Leave a Review AliExpress
Needs improving stability
It’s a relatively good app, but needs improving features and technical stability. It keeps crashing and stops responding so I have to uninstall and reinstall the app each time it crashes. That happens quite frequently sometimes daily and sometimes several times a day. As I open the app and starts counting down to show adds, this is where you can’t click any icon as it stops responding. This issue of not responding to any touch still persist while though it has been going on for a very long time now and I still need to remove the app and reinstall it to be able to use it.
Also, you cannot get technical support as it’s always unavailable. More importantly, out there is an issue, there is no customer service. There is only an automated response machine which is frustrating when you cannot solve your problem and there is no human being that one can refer to for support of any kind. The robotic response is so annoying and can’t help. I was never able to get help. AliExpress need to place employees who understand English to support customers like any other decent business interface.Show lessSherry_Al
Buyer beware
Don't trust anything on this app. If your shipping to Canada, it's either shipping is 10x more or the cost is 10x more. They make it seem like you're getting a great deal, but it's all a HUGE!!!! rip off. You're better off sticking to Amazon, where everything is clear/cut and not a scam.ccorinas
Frustrated
This is how Aliexpress does business: you place an order you're credit card is charged immediately. The item you paid for may take up to 2 months to be shipped ONLY to be refunded with the message they have no stock or to wait even longer AND it hasn't even been shipped!!! I'm done with this company I've lost enough money and have no product to show for it. I've bought maybe 15 items lately and 5 of them I've lost money and never received the product. Terrible way to conduct business. No more shopping by me.Show lesspsweetwater
Pathetic
I am giving this app and company only 2 stars because AliExpress services does not help you with any of the disputes that you may have with sellers, and it takes the sellers forever just to get back to you if they even care about getting back to you. AliExpress company does have a lot of products for sale but when it comes time to purchase a item and the sellers take your money with no problem but, when it comes to the refund of it back to you when you don’t receive the item it can become very problematic to the point that you may have no choice but to call the authorities in the country in which you are having the problem, the biggest thing that AliExpress needs to fix in my opinion is the way and speed the cancellation of an item works and being able to remove or delete the items from your “ to be paid “ list my opinion is that AliExpress needs to become a lot faster when it comes to helping people with disputes and forcing the sellers to refund money faster, along with updating the ability to remove items from the - to be paid for - list if you no longer desire it, but the biggest thing I would like to be able to see changed is the ability to see all of my past purchases on a separate list so if I want to buy it again then I can find it easierShow lessNight Goth
I’m a happy bunny!
I have been ordering goods from AliExpress for two years and I always look forward to getting my packages. I have mainly bought things for nails, arts and crafts, and some jewellery. It is incredibly rare that I have felt disappointed. Out of the 400 hundred+ little (and some large) packages that I have received it has only happened a couple of times. Also it is very rare for something to get lost in the post, which in any case is not the fault of the seller. Even during the early days of the pandemic when delivery was slower I was able to follow the packages on the tracking information to check their progress. If something happens to get lost you can open a dispute to get your money returned. After my laptop broke I downloaded the app to my iPhone and I now do all of my browsing and purchasing on AliExpress on the app. It is easy to use and very convenient. I was concerned before that I wouldn’t be able to see the products well enough and that there wouldn’t be the same amount of information about the products. However, my fears were unfounded and I found that I actually preferred it to the computer, especially because AliExpress has invested so much in the app to make it easy to use. Try it ! It does not disappoint.Show lessFfionUnderwood
Overall l love it
I really really love shopping from this app. I love finding unusual stuff. I also love the variety of things to buy and the different stores. I wish the app will make it mandatory for sellers to mail the items within 3-4 days. It takes some sellers 10 days to send the item/s in the mail. There were a couple of sellers l had to message and then they sent my items right away. It’s like they totally forgot, but they did take my payment. Also, while it takes 3 weeks to a month to receive items from some sellers, others take 2 to 3 months, which l find absolutely unacceptable. Also, sellers need to be told to protect the packages no matter what the item is. Some sellers place items directly into a plastic bag and the items arrive damaged, broken, bent.
Another thing that it’s not okay in my opinion, are sellers claiming to sell original items, but they turn out to be counterfeit, and they are charging the full expensive price of the real item when they know it’s not an original ítem from the company the manufactures it.
I do love shopping on Aliexpress, so l do plan to continue shopping here.Show lessNchama
I love AliExpress!
I've ordered a lot of stuff from AliExpress (roughly 40+ items), including clothes, nail products (mainly polygel and dip powders), make-up, phone cases and craft equipment (diamond art). You do have to wait a minimum of about two weeks for delivery to the UK, but once you see the quality of the stuff, you really won't mind waiting. I've only had 2 items not arrive but have had full refunds from the sellers. The majority of my purchases have arrived within 2-3 weeks but I have had to wait nearly 2 months for a couple of things. I don't mind this though because as the weeks pass, I have forgotten what I've ordered and so every package is a nice surprise! 😆 The majority of items are free postage as well so you can't really complain about waiting times. I've also never had a purchase arrive broken or damaged in any way so that's always a massive plus! When ordering clothing, keep in mind that Chinese sizes are a lot smaller than most countries and so you will definitely need to size up. I'm a size 8/10 and usually buy an XL or XXL depending on how I want it to fit (I like the baggy, oversized look) and even then a couple of the items have fit like a small to medium.Show lessLeanneW83
Tips to shop with aliexpress
I’ve been shopping with AliExpress for several years now. The app is pretty decent, sometimes it’s a little clunky but it’s easy enough to navigate around on but I wanted to add my two cents on the reality of shopping here. Think of it like many shops all under the umbrella of Aliexpress, like a mall. It’s a portal to all of these shops and it does offer buyer protection but you have to do your due diligence. First, expect slow shipping because the goods have a long way to travel, slowly. Second, don’t spend anything you are unwilling to lose (do your research, some stores are incredibly safe but there are questionable shops). When you get a package, take a video WHILE you open it. This will serve as proof if the item is damaged or missing parts of the order. And finally, communicate your with seller if there is a problem. Many times they will offer to make things right without intervention, but if things lead to a dispute do not close the dispute and/or accept a refund off of AliExpress. Remember, check reviews, look at photos from buyers, and be smart!Show lessNoctu
Please read this review :(
This is unreliable, I lost so much money from stores not refunding like they promised.. l lost at least $200 total.
A SELLER canceled my order of $112.. and when I tried to open a dispute the highest refund I could request was $16!!!!. so I canceled dispute and decided to wait the 48 days to try to get a full refund.. The seller has ignored every attempt I’ve made to reach out the them.. I’m still not sure what’s going to happen with my money.. I’m hoping for the best. I’ve super patient, and I have ordered A LOT from here.. I’m hoping for better future experiences but I’m super disappointed and overall feel let down. The prices are going up too, which doesn’t make sense for a lot of the items.. They are honestly about to lose my business unless something changes.
Here is how AliExpress works. They have different “sellers” and “shops” that sell items, nothing is 100% guaranteed.. it really is a gamble with your money because there’s some stores that have fake reviews, and some of the sellers that I’ve come across seem like they try to scam you or trick you so they get money and you’re left trying to figure out how to get your money back.Show lessLalalalalala0707
Obsessed
Very reliable. I shop from this app at least twice a month. I’ve purchased just about everything from here from face products to jewelry and electronics to shoes and sweaters. I have just 3 complaints. 1) The gold coins I’ve spent several months collecting have so far been useless. They’re exchangeable for coupons (like $2 off $15+ orders) good for very select stores (not all). Basically, 13% off, which isn’t bad at all except that in the 3 or 4 years I’ve been a very active member, I’ve only used a coin-exchanged coupon like twice. 2) Very limited penny deals in exchange for x-number of gold coins are available every 24 hours. If you’re on the west coast, that’s at midnight. For me on the east coast, it’s at 3am. The one time I tried playing the penny deal, the second it struck 3am, everything was sold out before anyone could count to two. 3) The freebies the sellers advertise, anyone can apply for them and just once from two different offers so you can’t submit a request more than once for one item and you can’t submit more than two requests a day. I have been a member for more than 5 years and have not won anything from AliExpress.Show lessKeychain83
