Leave a Review Toyota Financial Services
Not Up To Today’s Standards - Updated
Poor quality app. No automatic payment option. Just a way to send yourself a one time email reminder...Seriously? Might as well use the Reminders app on your phone. No way to make more than your minimum payment- any more you put down just feeds forward to your next payment/s. They want you to call and wait on hold for a “principle reduction payment”, and this is obviously to chill you into paying as much interest as possible. Love my Toyota but TFS and this app are a joke— close to a scam.
Update: updated to four stars thanks to some serious improvements in recent updates. You can finally set up recurring payments! App is generally much better and more modern. I think making principle reductions could be more accessible, maybe with an easy way to see how that could affect interest payments. FS will make plenty of money, so they shouldn’t worry about an app that helps people. Any extra payment still goes towards your monthly bills. Improve on that and maybe it would be five stars.Show lesslord_sandwich
Re-Re Do this app
Yup it looks prettier but it functions worse! So this app is garbage! I can’t get it to set up reoccurring payments and when I attempt to choose a day to pay the app brings up a calendar or more accurately part of a calendar. Also after the last update the app defaulted back to a deleted account after 2 successful transactions. This almost over-drafted this account because as I was attempting to close it out had very little balance. When I called to complain the person on the other line suggested I log in on the actual online site. Really it’s my fault for using YOUR app to pay on time?!?! This app and subsequent customer service interaction leave much to be desired. So very glad I have a great interest rate and the dealership is amazing to work with!!Show lessLawKate671
I feel so fortunate to have this app
Even though this review doesn’t mean much because anyone with a Toyota and a smart phone is going to need this app, I’d like to take this chance to thank God and the people of Toyota for this app. 5 stars for how easy, efficient and useful it is today. Four stars in the past before they made your interest rate so plainly visible.
This app and this company is a blessing from God for sure. It is yet another good example of how these folks have been putting their heart and their talent into their products so that we ordinary folks can have better lives.
The app is easy to use and all your information is perfectly on display and readily available.
Toyota is certainly blessed, and because they don’t wickedly pay their CEO as much of an outrageous sum of money like GMC (40.3 million dollars in 2020 alone) or Ford (4 million bucks a year) (Toyota’s CEO made 1.86 million) I pray that God will continue to bless them and that He will also show the world evermore that greed is destructive and that humble executives do much better work than selfish ones like the ones at GMC and all throughout America and the world. May God forgive them and open their eyes. amenShow lessMarty Theophilus
Can’t pay
Ever since they changed the app I love all the extra information available in easy to find places, but I have not been able to pay at all. That’s the whole point of having this app. Lack of information about payoff and other things in obvious places was annoying on the old one, but at least I knew where to find it… and could still make a payment. 😤 I have contacted Toyota app developers twice now with my phone version and I saw there was an update, downloaded it, nothing! Same problem. ❓ I think iPhone had an update I need to make sure got installed as well. But if that doesn’t work going to reach out again. Am I the only one with this problem??? iPhone SE iOS 14.6Show lessShurrie
They made some awesome changes
I bought a toyota last year in July. The app then was ok. It worked but the UI wasn't the strongest and it had some weird login tendencies and other issues. But overall it worked fine. With the changes they've made in the last month or two, its like a new app. Very intuitive, easier to pay, easier to track, etc. they made some very welcome changes and put a-lot of thought into their now new app. I would have given it 5 stars before but it wasn't a “leave a review 5 stars worthy” type of app in my opinion . Well now it is.Show lessChristBeard
UPDATED APP
The recently updated app is terrible. I usually make my payments a week early but it was declined. I tried to make my payment again after the due date and it was declined again. I tried again for a third time yesterday but my payment was due on 7/26. I am absolutely never late on any payment on anything and I’m incredibly disappointed. Don’t bother calling support either, you will wait on hold for over 30 minutes just to hear they’re working on it. I’m expecting leniency and an apology to all of the people having the same issue with the updated app but the apparent lack of concern and communication on their behalf is also frustrating. I have financed my last two vehicles through Toyota but, due to this experience, I will probably go with another option on the next round.Show lessryanjiverson
Updated UI great for 10, 11, 12, but not 7/8/SE2020
Hopefully they’ll fix this in a future update, but sometimes you can’t scroll down far enough or tap/swipe certain buttons as easily (like the “Swipe to Pay” function on the payment screen). I mean yes, it “works” but it is not currently optimized for the 2020 iPhone SE, and I would assume the same for the 7/8 since it is the same size screen. I’m sure this app looks fantastic on a longer screen like the X/XR/11/12. I’d rather have the SE for the added security features (Touch ID vs Face ID) so I’m likely never going to buy a 12.Show lessVertix Scribe
Schedules for payment
I was told if o called 10 days or more ahead of time I could schedule my payment to be the same as my previous schedule - the 12th of every month. Now I need to mail In paperwork and do soo much more than the last time I did that with my last purchase. I still have yet to receive the promised emailed paperwork to change my payment date - so I will just pay “early” each month because I spent over 30 minutes on hold to be told to finish and mail back paperwork.
I get it’s busy and short staffed - I work in the medical profession in a hospital and I get it - changing my payment date shouldn’t take soo much of my life and one day off to make sure it happens - not helpful at all.Show lesskanai2009
Love the app but today I had an issue
I have been using the app with ease since purchasing my new car and LOVE how easy it is to navigate. Today however I had trouble scrolling down far enough to see where to swipe to pay because of the new look. After reinstalling and checking for updates, I still couldn’t make my payment because it wouldn’t let me scroll down to see where to swipe for payment. I had to go on another device to make my payment. I hope this is fixed before next month so I can pay from the app like before. It was so much easier.Show lessCondor girl
Don’t fix what’s not broken
I’ve been using TFS app for over two years now and in this last updated I came across many issues. For one the processing in between screens was very slow. And also had to tried many times to submit my payment because system would say “something went wrong try again” took me a while before I could actually get the payment to process. At one point the app instructed me to call customer service. Anyway very annoying when something has been working just fine and they decide to make changes to it. Which would be nice if the changes were to actually make the app functionality better. But not the other way around. I hope multimillion dollar company as Toyota and its affiliates would look into this problem.Show lessLuigi702
