Leave a Review Buona
Poor setup
Ordered my food online for pickup. Couldn’t pickup on a timely fashion because there were 5 cars ahead of me in the pickup lane placing orders. Thank goodness I got
To backup & had to go into the facility & the order
Still wasn’t ready. Take some instructions from Portillo’s. It’s always feel flowing & brings the order out to your carShow lessLucky Grandma V
Screw up my order
Paid for crispy chicken on my chop salad . I pick it up drove 2 miles got in my office open the bag had no chicken just a plain cop salad with no protein on it . I called spiked someone . They seems not care at all ..I am done with place . Didn’t get my money backSIMONEP1
Review
All the people that wait on me are very polite & seem to be very happy employees. Service & food is top notch. I go to the one in Countryside IL. Used to go to the one in Berwyn IL. But moved to Willow Springs IL. You’re Restaurant's are all been 5 stars for me and my family. Thank you for all your service & smiles!Show lessTrader Tonyb
App Customer Service is non existent
Can’t log into the app. There is no customer phone support for the App so you can’t speak to a live person. I respond by replying to a standard email. You get a standard email back telling you to reset your password. The reset your password link doesn’t work. Catch 22. My wife and I have basically written off this place which use to be a favorite of ours.Show lessDave Clark Five Fine
Didn’t get my FRIES
I like Buona Beef and eat there often...BUT the last time I ordered food to be delivered I did not get my french fries. Not the hugest deal in the world but I paid for something I didn’t get. I immediately gave feedback after my food was delivered but I still didn’t get a refund or my fries. I also waited an extra 45 minutes for my food to be delivered… just super annoying in general and disappointed that there was no acknowledgement or refund.Show lessjlombard777
Just get the order right!
3 pizzas ordered 1 right. Ordered roasted veggies pizza and got no roasted veggies. Ordered chicken pizza NO bbq sauce, came with sauce, you’d think I asked for extra.
Ordered 2 salad, you forgot to include that yummy multi grain bread hunk Caesar salad without croutons, I expect lettuce to make up the space?? Asking too much??
I have called your office 3-4 times and spoke to your IT people. My old rewards membership still has not been added to my new rewards. It’s a small thing but I resent it none the less.Show lessZeldaDen
App is giving me a headache
Working with tech support for weeks. Still a problem. Lost my platinum status and unable to access gift card.
MAMcMMaryAMcM
Updated and deleted my points
Okay the update seems to work here, but you’ve ruined the website!
PLUS, YOU’VE SWIPED ALL MY REWARDS POINTS!
The app may have deleted my history, but there are still two events recorded online: sign-up and my last order. Riddle me this: how do I have ZERO POINTS and a single order?
Even if I redeemed points on that order, I’d still get new points!
Which reminds me:
THE FREE* BEEF SANDWICH IS A LIE!
Promised a free beef sandwich for signing up on the app? Nope. You only get the equivalent of five bucks off, which is LESS THAN THE PRICE OF THEIR SMALLEST BEEF SANDWICH… unless you count the hotdogs. Kinda shady an Italian Beef joint promises a free beef but only coughs up a hotdog. A free five bucks still a free five bucks, but don’t call it a free beef.Show lessSoylent Bob
Terrible!
This app is terrible for ordering. First off, I selected my location and it told me it isn’t available for curbside pickup. I’m not sure why, I did curbside there before they switched over. Second, when ordering my entree, it doesn’t give me the option to make it a meal like it used to. I have to order the fries and drink as sides which makes my order more expensive. It appears others people are having issues too. Hopefully they resolve soon.Show lessFhjdvnj
No more points !!!!
I ordered pasta yesterday and wanted to use my $5 rewards I’ve had and they told me that they no longer do that !!!!!!!!!! I have my phone number and they said they added it to my account . Them they told me to download the new version of the app ..:: I’ve tried dozen of times and it continues telling me there is an error ... WTG BUONA IV’E got points and can’t use them because of the new version and they told me no more rewards only some kind of fee food .. it’s a jokeShow lessthccs
