Leave a Review The Toll Roads
Works Great
Got the free transponder stickers for both motorcycles and my car. Never had any issue. Everything works perfectly. Be aware that tolls may take a day or two to show up on the app. You can get a small discount for prepaying too, which just charges your credit card periodically for an amount, then you gradually draw that down as you use it, then it charges again. Otherwise it charges your credit card with each use and there is no discount. This is good for all toll roads/bridges in California.Show lesstclhb
Terrible
My issue with this app is that whenever I get a new credit card I, like many people, forget to update all my accounts which would of course include the toll app. So instead of me just logging in to update the card when my toll accounts gets suspended, it ALSO suspends my access to the app. That makes NO SENSE. Why would you suspend access to the app which is the only convenient way for me to make a payment to unsuspend the account. Ultimately, I have to go to the desktop website to make the payment but because it’s such a hassle I just postpone it which means you guys don’t get paid. Someone on this development team please make this make sense?Show lessAngelfnd
No Apple Pay (2021)
My ideal first user experience:
Download the Toll Roads app for free! (No Apple Pay/TouchID prompt)
Open The Toll Roads app
Create a secure account using Apple Pay
Open Account Settings, enter license plate # (multiple plate #s should be possible)
Open Tolls, select license plate number
View all current charges/dates/total against selected license plate #
Tap Pay All
[Apple Pay Prompt]
Close the appShow lessɹǝɥdoʇsıɹɥɔ
Doesn’t work; avoid toll road scam!!
Password reset doesn’t work. It walks you through all the steps says it worked, then when you login says you must call customer support and it’s closed, of course. Avoid these toll roads; they are trying to leach high fines from you by making it very hard to pay.cnewman
Excellent service!!!
They make it easy to get the people’s money!!!Gholam3421
Doesn’t remember password
Not a bad app overall, but every time I need to go in and check my tolls I have to dig up my password and re-enter it. This makes no sense on a secure device and is very inconvenient.
Please add biometrics or use tokens to stay logged in.Axomus
Still No Apple Pay
App needs to have that option. At the very least, one less data breach to worry about and one less to manage expiration dates or changes in account number.amjice
Push Notifications needed
I like the app. But my cars has transponders and are rented out. I would like to know when a rented car incurs a toll via push notifications.Alex '89
Text Alert
It is the year 2020 and still can’t provide text alert. There is a text alert feature in the app but it is only for communication incase of low prepaid funds.
I was under the impression when I downloaded the app that the text alert feature is for whenever my tag is used for toll I get a text message alerts.
mHELPmeShow lessSFofCALiUSA
Not Bad, But...
I had the acct for a while, & I totally forgot about it until heard a voice mail asking to update my payment method.
That’s a good thing.😊
So, I logged into my acct & found recent charge on my acct. I had some credit on my acct; so I don’t worry about late payment.
But when I tried to see if I need to pay, the system didn’t have ability to show if I paid, when I paid, or how I paid the bill.
Also, I don’t have ability to print from the app to have my own record (not that I wanted to but I want to make sure that it has that capability). Perhaps, I didn’t know how to the app properly, & I hope, that’s the case.
ECShow lessSoCal Burmese
