Leave a Review Transamerica Retirement App
Just not good
I’ve been a transamerica customer for over 20 years via my work 403b. As a company they’ve always had great people who have helped me a lot. Also there have been decent funds to pick from, but that is mostly my employers responsibility. However, the app stinks. It’s incredibly limited in scope, the display is locked to an iPhone format, and it’s always broken by which they send messages that it’s “unavailable”. The website is much better, almost on par with Vanguard and Schwab. But even that is still not fantastic.Show lessCykoth
App is dysfunctional
Trans America website and especially the mobile are garbage. It is really surprising that such a large financial institution would drop the ball so spectacularly on an important client portal. The app doesn’t display rate of return correctly or even allow me to get past the landing page. The app is useless as that point. The website is better but they have three or four different portals and it’s difficult to determine which one is correct based on your particular account. My account is through my employer’s 401k so I don’t have a choice on financial institution but I’ll not invest any of my other money with TransAmerica because the client portals are terrible. With all of that being said, the funds available in my 401k are high quality and I am pleased with my 401k performance. The app and webpage are dumpster fires.Show lessNick S Redondo
Slow, rate of return is misleading
The app works much like the website, things take an annoying amount of time to load and the app could be laid out better. As a person with multiple brokerage accounts, I dislike the idea of not being able to manage my specific investments, and not having access to specific products and methods of investment. I open the app to see a chart with my rate of return that includes my and my employer’s deposits, when I really want to view my personal rate of return and a detailed performance of my individual investments over time. To see a chart that includes my weekly contributions seems pointless to me, obviously the chart will trend up because I keep adding money, it doesn’t really give me an idea of how my investments are doing. I really would prefer an IRA where I could trade options and individual stocks, I genuinely believe the growth of my account would be explosive in comparison to the 401k my employer has me enrolled in. The ability to invest pre-tax dollars is really a huge advantage that seems wasted on an investment plan where your options are so limited.Show lessAconsoleGamer
Asked me to leave a review then gave me reason
This app is bad. Really bad. I have had login issues with it since I first installed several years ago. There have been many times where I couldn’t access my account for MONTHS. This is just not a good company to do 401k with. Prime example of this app’s magnificence: I went to log in today, and it decided that it doesn’t know this device anymore. As usual. I then had to MFA, but the only way they do that is through email (email is so bad for this!) so I completed the steps, but not without struggles. As soon as I logged in the app asked me to rate. I clicked sure I will rate the app, then guess what it did? The app closed immediately. I wasn’t given any opportunity to rate. It didn’t send me to the App Store. I was kicked out and staring at my Home Screen again, confused about how I got there. The behavior was like Transamerica doesn’t want to do business with people who want to rate the app. So stupid. This was the last straw today. I’m going to roll over to Schwab.Show lessdisappointedntx
Embarrassing app and website
Nothing on this app works as it should, for a company that manages HALF A TRILLION DOLLARS worth of accounts you would figure they could invest in their IT departments abilities.
It’s 2023, there are no excuses beyond incompetence for an app to run like this one does, and less so for a website.
This app makes me wonder exactly how secure my personal information is in the hands of this company. At least I am comfortable knowing when this company gets hacked, the hackers probably won’t get away with much because the website and app never load anything beyond a balance.
What a waste.Show lessDrChrisMurdock
It’s okay, lagging competition by a mile
It’s not the end of the world. But people working on the app should focus more on details. The total in the homepage doesn’t update until after midnight, the percentage gain/loss is totally wrong not sure how they are getting this value. The account basically doesn’t connect with any other apps such as mint or rocket money but that’s not the review for the app.
If my employer didn’t choose this would I use it? Most definitely NO.Show lessAnirudh41
Embarrassing App
The fact that every person I work with, or who has ever attempted to actually use this app knows this app and website are trash should be an embarrassment to the company as a whole. I have attempted on multiple occasions to apply for a loan against my retirement but after the technical errors it constantly has I would be terrified to try and make a payment back towards the loan or even check my balance on it. If the next page ever even loads after clicking on something it’s usually a dead end or followed up by an error that prevents you from going ahead. Overhaul your terribly developed app and terribly managed IT department!Show lessUpdate has resulted in less information
Since the most recent update, I can no longer access information on the loan I’m repaying. It should be paid off next month, July 3023, but the app no longer gives information on current loans. When I logged into the website, it says I have no loans. The website also shows different amounts in my 403b than the app does. This app has always been cruddy, but it’s become even more useless since the update.Show lessNessnes4
Developer Response
Hi Nessnes4, thank you for sharing feedback. I see you're on version 7.3.0. This version updates the navigation and has moved loan information to a new quick menu. To access it: select your Plan > click on the 'More' menu (bottom right of screen, 3 stacked lines labeled 'More') > select Loan & Withdrawals. Thank you - Mobile Team Product ManagerUnable to get app support for problem.
I can’t get into loan information - it just kicks me back. But the bigger problem is there is no way to let the app support now. The link just goes to the Transamerica site and there is no link there in contact us.
Follow up - they did eventually reach out to me and the kicking out problem has been fixed. But there is still no way to send them issue without already knowing their number. The ‘support’ link takes you to TransAmerica’s site but there is no way there to contact the app support. So now up to three stars. Make a way to contact support when clicking the link and it would be five.Show lessKemal hike
Developer Response
Hi Kemal hike. Thank you for working with support on this and posting a follow up with very helpful feedback. The contact support links I see (via the new navigation menu and by clicking on your name on the home page) take you to a page that shows the support number 1-877-717-8858. I'll keep review the pages to see if I can locate what you're seeing. Thanks - Mobile Team Product ManagerHorrible app
This is literally the worst app I have ever used. Will be moving my money from Transamerica at the first opportunity to Fidelity because of how horrible the experience is. Honestly, it’s that bad. Can’t get the statements you need, the app “clocks” when you try to do anything, and constantly says that information is not available. The complete lack of investment into a quality app makes me believe that the entire Transamerica company is a bottom-tier organization. For Gods’ sake, get your act together or sell to a better company. This app makes you all look like fools. The team who designed this app either had no funding to accomplish the task, or made terrible decisions at every turn. Either way, people should be fired over this. I sincerely hope leadership sees this review and takes ownership of their crap product. I am a fairly new customer who will leave the first opportunity I get. My next conversation will be with my company’s HR team to beg them to change our 401K plan to Fidelity. Shame on you Transamerica.Show lessMattthew H
Developer Response
Hi, Matthew H. Thank you for taking the time to share this feedback. We are constantly working to improve the app experience. For the information not available issue you describe, if you are still having problems with that we would really value you contacting our support at 1-877-717-8858 and making sure to provide your review tag (Matthew H) - this will allow the developers to pinpoint your specific issue. Thank you.
