Leave a Review Buona
Can’t login with the new app
Can’t find my email, can’t reset my password, says my phone is already in use so I can’t register. And probably list all my old points. Reported last week and no response.Phil Illinois
Not as functional as used to be
Less food options & options for food adjustments. No check-in when you arrive option via text link which was the best feature. I had a ton of reward points (confirmed by prior Buona email) and it said I had no rewards to use.Jennebelle1227
Great app, amazing food.
Love this app, super easy to use especially with the new update. I’ve always been a fan of Buona, they never miss.angelina🤩
Notifications?
I’ve “cleared” them multiple times in the app but they remain, even though I don’t know where to view them. I have a total of 11, but should have 0 if the app worked properly. Other than that, the app is decent, but the phantom notifications that never disappear are annoying.CJ25INC.
App sends later time stamp for pickup
Love Buona and their food, but ordering from this app gives me all sorts of problems. It never remembers my card and then when I finally get to order, I see that on all my receipts it gives a time stamp that is near 15 mins after the actual time I ordered. Therefore when I get to the restaurant they are only just receiving my order and having to make it all yet. Seems like it could be an easy fix, but not one that’s been made yet.Show lessMcBlondie11
The app is a waste of time
You can’t customize your order period. If you add or subtract an ingredient to your order, the app sends an obnoxious error message. The last time I ordered something I couldn’t customize anything. I had to order the item as is and was disappointed as I wanted additional ingredients and was willing to pay the difference but I guess they don’t want the additional business. I was going to try to order there tonight on my way to work but it’s pointless as I can’t customize my order and I don’t have time for the drive through. But what do they care anyways? Don’t bother downloading the app. It’ll save you time to just go through the drive through.Show lessDont bother disappointing
Buona Darien
Today we stopped at the Darien store, the food was very good. I have to compliment your organization for having the most polite staff of all the fast food restaurants we have ever stopped at. Not just the Darien but all the store we have visited. Everyone we have come into contact show good training on your part. The bread is also the freshest.
Thanks for a great dining experience.Show lessTAJ43
App never works
Continually signs me out. Doesn’t recognize password. Try to change password with email and phone number. Says it will send email. Never does. Tried 5 times. Have given up and will just go to Portillo insteadJm340567
Love the food, the app is terrible.
For whatever reason anytime I try to open the app when I’m actually at a buona location the app doesn’t open. EVERY. SINGLE. TIME.Lupe felix
Took a bad app and made it worse
Really only used this app to scan my Rewards card but that functionality has now disappeared. However, they have added phantom notification alerts that cannot be cleared and always shows a number in the corner of the app icon so that is a bonus annoyance. On top of that, it appears they have devalued the Rewards program as I used to receive an award after 100 points, now the app tells me I need 250 points. While we’re at it, why are all of the Reward levels (gold, platinum, etc.) the same?
It’s a shame. The food is still good but this app is horrible. Time to delete.Show lessC48663
