Great App, but would do some changes.
I’m working as a sitter on Rover, it’s amazing how fast you can found clients. But what I would suggest to change section with pricing. As a sitter I found looking after large dogs it’s more challenging, small dogs are easy to maintain. We sitters should be able to choose price for a large and small dog. I know you can modify booking with price, but it’s doesn’t feel right after client sent request. I got right now middle price. If I can set lower price for small dogs it will attract more clients and with large dogs I wouldn’t decline if it’s for a right price.
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Response from developer
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
I love rover but
I love rover. I’m a pet owner and a sitter too. I have been doing rover for a while now and is great and very convenient. My main complaint about the app is that the pet owners are choosing a wide range for pick ups/drop offs (For example: drop off from 8:00am to 3:00pm & pick up from 4:00pm to 10:00pm).this is more than 6 hours each day that I have to take care for someone’s pet without being pay. This isn’t right for sitters. Taking care of someone’s pet isn’t an easy task specially when the pets have behavior issues. Sitters charge in rover for 24 hours and if there’s extra hours the sitters should be pay according to that but unfortunately there’s some people that figure how to confuse the app choosing a wide range for drop off/pick up to avoid paying what they are supposed to. I have complained many times about this on email to a rover support because I feel that rover should limit the pick up/drop off range time to only one to two hours instead letting the pet owners pick an entire day. Please rover fix this big problem so sitters like me get compensated according to the time we care for someone’s pet.
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Hired a theif
Crazy story!
Customer of mine had this company watch their diabetic cat while they went on holidays.
This company uses contractors to perform the service.
The contacter not only did not feed, water or look after the diabetic needs etc. But also proceceed to loot the home including their new truck, rare sports card collection (including Wayne Gretzky rookie card, Shaq Rookie, Dan Marino rookie and so many other, family jewelry, and other valuable items.
They had some family memebers check on the home after their security system alerted them to some inconsistencies in thier visits and they had some relatives check in on the home.
They found that they had been looted and reported it. Fortunately the cat was ok (although a bit worse for wear).
The theives thennused the vehicle to rob more people and are still at large. (In the Edmonton area)
When they spoke with Rover to ascertain the person’s identityto give to the authorities the company refused and referred them to their legal counsel.
They still had 5 days before they could make it home to get back to their cat and see the extent of the theft all while worrying that they may come back as well.
I am sure that using a service like this is still an ok thing to do but being aware that something like this can happen is a good idea. Having some contingencies in place and vetting the person coming into your home and caring for your animals and maybe having someone drop by or using cameras etc.
Customer of mine had this company watch their diabetic cat while they went on holidays.
This company uses contractors to perform the service.
The contacter not only did not feed, water or look after the diabetic needs etc. But also proceceed to loot the home including their new truck, rare sports card collection (including Wayne Gretzky rookie card, Shaq Rookie, Dan Marino rookie and so many other, family jewelry, and other valuable items.
They had some family memebers check on the home after their security system alerted them to some inconsistencies in thier visits and they had some relatives check in on the home.
They found that they had been looted and reported it. Fortunately the cat was ok (although a bit worse for wear).
The theives thennused the vehicle to rob more people and are still at large. (In the Edmonton area)
When they spoke with Rover to ascertain the person’s identityto give to the authorities the company refused and referred them to their legal counsel.
They still had 5 days before they could make it home to get back to their cat and see the extent of the theft all while worrying that they may come back as well.
I am sure that using a service like this is still an ok thing to do but being aware that something like this can happen is a good idea. Having some contingencies in place and vetting the person coming into your home and caring for your animals and maybe having someone drop by or using cameras etc.
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distancing myself from this app
as someone who works for Rover, during a sit where a dog turned out to be aggressive, they had very little support for me as a sitter. I essentially had to stay through the sit with an aggressive animal. at the end of the stay I was even chastised for something the owners lied about, that I cleared up with Rover multiple times. I was also sent an article on “dealing with separation anxiety in dogs” which honestly I’d rather they have spat in my face, considering they were just puppeting the owners’ false narrative back to me, that their dog was somehow a victim and that the snarling/barking/charging/growling /nipping was justified. I know how to deal with anxious dogs, and this dog was aggressive, so nothing in the article was helpful or anything I hadn’t already been trying. I got a grand total of $50 to compensate for the genuine traumatic effect that sit has had on me. I haven’t been doing as many sits lately and get anxiety leading up to them now. I’m literally up at 4 am right now thinking back to the sit. I wanted to leave and make the owners return but was afraid of being penalized for the owners’ lies and carelessness. from what I’ve read from other sitters, you’ll be penalized for leaving a dangerous sit, or even acting in self defense if an animal attacks you. I feel unsafe now knowing that if anything happens, Rover will not have my back, and may even ban my account for the actions of the owners or animal.
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Response from developer
Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight.
Look elsewhere for knowledgeable sitters
Anyone looking for extra cash can be a Rover sitter. They charge the sitter and the client, and they are so over saturated, they have no problem kicking sitters to the curb. I’m a 20 year certified vet assistant, still employed in the vet industry, but terminated by Rover. I probably know more about pets then the people who built the company.
Their insurance protects no one, and certainly not your pet.
Their insurance protects no one, and certainly not your pet.
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Response from developer
Hello, in an effort to keep our platform safe and ensure the best experience possible for our users, we conduct holistic reviews for all incidents reported to us as well as account reviews. If you feel your profile was closed in error, please contact 888-727-1140.
Great but sadly has a few flaws!
This app has been amazing for me finding some new clients, however they have all switched to messaging me through Whatsapp or text as they have found the app either confusing or hard to navigate. Therefore a couple of my bookings were never accepted on here but still went ahead and then there seems to be no option for them to leave me a review regardless of whether the booking was accepted on here or not which I really think needs to be changed! When first starting out as a new business the reviews are the most important thing and mean more bookings as a result so I feel this option would be really beneficial and therefore help me to get even more clients and continue to use this app to help me build my business.
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Response from developer
Hello, thank you for your feedback. Paying and communicating through Rover is essential to ensuring a safe experience and is a requirement for using the platform. Failure to comply can lead to deactivation. Please call our Support team at 0808 281 2524 or chat with us via our Help Centre (rover.com/help) for further assistance. All the best, Ner
Great Idea and Service
Love that I found this!! I have a senior handicapped dog that I can no longer leave home by herself. Rover has been amazing to find high quality/trustworthy people to care for her and give me peace of mind that she’s in good hands. My only issues/recommendations are with the app itself:
1. There’s no way to cancel a request when it’s pending (please change this!!)
2. More options for care. For example, if my husband and I want to go out to dinner and I want to drop my dog off at someone’s home, it’s only a brief (maybe 1-2 hr?) visit but it’s a specific time (e.g. 6 or 7 pm). Right now I have to select the option to drop-off, then select the dinner times and have found it very difficult to find someone for something like this (and also not pay for a full day of care). Would be great if there were already sitters available and able to do brief care during early evening/dinner hours specifically.
The current option is more for day-care (and the boarding option isn’t what I’m looking for as it’s only a brief drop off). Another is weddings and dog-sitting at a hotel for a wedding or special event. Spoke with a few sitters that said they had to get creative with this (and also ensure they were compensated properly).
1. There’s no way to cancel a request when it’s pending (please change this!!)
2. More options for care. For example, if my husband and I want to go out to dinner and I want to drop my dog off at someone’s home, it’s only a brief (maybe 1-2 hr?) visit but it’s a specific time (e.g. 6 or 7 pm). Right now I have to select the option to drop-off, then select the dinner times and have found it very difficult to find someone for something like this (and also not pay for a full day of care). Would be great if there were already sitters available and able to do brief care during early evening/dinner hours specifically.
The current option is more for day-care (and the boarding option isn’t what I’m looking for as it’s only a brief drop off). Another is weddings and dog-sitting at a hotel for a wedding or special event. Spoke with a few sitters that said they had to get creative with this (and also ensure they were compensated properly).
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Good, but could be so much better!
I am thankful for Rover, but it could definitely be better. They make it very difficult to modify dates on the day of, so if a client needs to reschedule I have to go through a whole process that ends with me emailing customer service. It’s pretty ridiculous. They also should do a better job of explaining services to potential clients. I get so many requests for the wrong service because they don’t understand the difference between doggy daycare and boarding or house sitting. Which is understandable on the customers end, but Rover should explain the services they offer. Also, I think they could do better at making profiles more accessible. I can only see a tiny thumbnail of my clients pictures, and for safety sake (like when meeting up with a new client) I would like to be able to see their whole picture. I also think it would be better if they set up a “social” aspect to the app. Make it like a social media app where I can post pictures of activities with dogs, so clients can really get a feel for what to expect when they book. Plus current clients can see their pups featured! I think it would go over really well. Especially if they’re going to charge so many fees to both the client and the walker we should at least get our moneys worth.
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Great app, exactly what we needed
Easy to use, well thought out and very simply laid out. We love the rover cards with photos you get at the end of check in, and the support system puts your mind at ease. After our first update, we looked forward to our rover cards from the app coming through every day! We found a really great sitter who is friendly and professional and our cats have really taken to her. So easy to rebook too, we’ve just booked again with her for our next few days away!
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Needs improvement
As a new sitter I feel we need more options to customize the pets we sit. 1) We should be able to enter the dogs weight instead of letting us choose up to 15lbs for small dogs, then the next option is up to 40lbs. I’m able to sit for dogs up to 25-30lbs but I don’t have that option…frustrating. I don’t want to miss out on dogs that are 20 lbs but I don’t want a 40lb dog. 2) I should be able to customize the dog size for dog daycare to dog boarding. If I have an older but small dog I’m sitting, I don’t want a 40lb dog in daycare. I wish we could adjust based on the day based off the dogs we are currently caring for. The calendar could also be updated, would be great if we could link Rover to our personal calendars. I also would love if it would show a full calendar with all the dogs we’re sitting and M&G’s. That way it would make it a lot easier to see who we are sitting on which day and would make it easier to see compatibility issues before accepting a new booking. Rover should also send owners notices to update their dog profiles. So many times it says the dog is 15 lbs but then the dog comes over for a M&G and it’s 50+ lbs because when the owner created the profile their dog was a puppy.
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Response from developer
Thank you for taking the time to provide us with your review. We’re constantly looking for ways to make Rover better than ever, and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.
