Leave a Review Transamerica Retirement App
Works Fine for Checking
This app works fine for me to check my 401k. It also allows me to edit my contributions. The app seems, to me, to be for basic tasks. If you want more in depth options use the normal website.OHughes22
They might as well not have an app at all
This app is an abomination. They obviously don’t put effort into it nor care if things work even somewhat well. Constantly I try to load things in the app with no success. Honestly I don’t see it ever changing(especially given the other reviews). Upon different employment I will close my account and pick someone else for my retirement.Show less_Quack_
Thanks for Nothing
This app has never once helped in the slightest. Every single time I open it, it says “error has occurred, all accounts cannot be displayed at this time.” I can change my personal info my account just fine, but can not see a single thing related to the 401k that I started in November 2021 with my company. 0/10 would recommend this company. Even the rep that was sent for Transamerica doesn’t use them!! He said he hated them and was sorry we were stuck with this company instead of the one he uses. Now I see why after a couple months of the exact same error popping up no matter what I do.Show lessEMTDad658
Absolutely terrible
This is a typical financial institution who’s only aim and concern is lining their pockets and beefing up their end of year bonuses rather than re investing their money back into the customer experience by creating worthwhile and reliable technology and support for their customers. Their mobile app and their website are complete wastes of time, stuck in the 1980’s technology. THE ONLY REASON I AM HERE IS BECAUSE MY EMPLOYER IS USING TRANSAMERICA FOR OUR 401k SO I HAVE ZERO CHOICE. I CANT WAIT UNTIL WE SWITCH PROVIDERS.Show lessGasguzzygoo
Horrible
Neither the iPhone nor the iPad apps work.I have a lot of the money tied up in this annuity which was unfortunately transferred from Vanguard. It’s gotten so bad that I have seriously looked into moving my account. However, moving an annuity is not so easy.
So I guess I am a hostage of this disastrous, horrible app.
I already complained to Vanguard for not exercising diligence on behalf of their customers in this miserable transfer.Show lessJaykekekonen1
Worthless
App wouldn’t recognize my password after I registered for my account online. I called the help desk. Help desk worker was nice but not helpful. I reset my password and found that there were special characters that could be used on a web portal that could not be used on the app. So I changed my password to a compliant one. The app took me back to the login screen and promptly refused to recognize my new password, which worked on a web portal. Resetting it again resulted in the same outcome. The help desk worker was unable to solve this issue.Show lessroscoe pecoe 74
App Doesn’t Work
My employer just offered a 401K match with Transamerica so I downloaded the app to be able to manage my account. I have downloaded and removed the app several times, but still have never been able to log in yet. You click the log in button and nothing happens. Hopefully this is fixed soon! It would be convenient to have access via an app rather than needing to use a computer each time. Transamerica, please help!Show lessTstreets04
Don’t bother wasting the storage space
This app is total garbage. Whether you are trying to download it via the App Store or Google Play, neither app will let you log in. I constantly get an error that my credentials are invalid, then I take those same credentials and log in via the website. The website isn’t much better to be fair.
If I had the ability to move my companies 401k away from Transamerica, I would advocate it in the heartbeat. It is a poor platform from top top bottom and no one from TransAmerica seems to want to put any effort into improving it.Show lessRyan of Hoth
Horrible!
Horrible service! No help or guidance regarding your funds. App doesn’t work and they don’t have a solution on when it will be fixed (going on 4 months). Block the ability to use a third party bill/money tracker. I have used other investment firms through my employer in the past and have never experienced this horrible of service. Unfortunately, due to being locked in my by employer I have no choice. Will be glad when/if we move to another provider! I would give zero stars if it allowed!Show lessWorstService!
The worst piece of crap I’ve ever seen!
FIRE YOUR ALL OF YOUR IT DEPARTMENT! The app newest version is the worst app I’ve ever seen in my life. If fails to login multiple times and when you’re finally logged on the app crashes. It scares me to think that Transamerica manages my 401K based on their completely incompetence to deploy a tested and quality software. I wonder how their internal systems operate. If I weren’t forced by my employer to use Transamerica’s services I’d switch in a heart beat.Show lessLucas Santana
