Leave a Review talabat
Unprofessional, unintuitive, useless app. Use any other alternative
I ordered food from a restaurant, I have to eat medication and so I have to eat food at crazy hours. I picked a restaurant “spezia” at 12:00 am I ordered my food and sat to wait to get a call that the food is here. Instead I got a call 30 mins with a rep calling me and telling me the vendor was closed so they had to cancel my order….. when I tried to express my frustration he simply replied… “thank you for using talabat” and hung up the phone. That is shameful, if the vendor was closed or closing, the app shouldn’t have let me order in the first place let alone waste 40 mins at 12 am. This is the last I’ll be ordering from this application….. the quality standards have dropped drastically.Show lessmodacheez
they keep stealing my credit card payments
So if you use this talabat app to buy groceries from their own talabatmart store (or any other store or restaurant) and they don't have some of the items you ordered, instead of refunding the missing items, they give you expiring talabat credit for it instead. They used to have a well hidden button where you can resend that credit back to your credit card but now they even removed that. I contacted their support and they lied to me twice. First they said to use the button which no longer exists and then they claimed they will request sending the refund to credit card and that their refund department will respond to my request in 30 minutes, of course they never responded at all. No reputable online business or app forces customers to spend refunds for payment on services they did not render to spend that money in their store. It is their fault the item wasn't in stock, they could easily charge only for the in stock items, or refund back the amount charged for out of stock items to credit card instead they are greedy and disreputable especially since they removed the option from the app all together and their support lie to people and do not respond to credit card refund requests.Show lessbrashus conicus
Developer Response
Hi, there. Your experience is our top priority and we understand your frustration. Please get in touch on Socialmedia1@talabat.com and we'll follow up on your issue immediately. We look forward to hearing from you.The service and the help center
I’ve had at least 3-4 problems in less than 2 weeks, and every time I talk to the help center they’d tell me that they can’t help, although they’re the ones who should help, and I’ve had my money taken away while my order going to someone else, and when I talked to the help center they said that the driver delivered it (he did! But to another house!!!) and I didn’t get any help, 2 days later I got another order with a missing item, I immediately talked to the help center and they told me that the restaurant closed, and that they can’t help so I contacted them the other day and they said that the time limit has exceeded and (as always) they can’t help,
I will no longer be using talabat, it’s gotten WAY worse in less than a month, the service the orders the time to deliver, everything.
That was my last time using the app.Show lessرائع جدآٓ
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at Socialmedia1@talabat.com. Thank you 🌷Bad bad bad
If it says 30 mins it’s more like 1 hour and 30 mins. Bad support on app. Avoidtoneef
Developer Response
Hi there. We're sorry you experienced that and understand your frustration, we take these cases seriously and always address the problem with the concerned. Please send us an email at socialmedia1@talabat.com and we'll address your specific case.This is the single most worst delivery app I’ve used in my 15 years of living
Talabat says there main priority is our order but what it really is is our money they will take money from your card and then Kurt forget about your order I’ve used it twice and both times I didn’t get my order and I ended up using another delivery app, after the 2 hours of waiting for my incredibly stupid driver I decided to contact the help center which came of rude and unsupportive I tried cooperating but in the end I asked for a refund and to cancel my order and they didn’t reply whatsoever 1 hour later I get a call by the driver saying he’s outside my door and at this point I’m fed up I open my door to see no one and I contact him telling him he’s at the wrong door and then he blocked me, I never got my order or my refund. Do not use this trash app use anything other than itShow lessHamza Qassas
Wooorsst applicationn!!!!
They are the worst application for food delivery!!!!! Yesterday i have ordered popcorn for the cinema next to my house!!!!! The order was paid by my credit card and the estimated time was 27 minutes, after 1.5 hour the order was never delivered and the estimated time was the same until the resturant was closed !!!!! I talk to talabat customer service and the agent lies and says the order was picked up!!!!! I called the resturant myself they said no one came!!!!! Talabat sent my order after 20 minutes for the resturant and it was never approved or picked up or delivered !!!!! The agent says we have one driver who picked your food and we cant track the driver so we will send a new order and a new driver will pick it up? Serioussslyyy??? Talabat need to fix their horrible service and their horrible way of talking to the customer!!!!! If you cannot provide a service as promised you should close your application!!!! I deleted the application and i wont order from theeem again!!!!! I highly advice not to deal with them as they are just playing around and wasting the time of the customer!!!!Show lessNoufK_76
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at Socialmedia1@talabat.com. Thank you 🌷One of the worst app experiences I have ever encountered
- I made my first order
- The app created *two* identical orders
- The restaurant called me to inform me of the two identical orders, which I explained was an error and they should only send one
- I chatted with Talabat service agent to cancel one of the two orders
- 30 mins later Talabat cancelled one of the two orders
- 20 mins later the restaurant finished preparing my food and put it with the driver
- The driver was 2 minutes away, with our food, when Talabat mistakenly cancelled the *second* order. The food was never delivered.
- I then chatted with the Talabat service agent to get a full refund. He claimed they are incapable of processing refunds without a customer going through a variety of steps.
- I then went through those steps to process one refund, but for the second refund there was no option to send to my credit card.
- Back with a Talabat service agent, who agreed that there is an “app issue” and that it would take a “specialized team” 24 hours to fix the issue so I can process the refund.
In the meantime, I had 4 starving kids and eventually made a third order through Deliveroo, which I’m praying actually gets delivered.
Never using Talabat again. What incompetence.Show lessinterstone
No customer service
The customer service is almost nonexistent and when you get in contact it is terrible; i ordered from a grocery store and paid by card(had barely any cash change with me) and the delivery person shows me an updated bill and saying I have to pay extra cash, like no one from talabat or the store informs you. When I told customer service, one just said you can submit some complaint and call over, the other on chat acted like I’m telling her a story; she was responding like “oh that is really bad the store should inform you, that’s sad” stuff like that, no proper response. This is just one example, they always respond as if you’re telling them a storyShow lessDissatisted Customer
Developer Response
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at Socialmedia1@talabat.com. Thank you.The worst
I used to be a regular customer in Talabat for more than 5 years.
BUT UNFORTUNATELY !!!!!!
It became the worst ordering food application in Kuwait. Now there is an issue with application as its lagging alot as the estimated time become from 1 hour to 1 hour thirty and above as the time passes. Moreover, I ordered from a restaurant as its shown it will reach within 30 minutes but after the order the estimated time is 90 minutes sometimes more. Also, they take the order and its not shown to me( but money is deducted) later when you just refresh they made another order and cancel the old one and guess what you will refund your money within 3 days not immediately. Another issue is its shown that you order is cancelled, so I ordered from another restaurant, but out of sudden both arrived to my home. Before they were on time and there wasn’t any issues with the application.
I think 4 delayed and mis-orderes are enough to delet the application. 👎🏻👎🏻👎🏻Show lessSARAH SAR
Developer Response
Hi, Sarah. Your experience is our top priority and we understand your frustration. Please get in touch on Socialmedia1@talabat.com and we'll follow up on your issue immediately. We look forward to hearing from you.Not user friendly
Needs:
-A way to leave the driver delivery instructions
-Make it possible to tip the driver after delivery
- A direct way to reach help chat (I always have to do it through “previous orders complaint” 🤦🏻♂️)Yousef9719
Developer Response
Hi Yousef! Thank you for rating us. Kindly let us know what updates or changes you would like to see in our app, in order to give us a 5 Star rating. You could write to us Socialmedia1@talabat.com.
