Leave a Review UrbanSitter
Love it but could be better
I love Urbansitter and I have used the app to secure childcare soon after becoming a mother. I just moved to the tri valley in CA and it’s been extremely difficult to find a nanny. The filter options allows for 10 mi and the next option is 25 mi. What about 15 mi? What about 20 mi? I am finding out nannies between 20 mi and 25 mi in the East Bay won’t bother driving for a part time or full time job. Maybe for an occasional gig. But within 10 mi the choice is very very limited.Show lessLatzoumpette
App full of bugs that they call features
This app has been around for atleast a few years and if they can’t bother fixing something so basic I have no hopes from them.
I tried booking a sitter for ~ 3 weeks and sent requests to multiple sitters for interviews. Every time a sitter declines they send an individual email for EVERY DAY of the 3 weeks. So with 3 sitters declining I have 70 emails in my Inbox just spamming me with declines. I reported this to customer service and they responded with the “it’s not a bug it’s a feature” and we don’t have a feature to club multiple days together. In so many years, you should be able to build a simple feature like this and even if you didn’t atleast be apologetic about it and don’t call it expected behavior! Absolute garbage!Show lessasj127
Developer Response
Thank you for your review. We are sorry to hear about your experience with the platform but we sincerely appreciate your feedback. Our Member Services team has followed up with you privately. We sincerely hope we can turn your negative experience around!Very disappointing
I signed up for an annual membership thinking this will be a great investment for my family. Three-weeks in I am still hunting for help because all the nannies that showed up in my search are already taken and the ones who “showed interest” in my post left me hanging half-way through message conversations. They do not allow switching to monthly membership and give a prorated refund. Sad that companies exploit families like this and that trustworthy care is so hard to come about in this day and age.Show lessKispici
Charged my card when I’m not even subscribed to app and haven’t used it in over a year.
Urban Sitter charged me an annual membership fee when I haven’t used the app in over a year. I bought the membership and then unsubscribed and uninstalled the app once there there were no jobs in my area.
Apparently they charged my card that was left on file. My bank declined it so many times that they called me to see what was going on. At the time I didn’t think anything of it because it had been so long since I used the app that it didn’t sound familiar until I received an emails about it.
Make sure you remove your card information from the app because they will try over and over until it goes through, even after you’re unsubscribe, ect.Show lessJbabyyyX
Developer Response
Hi, thank you for your review! We are sorry to hear about your experience with the platform but we sincerely appreciate your feedback. We are also sorry to hear of your disappointment in UrbanSitter’s decision to require a paid membership for all sitters. This membership includes full access to the UrbanSitter job board, messaging and booking tools, as well as new trust and safety features, including required background checks. While we understand that some sitters may opt-out, we whole-heartedly believe that requiring all sitters to be background checked is the best way to build the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more parents to UrbanSitter, which will ultimately result in more jobs for the sitters who continue. If there are any questions our team can answer or anything we can help with, please do feel free to let our Member Services team know by emailing support@urbansitter.com. Thanks again!A lot of UX issues
1- Whenever I need to interview the applicants on my job opening it says that the applicant is not available at this time, even though I try different variations. When I look at their calendar, they’re availability is wide open. I have to text them privately every time only to find out that they’re available during all the times I was proposing.
2- I cannot post a rate range, when I mark it per the suggestion, I get inexperienced applicants, when I mark it higher, I get applicants who normally charge a lower rate saying that their rate is what I’ve posted.
I tried using UrbanSitter 2 years ago and I’m still finding a lot of issues unfixed. Which is frustrating. Hire a UX researcher!Show lessOrangeSky87
Developer Response
Hi there, thanks for letting us know about your experience with the app! We appreciate your feedback regarding hiring sitters for interviews and posting jobs. Please feel free to email Member Services at support@urbansitter.com with more detail (and screenshots if possible!) so we can investigate any issues you may be experiencing. We'd be happy to help! Thanks again!All is great but.....
This app is great but as far as the parents go, a lot of them put jobs out and don’t respond back to you. Then when they do respond, the communication is so slow. I’ll text and won’t hear from them until almost a whole day later. Be careful of some parents. It’s a couple on here who doesn’t pay you what you work. One lady wants me to work 12 hours a day and only pay me $8 but instead of $112 for the 12 hours she wants to pay me $85. Trying to scam me out of my hard earned money. Just look out for that Betsy consistent and keep communicating.Show lessMOMMYOF244
Developer Response
Hi, thank you for your review. We are sorry to hear about your experience with parents on the platform but we sincerely appreciate your feedback. If there are any questions our team can answer or anything we can help with, please do feel free to let our Member Services team know by emailing support@urbansitter.com. Thanks again!Awful for the sitter
I liked the app at first because it was easy to use. Then, they started to charge subscription fees. Then COVID hit and they added $70 fee, so you could fill out daily symptoms checklist which would ultimately provide you with false security and no protection while they made profit. On top of that, they provide very low support to sitters. They don’t inform families about the federal law that requires them to make nannies household employees and provide them with W2. Sitters end up being independent contractors, paying higher self-employment taxes, and they are not eligible to get unemployment benefits when they lose a job. Please, use other service that provides support for both families and sitters and treats everyone fairly.Show lessholkatka
Would not recommend this app- they only want your money
I subscribed to this service in hopes that it would get me a job but it was not helpful. I tried to cancel my subscription and thought I had through the apple store, but I was still unrightfully charged and my account was over drafted. They have a “no refund policy” because they don’t want to give money back to people who genuinely didn’t find the service they promised helpful. This app is completely based on trying to get you to pay the most amount of money and they are not actually trying to help you. I am extremely disappointed with my experience and would not recommend this app to anyone. Had I not caught this, they would have continued to charge me.Show lessEsmeralda er
Be careful subscribing.
I made several attempts to cancel my service as I lost my job and couldn’t afford it any longer. I let support know the day of renewal that I wanted to cancel but they took so long to get back with me that it went through and they won’t refund anything.
Support really didn’t even try to assist but rather just pasted links to their policy.
Locking me out of cancelling until I have to jump through all sorts of issues is the equivalent of stealing and I’ll just have to file a report with the BBB if that even still does anything. Just be wary of giving them money and always use a card that has a disposable number. UrbanSitter doesn’t really care about its users at all.Show lessStorm9767
Great, but Suggestions
It would be nice for sitters if job postings disappear once they have been filled...I cannot stress this enough that parents need to be required to have a profile photo of themselves NOT only of their children. Sitters want to know who they are meeting at the door just as much as parents do. Please protect your sitters to the extent you do the parents. Great app otherwise.Show lessMsRose22
