Leave a Review Toyota Financial Services
It’s like they want you to mess up
This app sets you up for failure.
It’s had bugs since I purchased with them. For 6months it would tell me my password was incorrect and had to make a new one each month.
Then my payment didn’t go thru last month because the date was automatically placed for next month instead of that day(which I take partial blame for, should have verified) but why the fkuc was it automatically set for the next month in the first place!?Now it’s not letting me make a payment, I choose the date & amount and then there’s not even a slide or button to complete the payment.. it’s like ok what now? Restarted the app multiple times.. atleast now I don’t have to create a new password every time I try to log in… worst payment process of all my bills.Show lessMyktron
Decent enough
I’ve used the app to make payments since I got my loan last year in March. Never had any problems until the last three months when it kept “having technical problems” processing my payment (at the time, no update available). I paid through the website (I am grateful that at least worked), but shouldn’t have to since that’s an app’s main objective.
Thankfully, this month, after I updated, it is working again. The app developers definitely dropped the ball on Toyota, I have had more serious issues with this app than any other financial app I’ve ever used, but since it does work the majority of the time, I’ll keep it as long as I have Toyota holding the loan. The app is at least partially responsible for my decision to refinance sooner rather than later...
*side note* This app requires way too many updates. Get it right the first time, and update once a year for bugs. People are only on there once a month and updating it every time you try to open an app..it gets old.Show lesslovethetruckhatetheapp
Needs some improvements…
The newest version of this app needs some improvements. The opening pop up screen tries to get me to add vehicles to my finance account that I either no longer own, or paid off long ago. There is no way to disable the pop up. The “recent transactions” field on the homepage lists only 1 failed payment I tried to make through the app, no actual transactions are listed. The “transactions” tab again only lists the failed transaction. There are features of the app I do like: next payment information (due date, amount, number of payments remaining) is listed on the homepage, and all billing statements are available. With some changes, it should be great.Show less5 by the lake
SCREW TFS!!! AVOID AT ALL COSTS
I would give this app no stars if I could. Every single time I have gone in to make a payment or change payment dates it never works and it says to come back later. I have been charged twice a month for the last three months because I can’t cancel or change the date my payment comes out. And when I have called TFS customer service I have gotten hung up on and told that I have to eat the cost of all my overdraft fees because their app has bug issues. Even when the app has showed it worked on my end and scheduled a payment or cancelled a scheduled payment (for some reason even though i never agreed to automatic payments- i just go in each month and pay. it’s always still scheduled for the day it’s due) and I have the screenshots to prove it was cancelled. They weren’t cancelled and I was still charged. Never using this app again to make a payment. Screw TFS!!!!Show lessHot girl 2+4=💜
Submitted payment never processed
I submitted a payment through the updated app, got a confirmation email that it was SCHEDULED but no date or way to confirm that it actually went through or when it was scheduled. Now 3 days later I hadn’t seen the money come out of my bank account so thought I would check, app is currently down and can’t sign in so when I logged into the online portal there was no mention that I had a scheduled payment and still showed the current month as due?? Thank god I checked. I put in another payment which again was scheduled?? It’s showing the payment is scheduled for Monday why can’t I make payments on the weekend? Toyota financial services seems like they operate backwards and upside down to current trends. Not impressed. Also: somehow this app has 4.6 stars but the majority of 5 star reviews were posted within the last few weeks. I would be very skeptical that these are real reviews.
Update:
Second time that I’ve submitted a payment that was apparently a scheduled payment. VERY unhappy with the assumptions this app makes and my bank account will likely now be over drafted because of it.Show lesssunshine641
Making payments
I have been wrongfully charged never in all my time have I been neglectful in payment.I still had the same account from lease and from refinancing have sent me back due to not checking the account I did not change my account your company did upon opening the app same car now there is an an account it has been Sorlie frustrating not to have a human to do business with to correct this mistake this is a negligence on your part I have been trying to contact you for over a month I work I don’t have time to stop takeout hours to chase for help that extra money I put in to the lease need to be transferred to the new finance on the same car and the lease needs to be closed you can’t take my money that doesn’t belong to you.Show lessKa'Nuinui
Customer service is bad
First few months I had no issue making my payments, everything was dandy. Then they got an update and my payments were being returned. I had to open a new account because it was not taking it from the account I had initially set up. I always pay on time and try to stay ahead. I receive my September statement and it shows a lower outstanding balance then what the app is showing. After being on the phone for over an hour, they cannot figure out why it shows that. They show a larger balance and cannot even pull up my statement and tell me that I am probably one of the many people that don’t know how to use the app. They tell me that a manager will call within 24-48 hours and I don’t receive a call. I call back and they still can’t help me out. I love Toyota but I will NOT be financing anymore vehicles with Toyota Financial.Show lessRmags24
Recent update
Are use an iPhone for this app after the recent update for the app I seem to no longer be able to make a payment using the app please advise Another update ….. using the iPhone12 app is still glitchy. I am unable to make a pmnt as the buttons are too close to bottom of screen. When I try to “swipe” the pmnt button the entire screen moves. I cannot search the calendar to change a pmnt date either. The 1 wk that is shown is all I can see. I can’t move, slide or choose a different date it seems. I’ll have to use the website again this month to make my pmnt. Please fix 😀Show lessSheldons choices
Beware of recurring payments
Do not trust the recurring payment option. The app updated and it canceled all of my recurring payments, causing me to be a few days past due, and when I panicked and hit “pay now” it automatically made me pay for the past due bill as well as the next month’s payment. Thankfully paying two payments at once didn’t wreck my finances for the month, so I just set the recurring payments back up, triple checked everything, and the very next time I had to make a payment, the exact same thing happened. At the risk of being dramatic, my credit score could plummet because of this, and my car could ultimately get repossessed. I have never in my life been so much as one day late with any payment, and I’ve been late twice because I trusted this app. Never again will I trust this app to actually go through with recurring payments the way it’s supposed to.Show lessNotAHappyCamper83
App is horrible
The new app update is horrible. I’ve had several months in a row now where the app doesn’t process my payments and they end up late. I’ll have the confirmation information and look at the app and then it says pending for several weeks out! Toyota financial also won’t help you even with the confirmation and hit you with late fees and say it’s on you. But want to charge you to pay over the phone and recommend using the app. I love my car however, will never finance in house ever again. Wells Fargo has better customer service than this company and will be refinancing out of TFS ASAP. TFS is just another company trying to con you into paying more and more fees and only worry about their bottom dollar and not helping customers.Show lessneirnrjornrnen
