Leave a Review talabat
Rebranding FAIL
OTLOB is a pain to begin with. The ONLY edge it had over ELMENUS was some wider choice of places. But otherwise, no customer service to speak of; when your order just doesn’t show up you’re on your own; a sloppy interface; no way to save your go to places.
Enter TALABAT: OTLOB, but much worse. Everytime I search for a place I order from, I get a bunch of duplicates. Suddenly many places no longer deliver. And yet, these places are sill there, menus available, add to cart, checkout, you’re only told after you try to confirm the order! Places are no longer shown closed or busy. Every time I choose a place from search it prompts me to pick my only recorded address.
Honestly, it is JUST GARBAGE. I don’t understand how these glaring errors went unnoticed, especially when some of them were not in OTLOB. They look less like bugs and more like a general attitude of careless negligence. Everyone involved should feel a little ashamed of having created such a sloppy product if they have any professional pride, though it would be hard to imagine that a proud person worked on this.Show lessmahamin92
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at Socialmedia@talabat.com. Thank you.Ok app, terrible costumer service
If there was an award for the worst customer service experience, talabat would get it- with no close competition ...
Orders take more than the expected time, technical issues arise from time to time, refunds are ignored, if you manage to talk to a technical representative though the chat using the web interface (bc the app interface chat doesn't work) they will close the chat as soon as you tell them your issue, they have the same reply to all issues and they close the chat after they throw that reply onto your face.. It's as is the representatives are competing against themselves to which one of them will give the worst experience..
Hope other businesses enter the market because those guys are terrible..Show lessTheysaidthenicknamewastaken
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at Socialmedia@talabat.com. Thank you.Bad service and non-professional
Worst food delivery application ever. Today I made an order and put my home location on their map. The application considered the location as part of a nearby area and asked for a 2Jds delivery. Minuets later the restaurant called me to ask for the address and they said that I have to pay 3.5Jds for delivery because the location I gave them doesn’t belong to the area that the application stated.
I spent an hour of receiving phone calls from the restaurant and Talabat and explain the situation every time, to finally receive a call from Talabat saying that the restaurant insists on the extra delivery fees, therefore they cancelled the order. I don’t blame the restaurant though because it is not their fault! Any respectable company (not Talabat of course) would pay the extra delivery fees and correct their maps for next times. But apparently not what Talabat and their non professional workers who cannot even pronounce the restaurant name nor the areas names correctly, would do. I deleted the application anyway.Show less88lara
Developer Response
Hi, there. If you could please email us at soical@talabat.com, we'll try our best to address the problem you've had. We're truly sorry that you've had that experience. We hope you let us make it up to you.Great app and customer service, bad prices depending on the restaurant.
I’ve been using the app ever since it’s been introduced to oman, and have been ordering food all the time from different restaurants and most of the time the delivery times are great but sometimes they can take their time, and over all these years the thing I hate about the app is the price inflations that restaurants abuse for example McDonald’s has meals way cheaper at their restaurant but on talabat it’s more expensive + you sometimes have to pay for delivery about 500 baisa and even more because of taxes basically coming out to 3 riyals or more when you can get the meal for 2 ryal at their restaurant... But overall I love the app it has made ordering food really easy and reliable in oman!Show lessA7mdplayz
My experience with Talabat Jo is excellent so far.
I knew about talabat for more than three years now. But I never used it until the start of this year. Mainly because I like to go out and get my food myself, and/or I used to not trust deliveries unless from selected restaurants.
I have used talabat 6 times in the past 6months (4 of them are this month only), and tbh, I have no complaints. All my 6 orders were correct, fresh, hot, and fast to arrive (beside this one time when they forgot my diet Pepsi). The delivery guys were polite and dressed well. They brought me my orders fast and delicious.
At the time of writing this review, I would recommend talabat Jordan to anyone. I will be keeping on ordering through talabat for the foreseeable future.
5/7 if you know what I mean.Show lesszalrashid
Developer Response
We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at Socialmedia@talabat.com! Have a wonderful day! :)Horrible customer service, lousy couriers
While the customer service representatives are polite, they do nothing at all to help, the drivers are untrained, don’t take their jobs seriously and take too long to get from the restaurant to the location provided. If the restaurant is 11 KM away, it shouldn’t take +40 minutes to get to said location without mentioning the arrival time change! Also drivers are rude, unhygienic during this uncertain COVID-19 times. There many other apps that provide a better service, just because you guys where the first around here does not mean that people will just take it. You people should either train your couriers and customer service representatives or just forget about the app and start a new business that you guys could actually manage!Show lessNasser qtr
Careless
Talabat is just sort of agents between customers and restaurants. You guys never offer support on delayed or never show orders from suppliers. The worst is that KFC always cheats and play around with the system put in place. As everyone know, KFC delivery time is 30 mins upon placing orders. What actually happens is that KFC mark the order as DELIVERED while it still in restaurant just to make sure they close the order within delivery time frame. I reported this upon my first order with KFC and today again 1 June 2020. KFC did the same and you guys “Talabat” done nothing about it. My order arrived 1:25mins after placing the order. I sent the driver back because he also was not decent enough to answer my phone calls.
I’d rather drive my self to other restaurants better than ordering through Talabat from filthy restaurant such as KFC being managed by cheaters allowed by your platformShow lessRoYaLViRuS
Developer Response
Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at Socialmedia@talabat.com and we promise to get this resolved quickly.Horrible Service
It wasn’t the first time I have a problem but it will definitely be my last (app deleted). My order was late. I used the “Live Chat” and explained that according to the app it says my food has already reached but it’s really 1/2 hour late. The reply: “the driver must be nearby and marked it as delivered. Please wait 15 minutes.” I replied that 15 minutes is not nearby but I will wait. 30 minutes later I contact the live chat again. I am placed on hold and finally I’m told he needs 15 minutes. On top of being an hour late already! Needless to say he did not come in 15 minutes. I tried calling I tried the live chat again! Maybe I cannot blame Talabat for the restaurants short comings but their service to help you track the order is miserable 😩. Uber Eats gives me the drivers number and I can track his car as soon as he leaves the restaurant. Never again Talabat. Horrible app horrible service!Show lessNunu 49
Covid situation
Recently with the covid situation many orders are being cancelled last minute and the chat feature is no longer available unrated you receive an email from Talbat Support promising you a reply within 24 hours which did not come. I have now two cancelled ordered that I was not refunded for and I have no way to contact Talbat, they provide a phone number that has an answering machine indicating for any problems please report through the app and once you (only through email no other option) you don’t receive a reply or any solution. I used to use the app daily now I will never use it again!Show lessSAS1st
Horrible, incompetent and inefficient
Talabat is the worst food delivery app.
They mess up orders, they mess up refunds, they cost cut in their customer service by cutting customer care lines and replacing it with live chat. If a customer manager calls, he does so on a phone line with is barely understandable because they have cost cut in the quality of their phone lines as well.
The customer has to follow up regarding their refund otherwise they will never refund you. If you follow up, they tell you to call the bank and waste more time. I had to call 3-4 times for them to parrot a canned answer. In the end, I just gave up on my refund.
Absolutely horrible. There is a reason why everyone uses Zomato.Show lessGreat!!yes!!
