Leave a Review Toyota Financial Services
Kinda hard to pay your bill when the app won’t let you log in
Honestly one of the worst apps ever, every time I want to pay my bill I have to reset my password because the app says it’s incorrect. I will literally type in the same information 8-9 times before it finally goes through. I thought I could go around this by enabling the face recognition and nope, same bs happens with that. My password and face recognition work with every other app but this one and it’s really frustrating to have to struggle so much just to access your account to pay a bill. Love my car and was even thinking of trading it in for a Tacoma but this app makes me not want to deal with Toyota at all.Show lessdanglesmcnasty
Poor Quality App
Love Toyota but seems like they’re lacking the basic foundation of what makes an app that takes payment truly an app that makes you feel supportive in the process.
Through the COVID-19 Pandemic the app offers a Payment Relief which directs you to the website. This made me realize. If you look at the mobile website versus the app; the mobile website has more tool bar features such a “support center”. This blows my mind. Something so simple not available in the app. If the user needs support, they need to go to the site. Now get this... the support center on the site doesn’t let you even properly generate tickets in the drop down. It’s as if they forced you to call them.
All in all, the most basic feature that should be on the app for me at least makes me rate this app one star. Toyota, you guys need to step up your app game. Almost every review is sharing the same thing; poor qualityShow lessWo2k_wo1k
Double check the desktop site
I switched banks and used the app to set up the new bank for autopay. On the app, my old bank account is gone and my new bank is loaded and I’m thinking, “okay cool we’re set.” NOPE! TFS still took payment from my old account before I could close it and over-drafted the account. Although the app has all my current information, it did not sync with the desktop site and still has my old bank information. So I had to also update the website to make sure all future payments come from the correct account. You might as well use the desk top site for your TFS needs since the app doesn’t actually work. I have never had this issue with any other app so please figure this app out. You are a major car manufacturer and can afford a department for app development and maintenance. This was very annoying and inconvenient.Show lessCEG115
Garbage
What is up with this new update on the app?? The login consent was a bunch of crap before but now it’s even worse I dont know what you guys were thinking and you are definitely going to loose a bunch of people with this. The consent agreements were long before and you had to accept every time you logged in now they’re even longer and you can’t even access the app. I haven’t been able to access the app I keep agreeing with the consent forms and all it does is refresh them and keep me in the same login screen. I don’t understand why it’s mandatory to keep agreeing to these same things EVERY single time you try to login what’s the point? I make my payments and other things through this app and now I can’t even access it because of this. This new update and consent agreement features are going to be the death of this app and trust me there are many people that hate these same thingsShow lessAngelG01
Getting worse with every update
I have been using this App for over 3 years with every update it gets worse than before, every time you update this app, all your personal preferences such as Touch ID, security questions and a bunch of other annoying settings will be deleted and you have to start fresh and also the developers change the entire layout of this app with every update and that’s never been better than before and poor you the user have to get used to the new scattered dashboard etc, another annoying thing with Toyota financial is that they fetch bunch of terms and agreements via this app that you have to agree every month or so and that always comes with each update, I use more than 30 big banks and brokerages app this App by far the worst app, probably couple of 7th grade middle school kids are the developers!Show lessgflkjhgfdaqe2468
App reboot please
I’m so happy with my recent Toyota purchase. However, not so happy with this app. These days many people, including myself, do everything on there phones. The days of mailing in checks to pay any kind of bill are over, or at least close to it. Would be nice to see the developers at Toyota put a little more time into this app. Not user friendly at all, not very informative, I can’t set up auto pay. It would appear I have to go on the app to manually make payments. Every single other bill I have automatically withdraws whatever they need from my account, along with giving me a reminder a few days before. I think Toyota should follow suit... other than that a few minor glitches need ironing out, some text doesn’t disappear when signing up for the app. I was writing my name over words that were already there. Slow to respond, even though I’m on my 5g WiFi with full bars. It’s a good thing whoever designed this app doesn’t design your cars, which are great btw.Show lessrainescustoms99
Stop Updating!!!!!!
The app is nice and convenient but I get tired of having to update the app EVERY month when I pay my bill!! It kind of defeats the purpose of having an app that is convenient for paying your bill...!!
Update Sept 10th. The last update works very well!! The finger print option was very convenient and the pay options were very fast. Working good... so STOP UPDATING!! The app is working...
May 5th. Another update and another plea to STOP UPDATING THE FREAKING APP!!!!!!! EVERY MONTH I have to update the app before I can pay my bill. How much functionality do you need this app to do??!!!! All I use it for is to pay my bill... you need to find something else for this person to do because it is obvious that they are bored and have nothing else to do... it’s absolutely annoying.Show lessBigdadd10
Great update if you want to find another way to make your car payment...
This app worked fine for the past 18 months or so since I got my TFS loan. I downloaded the most recent update and the app is now a brick. It does nothing but spin and eventually tell me that they are experiencing technical difficulties and to try again later. This has been going on for three days now, and deleting the app, restarting my phone and reinstalling does not remedy the problem.
This is a simple app - connect to account, pay bill, logout. Rinse, wash, repeat 30 days later. This is not rocket science - I am baffled why app developers have to get cute and mess with apps that just work and make them unusable. Way to go, fellas.Show lesstrippy the ninja
App
The app worked great until I updated. Then it became a struggle. I had to go through all the security steps again. Then it asked what method I wanted to receive the codes. I chose text and it was emailed to me, I entered it and then it texted me another. Entered it and then it ask for more security options and then the app locked up and would not allow me to select anything so I went back and did it over again and finally after 30 mins I was able to make my online payment. May go back to using the mail. Gee!Show lessNo slew
