund and they emailed me two months ago and promised me a $20 refund with no return because I’m a “valued customer” and they still have not given it to me so I contacted them about it and they proceeded to blame it on me and say it’s my fault that I did not get my refund bc I did not return the item when they literally told me I could get a refund with no return so once again they took my money from me. AliExpress has stolen about $170 from me I will no longer be buying from here again and I encourage you guys not to buy from here either I have also had problems where I have written bad reviews and they deleted them just so no one can see it I’ve also seen other people on the app say that AliExpress sellers are framing them and saying “if you don’t give me a 5 star review we will keep your money from you and not give you your item”which is so ridiculous these AliExpress people are absolutely disgusting.Show lessT E N N N N N N N N
Excellent way to shop
Great app. Great market. Lovely dealing directly with Chinese manufacturers and wholesalers who will delightfully sell to us at the retail level. With some, it's a lovely way to shop and have things custom made and have a brief interaction with the manufacturer or artisans who go out of their way to provide good service. A lot of great products, a lot of cheap ones too, but a lot of great stuff if you learn how to look for it. Such a fun way to relatively cheaply scratch a shopping itch too and get some great gadgets. Some of my favorite purchases have been floral nail art stickers for a few cents a sheet, gua sha tools in an array of different semi precious stones (my favorite is my beautiful multicolored fluorite one!), custom made Chinese name stamps, silicone cake decorating moulds, and an embroidery hoop stand! All of these have been good quality products that I couldn't really find elsewhere so it's not just duplicating eBay although these retailers sell there too, usually. You can access some beautiful traditional Chinese products like wood carvings and stone carvings, green tea from different regions, pottery, basketry, embroidery, Chinese dresses and fabrics, calligraphy and art supplies, and then they have the cheap western style goods that are good too.Show lessListening nerdy nerd
