Leave a Review Toyota Financial Services
Could be better
I used to just call to make my payments and it was soo time consuming and sometimes frustrating. I didn’t know there was an app at all; then I found out there was and everything was soo much more convenient. However when signing back in it told me my device wasn’t recognizable and it asked for verification through email, text, or call I clicked either one of these and app won’t let me in a “Be back soon” shows up and it’s just frustrating all over again….and this was after the update… so back to calling on the phone with the very long talking robot…Show lessNashi Gamer
Hard to login every single time.
Anytime I try to login whether it’s with my Apple ID fingerprint or username/password, a pop up message comes on saying that they’re having technical difficulties on their end and to please try again later. That happens too often in the app and some things are time sensitive where I can’t wait later to try again, only to get the same pop up message when I wait hours or even days. Once I finally get to login, which is after multiple attempts on different days, then it works good. I’m able to use it as intended, however, it’s still so frustrating trying to get into the app. Please fix this issue, I don’t understand why it makes it so difficult to do something so simple as just logging in.Show lessMarilyn Yvette
Great app
I like the ability to pay little by little multiple times in a month, makes budgeting way easier and helped me pay off my car faster! If it wasn’t for this app, and the visual chart of how paid off your car is, it would be a lot harder and less rewarding. But because you can see the bar move when you do big payments, it’s nice seeing that some big huge purchase is way easier to pay for and will be paid for way sooner than I thought all due to this app.Show lessitunenamethingy
Always buggy
While there are some nice features in the app (Face ID login, ability to see your payment history and statements, remaining payments/payoff amounts), there are always a few bugs making this app the most frustrating financial app on my phone. A recent update deleted all my bank account information making me re-enter the info even though it had been saved prior. Trying to set up recurring payments? Sorry the confirm slide bar was designed too low on the page so you end up swiping out of the app instead of completing the process. The alternative is completing the paper forms which can be mailed to you and mailing it back, no thanks.Show lessTom Hale
App doesn’t work with smaller phones
I had this all and it worked great until I updated it. Now I can’t use it to pay my car payment. When you try to pay and it asks for what date you want to select, you can’t get passes this screen. I tried the app on mh girlfriend’s iPhone 13 pro max which has a bigger screen. On her phone there is a continue button you need to press on the bottom of her screen. The problem is on an iPhone 7 Plus, that continue button is no where to be found. You can’t scroll the screen to access it either, so you are essentially stuck. Please fix this for people who don’t have the big screensShow lessMacgyvie
Difficult log in
I had to reset my password because I was not being logged in. I used the same info that I tried to login in with the first time because it wasn’t working and I thought I would set it right. The system would not allow because it said my new password is the same as my old password. That is a ridiculous waste of my time. Why did it not log me in in the first place? I tried multiple times with the pass I had on record. Unnecessarily difficult. I will complain about other inconveniences on the phone, personally to an operator when I have time. No more to waste hereShow lessCyber Slider
Worst payment app ever
I honestly dread having to make my Toyota payment and that’s not because of the balance due. It’s because how awful this app truly is. I have never experience more inconvenience in my entire life paying a bill than trying to use this app. It’s not one particular thing either. For a while It wouldn’t let me scroll down low enough to reach the payment slider. And now as of lately when I go to make a payment it requires to select a date. When I do that, nothing happens. It highlights like I selected a date but doesn’t allow me to advance. So when I naturally hit the back button it doesn’t save my selection. I just don’t understand why it’s so hard to create an app and just pay your bill.Show lessPhtogrfr
Pretty good, but 3 issues:
1. I’m running the app on an iPhone 8. I have information for my bank account stored in my account on the Toyota Financial website, but it is not available on the app to use to make payments. This is odd and inconvenient, because of #2 below.
2. When I choose the option to add a bank account on the app, I can enter all of the information, but the pop-up window where this information is entered cannot be scrolled enough to make it possible to click on the complete/confirm button at the bottom of the pop-up window.
3. There is nowhere on the TFS app or on the Toyota Financial website to report these issues, which is why I’m reporting them here. Maybe someone at Apple can forward this to Toyota Financial Services technical support or web design team. When I tried to report the issue in the Apple App Store, the error message was something like this: you do not have a purchase that corresponds to this issue. I would call them, but it’s not that important, and they just need to fix this.Show lessjconleype
This app is horrible!
Update: 1-5-22. Toyota please change the interface back to the way it was before. I love Toyota! The July ‘21, version of the app not so much. The previous version was flawless! The main problems I have with the update is the calendar for the reoccurring section. It doesn’t have full access. The second thing is the app doesn’t fit the whole screen. I have a new phone and it worked just fine last month. I opened and closed the app several times with the same results. It’s probably just a bug and will be fixed soon. That’s beside the point. LOL! Once these two things are fixed, I’ll update from 4/5 to 5/5 stars. TOYOTA STRONG!Show less1verde
Constructive Criticism
The app as a whole is great. The only issue is when you just close the app normally and don’t close the app in the background by swiping up and out. The next time you open the app, it brings you to a sign in screen without face ID as an option. You either have to sign in manually or swipe up and out and then you can use face ID when you open the app.
I know this is nitpicky, but no other app does this. They just request face ID automatically, even if you leave the app and come back without swiping up and out.
Thank you for your time.Show lesscarterg827
