Leave a Review Central Hudson Mobile
Can’t even report outage
Woke up this morning to a pop outside and all it power is out. I opened the app and went to the ‘outage’ section and it crashed. Multiple times. Finally,I had to call and navigate through menus reminding me that using the app was the best way to do this. Grrrr.
I’m logged in using an iPhone 13 mini and I tried using the ‘outages’ button at the bottom. There’s a report button in there and it crashed the app again when I just tried it.Show lessMicah_Gideon
Developer Response
We are sorry our app didn’t work for you as expected. We have not received any other recent reports of customers having recent issues with the app crashing. Could you please email us more details: like the type of apple phone you have, were you logged into the app or trying to report outage as a guest (using account lookup) and finally what button you were trying to tap right before the crashed. Thanks in advance. cxFeedback@cenhud.comCan’t even report outage
Woke up this morning to a pop outside and all it power is out. I opened the app and went to the ‘outage’ section and it crashed. Multiple times. Finally,I had to call and navigate through menus reminding me that using the app was the best way to do this.
Grrrr.Developer Response
We are sorry our app didn’t work for you as expected. We have not received any other recent reports of customers having recent issues with the app crashing. Could you please email us more details: like the type of apple phone you have, were you logged into the app or trying to report outage as a guest (using account lookup) and finally what button you were trying to tap right before the crashed. Thanks in advance. cxFeedback@cenhud.comSimple way to review and pay bills
It looks like the efforts have been made to fix a lot of bugs with this app. Lately there has been no issues. The app serves as a great way to review past and present statements as well as pay current bills.Archerpup12115
Developer Response
Thank you, we appreciate positive reviews.Wrongfully / illegally Billing Price On My Name
Illegal Price and Illegal Reading On My Name Without My Consent Which I Have Never Agreed To Or Had An Account Or Acknowledgement Being Allowed Or Used With My Permission Or Information To Apply For An Account And Therefore Even Living At The Address Which Using This Company For Electricity Service Offers / Account. I Shouldn’t Be Accountable Or Responsible For Such An Outrageous Amount Bill Charges. This Issue Had Been Brought To The Company Multiple Times And No Help Or Resolution. Over And Over Again Been Told It’s Being Investigated And Not To Worry , Yet No Help.
If Someone Looks Into My Records Of Electricity Usage And Bills Never Owed And Never I Had A High Bill Or Bad Credit With Electricity Companies. Please Help Resolve This. Thank YouShow lessbx kitty
Doesn’t Work on iOS 17
Upgraded my iPhone 15 Pro recently to iOS 17. App just crashes. Won’t load. Get it right guys and fix this. Worked fine on iOS 16 on my older iPhone 13 Pro. It’s a payment portal guys, people have been using the internet for decades to buy and pay for stuff. Why is this so hard? And I already tried deleting the App and reinstalling. No luckShow lessdrumfreak68
Developer Response
We are sorry our app didn’t work for you as expected. Thank you for letting us know. We believe the crashing issue has now been resolved. Could you please update your review/rating and let us know? Thanks in advance!Getting worse and worse
App used to work and then had an update and I wasn’t able to upload meter readings anymore. Now the app just crashes after logging in. Completely useless.Kbh195363
App crashes every time
I originally had no issues with this App. It was an easy way for me to log on monthly, pay my bill, and review my previous bills. I would have given it 4 or 5 stars. However recently, the app does not function at all. Every time I go to login it crashes and closes, eliminating the convenience of having the app in the first place and rendering it completely useless. All software is up to date in my phone. This is clearly a developmental error and hopefully can be corrected sooner rather than later for the sake of the customers who are already over paying for services.Show lessDeveloper Response
Thank you for letting us know. The crashing issue has been resolved. Could you please update your review & rating and let us know? Thanks in advance!Not User Friendly, confusing,
In the process of attempting to find bills and or pay for bills, the process is tedious, not user friendly, and confusing. This app navigation takes time, is not self explanatory, and when accessing for example a bill, in the “billing” “Payment” and or ALL sections, and one selects a bill, you can’t make a payment directly on that that bill shown, one has to go back through other loop holes in the app, to find the bill to pay. Also, when looking up accounts, at first glance, it shows that accounts are at $0.00 but when diving deeper through the app system to find specific bills, it shows that actual amount paid and or due. But to get to this important information, one has to jump around the site to multiple areas in the app that say BILL, or Bill Payment, Or payment history. This is not synchronized in any way convient.Show lessBad App navigation
Terrible
I haven’t been able to use this app since May. I can log in and see my account but then can’t view edit or modify anything. The app just appears to freeze. Get this fixed central Hudson.Murray712
Developer Response
We are sorry our app didn’t work for you as expected. Thank you for letting us know. We believe this issue is only happening on the iPhone 14 Pro Max. We are currently working on a fix for it. If you are not using an iPhone 14 Pro Max please update your review and let us know. Thanks in advance.Can’t do anything
Just recently, this app isn’t working. When I open the app, it gives me this frozen-like screen. Can’t do anything not even scrolling. I used to use this app to pay for my bills, but now, i couldn’t. I hope you fix this.cvenz
Developer Response
We are sorry our app didn’t work for you as expected. Thank you for letting us know. We believe this issue is only happening on the iPhone 14 Pro Max. We are currently working on a fix for it. If you are not using an iPhone 14 Pro Max please update your review and let us know the model you are using. Thanks in advance.
