Leave a Review Toyota Financial Services
I love the new TFS app setup. HOWEVER!!!
I love the new TFS app setup. HOWEVER!!! The app has so many glitches. They go as follows:
• I can’t press the back button when I enter into a new section of the app. For example when I click to see my transactions or statements or to look at my banking info I can’t go back to the main page. EVERY TIME I have to close the app and religiously into get to a new section. It’s VERY FRUSTRATING!!!
•I also miss the fact that it used to ask for my social before payment. Why did you remove that feature? It made me feel safe and secure that no one could access my account without personal info. Putting in ones info was a standard requirement needed to access or pay a bill in anyone’s account.
•It also paid a bill from an account I did not authorize and an account that I no longer have. When I looked into it, I notice that there was another account I no longer have as well. I have no idea how it managed to retain 2 old accounts I had removed already in the old app.
•Also, EVERY TIME I log in it asks me about a previous car I no longer have. It keeps asking me if I want to add it to my profile. There should be an option to never see that option again. It’s getting ANNOYING!
•The only good thing about this app is that it looks modernized.
Please fix these issues. Thank you.Show lessQueenUwa89
Software upgrade is a nightmare
I have used Toyota’s previous mobile app for over a year with my new Toyota 4Runner. Then you went and changed the mobile app. With this new software upgrade it is incredibly difficult to make a payment since you can not toggle the submit payment since the toggle is below the screen. You are unable to adjust the view, the iPhone 11pro I have will rotate the screen off or raise the screen to delete activity. I tried to call in to your technical support about this issue and there is a 45 minute wait. This is not even worth dealing with since your IT individual’s clearly do not test there application before launching.Show lessFrustrated to make payment
Needs to keep info
I’ve been using this app for about 6 years now . Overall it’s a good app that does it job of allowing me to see my account on my car and paying the bills. But the only thing I have an issue with is that every time they run an update on the app and redesign the whole concept . Which happens every few months. I always get kicked out of my account for whatever reason. And sometimes trying to get back in is a hassle because if you don’t have that stuff memorized, it’s starts asking for account details. Which honestly if your on the go it’s not convenient. I just hope it’s due to a security issue , not a glitch that they keep having to do every update.Show lesscritical_criticism
Terrible
The newest version of this app is absolutely terrible. First off it kicked out all of my information because I had it set to face recognition so I had to go in and set up my account all over again.
It is not easy to navigate. I used to be able to find payment history of when I made my last payment. Then when I went to make a payment it gave me an error. And I couldn’t find any customer service number to call to make my payment except one that is closed. I will try in hopes that there is an automated system because I don’t want a late fee. Why is this app moving backwards?Show lessjames b b
“Error, Something is wrong on our end”!
I’ve had the app for two months now. The first month, it was working perfectly fine. However, the past couple of weeks I’ve been trying to login to my account. I’ve tried resetting my password, I’ve tried re-downloading the app, and the app is up-to-date. My login info and everything is correct. But every time I try to login, I get a pop-up message saying “Looks like theirs an error on our end. Please try again soon.” There was an update yesterday and I fully updated the app. Still, I get the same pop-up message. I even tried logging in on the computer and it just freezes. Not sure what’s going on but you guys keep saying that you keep updating the app for bug fixes. I can’t get mine to work at all. I like the app because it’s very convenient, I like that I can pay my payments through the app. But it’s a little pointless if I can’t login.Show lessBoneless_Brownie
The new update needs to be fixed.
A lot of people have complained about the app but it generally does not cause me issues. However, after updating the app yesterday I have had issues posting my payments, ensuring the transactions are processed the same day, and setting up recurring payments. My payments are always due on the first of each month and yesterday the app consistently froze, transactions were posting for the next day (not the current day) and when I tried to set up recurring payments it did not set up the payments until next month. I’ve had to cancel and attempt to re-post transactions which I’m glad I noticed today because my account says past due. I have never been late so this is slightly frustrating since the issues stem from the app. Every time I try to review my transactions it either says I have no transactions, or that I have three transactions from the first to post on the 2nd (one canceled) and then it freezes. Please update this for bugs as I was excited since I really do enjoy the new interface.
UPDATE: Now I am charged TWICE. I went from no transactions to two transactions. It makes no sense. Thank God I can afford two transactions because someone else may not be as fortunate and would have to call their bank to cancel. Please fix the payment options.Show lessAsh1122342134
Am I missing something?
With the newest update (June 2021) it seems that the payment option doesn’t actually let you pay? When you hit the “Pay Now” button it takes you to a screen that lets you select your bank account, date of payment, and payment amount, but after you’ve selected all of those there’s no button to continue… The only interactive button on that payment screen is an “X” in the upper right corner, which obviously closes out the payment screen and takes you back to the home page. Not sure if this was a mistake on the app developer’s end or what, but the app is pretty pointless now aside from being able to check your bill on the go, but not actually be able to pay it…Show lessAye Fite
Many NEGATIVE reactions but…
I just got my new Toyota Vehicle and this is the first time I used this app to pay monthly… can’t believe all the negative views on this app. I used the app to pay and also have the TFS website open to track. Pay went seamlessly though it would not credit right away but you will receive an email notification that your payment is scheduled and is now on pending. Some of you folks would click “pay now” again so you guys are being charged twice. After payment I just waited for 24 hours and payment went through without any glitch like you folks rating this app. Maybe you have a Hyundai or a Kia paying your monthly using this app lol. Works perfectly to me! Kudos Toyota 👍🏽Show lesspapa leo
JUNK, just like the website
I am in the middle of reading the policies about online tracking and cookies when I am notified that my session is about to expire due to inactivity (I have been consistently scrolling and reading this whole time!). Then, despite clicking the provided red “I’m back” button, I am immediately logged out! This is almost exactly what happens when I use the website as well. Links to payment and reviewing payment history or support, instead log me out of the site. Trying to change an address or personal information sent me to an inactive support page. I am shocked that such a large multinational corporation puts out such garbage of an app and website…
Btw, the site admits to using invisible gifs and cookies to track and see unrelated pages as activities of you visit online.Show lessReiskameraad
Not accurate
I’ve had to call multiple times because when I update my information, it says something different than what it says on customer services end. They told me to remove the information for my bank account to skip my test payments due to COVID; however, when I did that, it continued to take money out of my account when I added it back in to the app, it took out a payment immediately instead of doing the recurring payments on the due date. When I called customer service, they said they did not see it on a recurring payment after I had just input the information into the app. The app is not very user friendly and not working properly. Please fix this app.Show lessEMC Erin
