Singapore Airlines User Reviews

Singapore Airlines
Singapore Airlines
Singapore Airlines Limited

Reviews Summary

Top reviews

A snap to use

Whether searching for a revenue or rewards ticket, it's easy to search and book, totally through the app. Starting Dec 7th., we will supposedly be able to view and book partner airline reward tickets as well.

App needs an overhaul

The app freezes. Usually when I’m in a hurry and need to book a flight or check in on a flight. Causes my phone to crash. I have to force shut down my phone otherwise my phone just won’t work because of the SQ app. I’ve sent reviews and comments and suggestions many times through different channels. I still don’t see any improvement despite the updates. Please get this fixed.
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Enjoying the app

Works well. Would like to see a better option for interacting in real time with KrisFlyer. The call feature did not work

User-friendly and informative.

Easy and intuitive to use, user-friendly and efficient. Just as I'd expect from my favourite airline!

Freezes all the time

The app freezes all the time. I’ve upgraded to the latest version on iOS 11, and it hasn’t improved. When it freezes, the phone can’t be switched off for a short period of time. Not sure what’s taking so long for the SIA tech team to improve the core user experience.

It’s been rounds of new updates since I wrote the review above, but nothing has improved. The app freezes and crashes upon launch. I love you SIA, but your tech team fails to meet the standard you set for your competitors.
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Crashes. Information out of sync. Print doesn’t work

Crashed more than a few times. Data doesn’t seem to match what’s shown on the website. No e-ticket option presented to me. When I tried to print my ticket, it doesn’t actually let you scroll through the pages to see what it’s going to print. To top it off, it doesn’t actually present a print option. So “print” is just a broken pdf viewer.
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Very happy

Using this app for a few years now an never had any problems with...great up.... wouldn't expect anything else from SQ

Great app but seemingly a lot of reservation problems

Overall the app is amazing, super easy to use, and typically I don't have an issue. However, any time I try making reservations to get back home from outside of the US- I get the same error.

Good App

The app is easy to use once you get used to it. It's good for managing your booking. If I could suggest an improvement it allow the app to save your check- in details to iBooks. I carnt see any where this is possible at the moment. I have flown many international flights with Singapore over the past year and again last week and fly with again next monthI. Download the app it's worth it.
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Very good in keep track of upcoming trips

Generally good! I like I have all my upcoming trips pre-loaded without me doing it manually with my reservation number

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