Leave a Review talabat
Talabat you are the worst!
Talabat drivers always go to other houses similar to my villa number but in different streets and keep insisting that they are outside even when I ask them to ring the bell and they end up ringing the wrong bell! They never learn from their mistakes Even after three years with such low service level they behave the same way and I will always have to send them my location again in whats app although it is provided in the app where I placed the order.
All they care about is to deliver to other poeple my orders since money is paid using online visa all they want is to check the box not caring if the order was delivered to the right person or not!!!
Can’t believe that such service level exists and still running in Abu Dhabi where services are always improved constantly however this is their third year with the same attitude I wonder how they are surviving in this market with the so much competition.
I used them just a few times and always was shocked with the same attitude. Are Talabat drivers trained to switch off their minds and just look for villa number not considering the street it is in!!!Show lessGlobalcitizin
Worst delivery company in jordan
The company has the most impolite and dirty employees I ever seen in jordan, the riders talk to you like you work for them, they mess your orders without a single apology, wear no mask or have it dangling on their chins, and they don’t carry change with them so that you have to bump up your tip. And the company doesn’t do anything about it because they already pay them low salaries, when you talk to the company they just send copy pasted “we’re sorry for the inconvenience” messages. I’m not the only one that had troubles with talabat, nearly 2 of every 5 friends I know deleted their app after a couple of experiences. If you value yourself, I highly recommend you to avoid this “service”.
Edit: oh great, I got the copy pasted “sorry, but not going to do anything about it” response from the company
Keep your apology to yourself, this is the second and last time I uninstalled this terrible app, I already gave you two chancesShow lessthefreakintoothfairy
Developer Response
Hi, there. If you could please email us at socialmedia1@talabat.com, we'll try our best to address the problem you've had. We're truly sorry that you've had that experience. We hope you let us make it up to you.Shame on you
To make a mistake in an order from Talabat Mart is one thing, but for the mistake to remain unresolved for over 4 hours waiting in the unknown is totally unacceptable.
This is unprofessional, irresponsible and lack any sort of respect.
I have been using this app for a while, after such terrible experience, never again, I tried contacting support over 4 times to at least get someone to let me know of any progress or when my issue will be resolved, but all waste of my time.
Shame on you Talabat.Show lessMohamed_Mamdouh
Developer Response
Hi, Mohamed! Your experience is our top priority and we understand your frustration. Please get in touch on Socialmedia1@talabat.com and we'll follow up on your issue immediately. We look forward to hearing from you.Strike 3
I understand theres a lockdown and riders are hard to come by, but your app could make things easier for the customers. Simply saying little riders near by is not enough, literally close off the area unless you find someone.
A rider picked up my items but “had” to be home before lockdown even though he had well enough time to drop off the items and be home before then. And instead of him canceling the order or reaching out, he reached out to talabat themselves. Talabat should've canceled the order then (if what he is saying is true) or asked him to reach out to me. An hour goes by before i finally get irritated and try calling him multiple times and then he says he cant deliver and theres another driver out. There is no other driver.
Unfortunately this isnt the first time something like this has happened, and i can only excuse this so many times because of the pandemic and lockdown rulings. Getting Talabat credit is a fine business move but honestly its pushing me away from the app.
The app needs to update itself for the riders specific to every country. If it is an expat driver, they shouldn't be able to take order within 45mins of lockdown.Show lesssuki kindy
App doesn’t work
This app is TERRIBLE.
It doesn’t work at all. I have tried to order food from restaurants near my apartment and the only answer I get from the app is that the restaurant cannot deliver to your location, knowing that I have entered the right address and the restaurants are 5 mins away from my place.
I tried to contact the help desk but I couldn’t find any help from them. It’s not a professional way to deal with customers.
I recommend you to not use this app at all.Show lessmmk961
Developer Response
Hello there. Your experience is our top priority and we understand your frustration. Please get in touch with us at socialmedia1@talabat.com so that we can resolve this immediately. We look forward to hearing from you.Absolutely awful
This past 1 week alone I have either had my order cancelled without notification or order has taken almost 2 hours to arrive. Today I was in contact with Sharoon from talabat and he completely brushed me off. Then, I called KFC to find out where my food was and the costumer service had no idea what the order was. After this hassle, a talabat driver came to my door without the food! Honestly couldn’t make this stuff up!!! Still waiting for the food 2 hours later. Honestly will never order from talabat again. Good luck in the future.Show lessKellyJayne00001
Developer Response
Hi, there. Your experience is our top priority and we understand your frustration. Please get in touch on Socialmedia1@talabat.com and we'll follow up on your issue immediately. We look forward to hearing from you.No customer service
I placed an order today that I should have gotten in 30 minutes (according to talabat’s own calculated time) but it took two hours. The time kept on changing and they were adding minutes (between 10-20) every now and then. The restaurant said Talabat’s driver took over an hour and a half to get to them. The driver said he was an hour and a half away and talabat doesn’t usually take that into consideration. I tried to communicate with Talabat’s customer service representatives but they apparently have canceled all direct phone lines and the voice message I get is that I need to use the live chat inside the app. The problem is there is no live chat inside the app in Jordan.
This was not the first time that an order took too long, but it was the longest.
I do not recommend Talabat in Jordan at all. Many other more reliable apps out there.Show lessB1a2y3a4n
Talabat Egypt is amazing!
After making multiple orders on Talabat, I can say that the service is absolutely amazing (in Egypt, at least). The 1-star reviews I’ve seen are mainly about bad management in other countries or technical errors that have been fixed. Talabat arrives extremely fast, I can see exactly the delivery man is, the products are always top-quality, and I’m always receiving free gifts! Many people might overlook this review thinking it’s an automatic bot review, but it’s not. I am very pleased with the service and am extremely satisfied with the quality of items and the friendliness of staff. I would 100% recommend Talabat to anyone who is in Egypt.Show lessAAdaBoss
Worst customer service ever
We are in Ramadan and I ordered the first order about 2 hours before Iftar. They cancelled it after 10 minutes and told me that there were no drivers and that the restaurant is using his own drivers, then I placed another order, they canceled the second one after 35 minutes too, I contacted the customer service on the chat was impolite and I asked him many times to let a manager or someone to talk to me. He told me someone will call within 60 minutes and by that time I would have passed the Fotor time. 2 hours passed since he told me that and no one called so I sent them back and again they told me someone will contact me within 60 minutes and 4 hours passed and no one did. Bottom line I think the people behind this App. will take you lightly even if you are a valuable customer and you use their App always. This would be my last time using this App. There are many alternatives that would really take care of their customers.Show lessDr. El Rayes
Developer Response
Hi, there. Your experience is our top priority and we understand your frustration. Please get in touch on Socialmedia1@talabat.com and we'll follow up on your issue immediately. We look forward to hearing from you.Talabat Dubai
I order from them every single day. Extremely reliable for food and especially grocery orders. Lots of options and I often find them much cheaper than other online stores /local corner stores. If there are any issues I get a text or call and they issue credits to your account. Also there is a reward system and I have been able to get 15 aed off my grocery order several times. Wish there were more discounts on regular restaurant orders.Show lesssrive5
