Leave a Review PrepaidCardConnect
2nd time employee
This is the second time I’ve worked for the company that uses this card. All I can say is that it has improved dramatically. First time I never had a use for the card except for getting a discount at certain places, but now tips are directly loaded here the same night of service. And you can transfer them without any fees. App is easy to use and understand, no complaints here.Show lessjchurch4
Garbage App
Installed the app and upon opening, very first time, there’s an alert at the top of the page saying that an error occurred. So, it doesn’t even open. I have my paycheck monitored through an agency that allows pre-payday money transfers. This “bank” is so pitiful that when I went in search of the routing and account numbers, I was informed there aren’t any that I am privy to. What!?! Really!?! So, it’s a “bank” that doesn’t have a routing number? And the account number is not something I’m allowed to have. My account. My money. But I am not permitted access to any info.
Obviously, using this card is going to be a temporary situation. I suggest against using a company that doesn’t have a call center with employees who speak English; who do not seem to have any legitimate banking practices, and who require the downloading of a trash app.Show lessfmdvrqk
Simple and works great
I love how simple and user-friendly this app is. This account receives my work pay, and I’ve never had a problem/delay in it receiving my funds or transferring it to another bank.LindseyMiH
Transfers
Honestly my only “issue” is that they don’t have any information on the app to let you know what fees you might incur for doing a card to account transfer, or the potential ATM fee depending on which ATM used. I suppose it’s possible I overlooked it, or maybe I am misunderstood about if Cardholder Services even has any ATM fees… ??? Otherwise, it’s very convenient!Show lessJellyBean1714
Uninspiring
After I left my job, it’s been a struggle with this card and app. First it wouldn’t let me load money on it. Now I’m not getting any alerts of when money is loaded or taken off my card. I have to always ask it for my balance 😡😡🤬Simply Audie
Pretty nice
I havent had many problems with the card or app in the 2 months of using it Really easy to see all my transactions and balance i only wish the alerts were a little quicker the purchases and deposits register immediately on the app but for some reason it takes a full day for them to send me a text message and even longer with emails except for when i make a purchase at Walmart for some reason those send an alert as soon as i swipe my card i also wish it had apple pay functionality otherwise its perfect.Show lessSteve Aroni
I can’t even log into my account.
I received my prepaid card four days ago and have yet to be able to log into my account on the website or on this app. I’ve called for help everyday. At first they said that the reason why I can’t log in is because I’m locked out(which makes zero sense because I haven’t even activated it yet) and then they said the system is down on website???? They “don’t deal with those problems” so now my paychecks are loading onto a card I can’t use! This app and company is disgusting. It’s unorganized and a total waste of time and money.Show lessNevaeh16
This is app definitely recommended for everyone.
I would recommend this app due to its easy accessibility and security. I used this app for my first job all the way through to my second and its was very clear on how to use, and you can do just about everything you can do with a regular bank card. 10/10GucciLipstik
That’s a lying statement, or different experience.
Mine is I constantly have so much money coming off my card with excessive fees for Uber and Lyft that I really don’t think I’m getting all my money back with holding extra until it clears. I’ve been charged two times several times just a typical store transaction I called customer service on the back of the card and the agent literally hung up the phone on me… not great company but my job is…Show lesschrissy's wet wet
Terrible Customer Service
This is one of the awful prepaid cards you can get, if you gonna use this for a direct deposit from your job expect 3-5 days delays and if the day you usually receive your paycheck is a holiday add an extra 3 days of delay (8).
The customer service is usually overseas either from the Philippines or India and, they don't care about you as a customer they try to play nice but it's like you are talking to a robot they keep repeating words like “ nothing to worry about it” If you make a purchase online and later for whatever reason you get a reimbursement from the merchant THEY WILL NOT ALLOW YOU TO GET IT UNTIL YOU GO THRU A POLYGRAPH TEST 3 TIMES, AND USUALLY THEY WILL STAY WITH THE MONEY.
If you just got this card at work from any olive garden restaurant to get deposit your tips or your weekly paycheck be aware that they will still your money little by little and they will never give you a reason other than: “ Nothing to worry about it” This paycheck card is a NIGHTMARE.
You don't believe me: CALL CUSTOMER SERVICE AND YOU WILL CONFIRM THE:
“ Nothing to worry about it” when they still your tips, They love to say that, IN YOUR FACE.Show lessSamantha Lowes
