Leave a Review talabat
This app is so BAD!!!
This app is not secured just deal with them by cash on delivery because me ,friend and family faced lot of issues for example cutting money from credit card but you did not place any order for it just randomly and ordering by cash yhe food comes hot and fresh to eat. one day in ramadan we ordered and after 4 hours they arrived but the funny thing it was already fasting time so at the end this is the reality of talabat (don't let them play on you). when you try to call this is more interesting to talk with some one that have for every problem a special story and after ending the story you well find your self that he just gave you pain killer talk to stop the conversation 🤣thank you talabat 🇪🇬Show lessnayef almansoori
Developer Response
Hi, there. If you could please email us at soicalmedia1@talabat.com, we'll try our best to address the problem you've had. We're truly sorry that you've had that experience. We hope you let us make it up to you.Order canceled deliberately
Ordered my food online and after waiting for nearly 3 hours my ordered was canceled without notification. As per the customer service support my order was about to reach in 40 minutes after several follow up. The amount was paid by credit card when canceled by talabat why the amount is refunded in the wallet with one year validity why not refunded back to the credit card. Will not recommended to book through talabat instead search on talabat and order directly with the reatutant or establishment you need. Atleast things will be guaranteed you will know you will get it or not.
Talabat is busy and they don't have any resources to handle large number of orders recently instead try new ventures who offer similar services.Show lessNaveed Mohammed
Worst Customer Service
I was able to make one perchance before they randomly blocked my account. They didn't tell me why, didn't tell if I had a case number. It took me a day of talking to my bank and then visa directly to figure out it was Talabat preventing my purchase from going through and that my account was blocked. There was no one to talk to, the live chat was real people, but they just wanted to get you off the chat as soon as possible. They say there’s a survey at the end of the chat, but it never loaded. For some reason they couldn't call my cellphone. It would take them 24 hours (or more) to get an email back to. When I did get an email back, it was apologies and very little (or no) information.
I it has been over a week of being band, I’ve “live chated” with about 50 different workers and all I know is I’m band for suspicious activity, a case number, and they are are sorry. I just found out what I was banned for and again, it has been over a week for begging for some information on what’s happening.Show lessD.A.F
Developer Response
Hi, there. Your experience is our top priority and we understand your frustration. Please get in touch on Social@talabat.com and we'll follow up on your issue immediately. We look forward to hearing from you.Horrible verification
Look I realize it’s the only way they can think to make this work but there are other options for verification and talking to people. Somehow I can get texts from everyone except their company so I can’t even place an order and I can’t leave my room in order to even remotely try and fix it... and every time I talk with them they keep telling me it’s my fault and it’s something I have to do without actually telling me what’s wrong and why it’s happening. If I had a phone for here this would probably be a better review but since this I abased on coming in the country for a brief concern this service is horrible. Very unhelpful customer service who just blame you for it being wrong and not even remotely considering it could be their system.Show lessHero123454329876
Review for Talabat Egypt
I made an order using the exact same address I used to use with the previous app that existed before Talabat purchased it. I waited 40 minutes before calling the actual restaurant to find out that they never received my order. So I just told the restaurant my order and told them to cancel any order coming from Talabat in my name. Finally I receive a call from a Talabat representative telling me that my order was cancelled due to an incomplete address. My address had the city, district, compound name, steet name, villa number, and owners name. So when I asked the representative what was missing, he told me that I didn’t specify whether I lived in a villa or a building (an irrelevant piece of information as the restaurants delivery man knows the compound has no buildings), clearly the representative was just making up an excuse. This was my first order with Talabat and my last. I received my order from the restaurant 20 mins after I placed it, clearly Talabat’s system doesn’t work and just overcomplicates / slows things down.Show lessangryarab06
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at Socialmedia@talabat.comTalabat Mart
Can order and pay from all other stores & restaurants fine. But talabat mart checkout fails to work 80% of the time and fails to check out. Super annoying all I want to do a small grocery shopannotedtalabatmart
Developer Response
Hey there. Thanks for choosing Talabat. That sounds like a tech issue, but we're here to help you through it. Please send us an email at soical@talabat.com and we'll help you resolve the problem.Can’t track drivers and inaccurate promotional info!
You used to be able to live chat with a customer support agent and they have now taken away that feature. No number to call either. If you have an issue with your order you have no choice but to send an email.
I placed an order for a burger, waited an hour, the app showed it as delivered but I never received it. Sent them an email and someone called me back, said that there was no way for them to trace the driver since once an order has been marked as delivered the drivers details get erased.
How ridiculous is that...a last mile delivery company cannot trace its drivers! So every time they send a delivery and mark it as delivered even if the customer hasn’t received it, that’s that. No finding out what happened to it.
Last but not least they mentioned a promotion for Dubai First credit cards showing 50% off. Ordered based on that, never got the 50% off , contacted customer support and was told that it was supposed to be for Abu Dhabi First cards and not Dubai First (even though the ad on the app clearly shows a Dubai First Card on it with a similar title)!Show lessMNK78
Talabat Egypt = Garbage
Don’t be fooled by the change of name from Otlob to Talabat. Underneath it all is the same terrible service you’ve always been accustomed to.
Otlob’s drivers went on strike due to low pay in the summer. Around that time all restaurants in the app were showing up as closed, even though you could easily make an order to them by calling directly.
A lot of people fled to ElMenus and Akelni around that time and never looked back, hence the change to “Talabat.” My experience with ElMenus has been much better than with Talabat. I suggest using Talabat only as a last resort. McDonald’s hands down has the best delivery in Egypt (to my door in 15 minutes sometimes).
This week I placed two orders through Talabat. Neither arrived after waiting over two hours. All I got from customer support was copy and pasted replies. Nowadays, they are telling you to call the restaurant directly if you have a problem. If I’m calling the restaurant every time I make an order why bother using the app at all? Your “tracking” is pathetic.
After using Otlob/Talabat for over 10 years I’m done with you. App and browser bookmark deleted. Good riddance.Show lessbedouin
Great App!
Great App!Kakoonah
Developer Response
Hi there! Thank you for your positive review. We're thrilled that you like our app.Horrible customer service
Avoid using talabat , due to zero customer service support. My credit card was charged wrongly by talabat for 12 times for total of over 3000 AED. There is no way to contact and speak directly with a customer service representative. Only way to communicate with them is through horrible chat service which is basically an automated computer. They give standard computer generated replies and tell you they find not issues with any wrong charges. When you ask for someone to call you they claim you will get a call in 5-10 minutes and never actually call you. I plan to report them to the consumer rights and local police for theft. As well file a claim at the bank. I will never use talabat again due to this horrible customer service and I plan to share my experience and ensure others avoid them as well.Show lessHaveACigar5
