Leave a Review UrbanSitter
Not worth it .
Maybe it’s my area… but I’m an experienced caregiver, & from what I read this app is for caregiver positions. I am certified private home health assistant, & I babysit on the side (since I was 13) . I’m a mother , I like private jobs where I can choose my own hours . I went through an extensive screening process, paid fees for subscription and everything … so this seemed like the place to be , as far as caregiver opportunities. Since they took the process of screening seriously.. maybe I was expecting way too much. Finally I’m approved & go to search for jobs in my area. Nine… 9 families seeking help. One was seeking urgent home health assistance. I applied a week ago and still nothing . Not many job opportunities to choose from, that’s for sure . I gave two stars simply because the app… it’s easy to use and self explanatory. Other than that you’re better off on Craigslist at least it’s free to look for jobs and more jobs to choose from also .Show lesswhitamber20
Developer Response
Hi there - thanks so much for sharing your experience so far in this review. We’re sorry to hear you're disappointed you haven't received many responses yet, but we're glad to see you’re actively looking for jobs and keeping up with new posts on the Job Board! We hope you don't get discouraged by the lack of responses and continue seeking out opportunities to connect with great families in your area along with expanding your search filters if possible. Although UrbanSitter is an online marketplace for families and caregivers to connect and not an agency able to guarantee jobs. If you keep checking for new opportunities, we’re sure you’ll connect with great families in your area soon. Please feel free to stay in touch with our Member Services team with any questions or concerns by emailing support@urbansitter.com - and we'll be happy to help. We wish you the best of luck in your search.New system ruins the experience
I have used UrbanSitter for over three years now and have enjoyed the app, but the new update that allows “Rate depends on experience” with no option for entering a pay range really chaps my hide. I have more than 15 years of experience and a bachelors degree in the field. My services do not come cheap, but this system obscures information in a way that wastes the time of sitters. I refuse to apply to any job with “rate depends on experience” listed with no information on pay rate and encourage everyone I’ve referred to the app to do the same. It is a legal requirement in my state that salary information be included in the job listing and this system violates that egregiously.
The system should have a specific option for parents to enter a possible pay range as a part of their listing but this new system hides higher paying jobs among low paying ones and is a waste of time for many quality sitters with higher rates.Show lesstheWhaleandtheBagpipe
Developer Response
Hi there. We are sorry to hear about your experience with these new job posts. The "Rate dependent on experience" feature provides caregivers with an opportunity to give any clarification regarding rates, hours, details, etc. Rest assured that by applying to these job posts, families will not be able to send a booking request with a rate lower than the caregiver's minimum rate. If there are any questions our team can answer or anything else we can help you with, please do feel free to let our Member Services team know by emailing support@urbansitter.com.New system ruins the experience
I have used UrbanSitter for over three years now and have enjoyed the app, but the new update that allows “Rate depends on experience” with no option for entering a pay range really chaps my hide.
I have more than 15 years of experience and a bachelors degree in the field. My services do not come cheap, but this system obscures information in a way that wastes the time of sitters. I refuse to apply to any job with “rate depends on experience” listed with no information on pay rate and encourage everyone I’ve referred to the app to do the same.
It is a legal requirement in my state that salary information be included in the job listing and this system violates that egregiously.Show lessDeveloper Response
Hi there. We are sorry to hear about your experience with these new job posts. The "Rate dependent on experience" feature provides caregivers with an opportunity to give any clarification regarding rates, hours, details, etc. Rest assured that by applying to these job posts, families will not be able to send a booking request with a rate lower than the caregiver's minimum rate. If there are any questions our team can answer or anything else we can help you with, please do feel free to let our Member Services team know by emailing support@urbansitter.com.Waste of time and money!
I purchased a one month membership to start for $40-something and posted my part-time job for a babysitter at an average rate. I got a few bites from various people who didn’t read the post and didn’t meet the qualifications m, and many people just couldn’t hold a text conversation or simply never replied to basic interview questions. I sorta wonder if they didn’t get notifications? But also, several people replied 2-3 weeks later saying that they’re not looking for work right now at all. Why am I paying for a matching service that allows inactive users profiles to be shown? Another few people kept on trying to give me their phone numbers so I’d text/call them directly instead of using the app. However, the app automatically deletes those messages that contain phone numbers. It’s kinda unprofessional for a potential job candidate to try and cheat the system of the app their using to get work, but also, it was just annoying because these folks weren’t answering some basic questions about their qualifications and thus I didn’t get to the point for a while. Honestly, it just seems like this app is better for backup babysitters or if you’re in a pinch and need a one-time random person. Rather than looking for a solid commitment, I’d only recommend using this app if you’re out of other options.Show lessShoshiety
Developer Response
Thank you for your review. We are so sorry to hear about your experience with the app so far in not receiving responses from caregivers and having caregivers who are declining bookings within their availability, but we sincerely appreciate your feedback. This is definitely not the experience we aim to provide families in the community! Our Member Services team would love to help you with your caregiver search to find great childcare in your area. If there are any questions our team can answer or anything we can help with, please do feel free to let Member Services know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around! Thanks again.Great App
I gave this app a 4 star because when you look at jobs and it shows less than 10 applicants, you assume that you have a few competitors. The truth is, it can also mean no one has applied to a posted job and I feel that if this is the case, it should not show less than 10 applicants. It’s deceitful this way. I also feel it should be more transparent like 1,2,3,4,5 applied. Etc. 10 applicants and more than 10 etc. I also noticed some families will make a post and does not log back in for days or weeks at a time.Show lessSchoffend
Developer Response
Thanks so much for your thoughtful review and detailed feedback on the UrbanSitter app. We really appreciate your sincere thoughts about how to improve the UrbanSitter experience for caregivers. Our entire team reviews and values all member feedback, and our Product team is constantly evaluating ways to make the member experience more streamlined and functional! Please feel free to keep in touch and continue providing your helpful feedback by emailing our Member Services team at support@urbansitter.com. Best of luck on your continued journey with UrbanSitter!No refund policy after you have been billed
I was charged today for the $40 membership fee and I completely forgot about this app. I signed up last year to get some side hustle but due to lack of experience in babysitting, i wasn’t able to book even one job. I am a mom of 2 and can say that I handle kids well. But since I’ve gotten a new job, I obviously don’t need this anymore. Very disappointing that the membership fee can’t be refunded after you are charged. It might be the first time that I’ve heard about a non-refundable membership fee here in the US. It’s even less than 12 hours since they charged my credi card and it’s frustrating that you can’t have your money back. I didn’t realize that it was going to be renewed today and I asked for a refund. The chat support said that it’s non-refundable even though I mentioned that they can cancel my account asap.Show lessAyah29
Developer Response
Hi there, thanks so much for reaching out with your review. We're sorry to hear about these unwanted charges on your account and any inconvenience they may have caused, but we sincerely appreciate your feedback regarding our membership structure. Please note, membership fees are non-refundable per UrbanSitter's Terms of Service and Refund Policy. For any further assistance you may need, please email Member Services again at support@urbansitter.com. Regardless, we are grateful for your feedback and we will be sure to share yours with our entire team. Thank you again.Nanny/Sitter
Initially I did love the app, it is very convenient and I was quickly able to build a consistent clientele. It’s organized in an easily accessible way, but there are a few things I believe could be fixed. In my case I had a sudden family emergency and I was unable to contact the family in time, which led to my account being suspended although this had been my only real issue with a gig. I’ve contacted support numerous times to explain, and the lack of urgency is a bit disappointing since I am a college student and this is my main source of income. I am not sure how I can show further proof. Besides this, the app is great and all the families I have worked for have been super great people. Would definitely recommend the app to others, but be VERY careful with mistakes!Show lessakfli
Developer Response
Hi there, thank you for taking the time to write a review and let us know about your profile. Reliability of our members is crucial to ensuring a trustworthy and dependable platform. We're sorry to hear about any concern the delay in your profile has caused. We've alerted our Member Services team to take a look at your account and we'll be sure to respond to your email. Please be sure to let our team know all the relevant details surrounding this cancellation and our team will take a further look. We appreciate your patience and thank you again.Did nothing about sexual assult/harassment report.
I reported someone I nannied for on the app. They did nothing. Told me I can quit communicating with them and then “encouraged” me to talk to them about it if they try to hire me again. The email was most likely an automated message. I receive a background check to babysit. What about the families? Do they get one? Is there policies to be followed for parents to keep the sitters safe?
The app will respond to your review and apologize, tell you to email them. I already have. Left feedback on the support team. Also messaged them again asking the same questions as above. This disgusts me.Show lesshlingasin
Provides a much needed service connecting families and Caregivers
I have been doing care for families as their nanny with UrbanSitter for over two years. The app is easy to navigate. And I have met some wonderful families with many return appointments. The fact that you can contact families or they can contact you is extremely helpful. no personal information is exchanged to you except a job. I am thankful to UrbanSitter for the wonderful support they give if customer services ever needed. I strongly recommend this appShow lessPatricia PDX
Developer Response
Thank you so much for giving the UrbanSitter app a 5-star review! Our team is so happy to have you as a member of the UrbanSitter community and we're glad that you're loving the app. We appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!Many apps provide this service - but with more reasonable cancellation policies
The app was okay - definitely no better than the three other apps I have that provide this service. Unlike those apps however, you have to go to your account settings on their website rather than just your phone to cancel, and if you forget (even if you write them the moment they take out the money)- you’ve just bought a month of service anyway. Save yourself the hassle and choose a different vendor.Show lessMegara_74
