Leave a Review UrbanSitter
Booking multiple dates is a nightmare
I tried booking a sitter for multiple dates through the iOS app and I wasn’t even able to do it. Despite filling out the times and days, the “confirm dates” button to proceed remained disabled. So I went to the web app and found the process to be tedious and clunky. As soon as I entered the start date, I got an error message informing me that “start date must be before end date” even before I got the chance to enter an end date. That just gave me hostile feelings. Next, the time selectors were really inefficient. I entered 7pm for a start time and expected the selector for my end time to take me to 7pm or later so I can easily choose 10pm. Nope! I was taken back to 12am and had to scroll down to 10pm or enter manually. This interaction could be so much better than it is. Get your act together, UrbanSitter!Show lessMegamiMoon
Developer Response
Thanks for letting us know about your experience with the app! It sounds like you may be experiencing a bug within the app that our team would love to know more about. Please feel free to email Member Services at support@urbansitter.com with more details (and screenshots if possible!) so we can investigate. We hope to get this issue fixed so your app is back up and running as soon as possible. Thanks again!Not feeling good
I’ve been on the app for about 3 weeks browsing to see the jobs before I pay money for a membership.. I’ve been focused on two families who fit my schedule but when I come back today their profile and the babysitting dates are completely different. First she needed overnight sitter, now she needs someone to watch the kids while the husband sleeps? With a totally different city now..Another posting (different family) is a duplicate with two different needs, days and times as well. There is no consistency which leads me to believe these are scams. Yes positions fill, but how can families have multiple postings & suddenly change where they live...? Without proper verification I’m not feeling confident that these are real needsShow lessssangyi
Developer Response
Thank you for your review. We are so sorry to hear about your experience with the app so far, but we sincerely appreciate your feedback. Our Member Services team would love to help you with your job search to find great families in your area. If there are any questions our team can answer or anything we can help with, please do feel free to let Member Services know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many sitters do! :) Thanks again.Not what was promised
I thought I am getting a good product after reading the reviews. First of all they messed up my first charge and after many back and forth they fixed it. Then when I stopped using the app they still charged me.l after a few months. Even though they advertised a three month product they claim it is a repeated three month. And they charged the whole amount for another three months. And they did not return any money even though they knew I am not using their app anymore and told them. It is a place to just squeeze more money out of you.Show lesssecondmr
Babysitter membership fee
I have used UrbanSitter for the past year and have enjoyed it, but am disappointed with the required membership for babysitters. I was planning on using this app for occasional babysitting this year, and the $25 dollar membership fee isn’t worth it. It’s one thing to make a background check required, it’s another to charge sitters year after year. I also personally shared background checks from my job with families, and they have been happy with that. I’m disappointed that my profile will be blocked, which means that my reviews that show I am a dependable and responsible babysitter don’t mean anything.Show lessc_323
Thank you UrbanSitter
We’ve all been there as parents, you need a sitter because your “plan A” ended up falling through. UrbanSitter helped greatly. We posted our job request. Before we knew it, we ha several interested sitters which grew to ~10 people to choose from/ I never realized we would have so many sitters with such quality experience to draw from. Our experience with UrbanSitter erased any doubts we had about using an online service rather than word of mouth. UrbanSitter is our go-to for finding qualified childcare for our son.Show lessurbansitter Yay
Developer Response
Thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far! We sincerely appreciate your kind words. Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck in continuing to build your sitter network. Thanks again!Best Sitter App out there, one major flaw for sitters
I've been babysitting for several years now, and been an US member for about 3 years. I tried 6 different sitting sites and fell in love with this one. My tech friend also confirmed that UrbanSitter has the best security out of the several sites his hiring company has used (data protection is important!!)
Sitters read to the end why this review is 4 stars, and not 5...
Pros
• Very easy/functional app (love this)
• Sitters - autonomy with setting your availability, creating your bio, setting your rate, and accepting/declining job requests (most, but not all sites allow all of these options!)
• Parents - from what I've heard, responsive customer service for families
Cons:
• Parents - Some families have struggled to book interview requests; however, this can be easily navigated by booking a $0/hr job request or using the website messaging system to message a sitter and arrange a chat or in-person meet
• Sitters - POOR customer service. Had a terrible experience where it took me 2 months to get a non-automated response and additional 1.5 months past that to get follow up emails and my problem resolved. Thankfully, I have only needed to use customer service once, but it was incredibly stressful and disappointing.
The other 5 sitting sites I worked with was readily available the same-day to talk with me. This or 2 business days should be the standard like it is for other jobs.Show lessdee davidson
Developer Response
Hi Dee, thank you for your review. We are sorry to hear about your experience with support but we sincerely appreciate your feedback. If there are any questions our team can answer or anything we can help with, please do feel free to let our Member Services team know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many sitters do! Thanks again.I don’t recommend it
I opened my account maybe two months ago , hoping to find jobs.
First thing is add all the information required with the exemption of the video.
I get this notification to wait till my profile picture could be approved but nothing happened.
I waited for more than 3 weeks and I sent an email , expressing that it’s been to long.
I received this email requesting for my Social Security number and other information.
In any moment meanwhile I was filling my information in the app , I never got any notification saying that I was missing add my SSN .
I just got this notification in the main menu saying that “ It would take up to 7 -14 days for my profile to be approved, and it would be approved more quickly if I added the video and my direct deposit information (which I did).
The notification in the main menu still remains even when I added the rest of my information and even when it has been more than 14 days.
This was so upsetting and a totally wasted of my time.
I don’t even know if provide my information such a my SSN was even safe.Show lessKim.sprinkles
Unresponsive to people that have issues with the app
I really don’t recommend this app for new users they have taken forever to reply to a simple message or email it’s as if the app has no one to manage it and that’s really unfortunate. My profile was hidden after I asked a question and that was really suspicious. I sent them an email and they haven’t replied. The new users have to wait 7 to 14 days for they’re profile to be approved and honestly if they take that long to reply to a simple question I don’t think they’re going to be approving profiles any time soon. I really wanted to use the app I’ve seen many like UrbanSitters it caught my attention but after seeing how they manage the app I’d rather go with another thats more responsive. Urban sitters please take the time to respond to emails and messages and stop hiding profiles and start approving profiles.Show lessiamles2000_
Developer Response
Hi - we're sorry to hear about this, but we sincerely appreciate writing us a review! If your sitter profile is not yet approved, we'd recommend reaching out to our Member Services team at support@urbansitter.com to inquire about next steps so your profile can be approved as soon as possible. Feel free to include in the subject line "App review from [your name or iTunes username]" and our team will look out for your email. Also, be sure to add a video & your direct deposit information to your profile as it helps to speed up the process, and get more jobs. Thank you again, and best of luck with finding your perfect job (or jobs)!THE best
I absolutely love this app! I’ve been a sitter on it for about 6 months and it’s amazing. I’ve been able to meet so many kind families, as well as make a decent amount of money. After downloading so many other sitter apps, this one is definitely the best. Other apps require you to pay to be a sitter, something I feel shouldn’t be the case. UrbanSitter is also super easy as the sitters apply to jobs that work for them. Overall, the app is wonderful and super easy to use. I love the app so much I felt I should leave a rating. GET THIS APP IF YOU ARE A SITTER !!Show lessRen543
Developer Response
Thank you for your 5-star review! We're so glad to see that you're loving UrbanSitter so far and finding it helpful in supplementing your income. Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. Thanks again!Unresponsive sitters
I’m pretty annoyed with this app. Not sure if it’s the app itself or the sitters i chose to reach out to... At first, I liked the app a lot! User friendly, useful filters to find the right sitter in my area etc.. however... I found a few sitters I was quite interested in so I requested phone interviews through the app. Less than half of the sitters I contacted even acknowledged my interview requests so I decided to send polite follow up messages to the ones that didn’t respond. But — I received no reply from them on the messages either — and you can even see when they were last active so either the app does not work well on the sitters’ end in giving them notifications of messages, or the sitters on the app are rude and don’t even have the time to politely decline or respond to your well thought out message. Overall it has been a waste of my time and money.Show lessmixmax mom
Developer Response
Thank you for your review. We are so sorry to hear about your experience with the app so far in not receiving responses from sitters, but we sincerely appreciate your feedback. This is definitely not the experience we aim to provide parents in the UrbanSitter community! Our Member Services team would love to help you on your sitter search to find great childcare in your area. If there are any questions our team can answer or anything we can help with, please do feel free to let Member Services know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many parents do! :) Thanks again.
