Leave a Review UrbanSitter
Membership fee
The concept of this app is great! However, the developers are not forthcoming. The description says it’s free to use but in reality it is not. You set up your account, you look for sitters, you post a job, you get inquiries, you GIVE your personal information for them to verify your identity but as soon as you want to contact the sitter to set up an interview, they hit you with a membership fee!!! WHAT?? Why not make that clear from the beginning? Now these sitters are going to think I’m flaky for not getting in contact with them due to this foolishness. Don’t advertise that your service is free when in reality it’s not! NOT COOL!!Show lessdeedré
Sad person lol
I’ve downloaded this app ,about I wanna say a couple months ago ,and still I did everything they said and I’m not able to start working or book anybody , it just keeps saying to email them ,and I keep emailing them they just keep saying that they’re going to fix it but I don’t really know how there system works and I get they have alot of people applying for the app but still they should at lest be able to fix the problem with like 1 or so it’s literally been like 3 months I wanna say ... please fix my profile or help me book the people because I’m not able to ..Show lessgaby19_15
Filter settings
I personally love the app! It’s very convenient and it even allows 17 years old to sign up which is hard to accommodate often times. However, I think it would be convenient to add “cash” or “credit” filter settings when it comes to preferring a certain payment method just to make job searching easier.
Other than that, great work!Show lessS12k3hj
Not fair
I have been with unban sitter for the past 6 months as an all five star review sitter, but now my profile is hidden because there are two cancellations within less than 24 hours notice. 1st cancellation I guess was because when I was taking a 3 hour domestic flight, I did not respond to the parent sooner. Parent withdrew the request, and I got the 1st cancellation on record. 2nd cancellation was because parent sent me a job request for a job that was needed in 3 minutes. I did kindly reject the parent that I could not make it for the requested job since I was still working for then current family. I should say no human being can fly to any family within 3 minute for the requested job. So the job went expired, my profile has been hidden for 5 days. Where is the support team after numerous attempts?Show lessloveearny
Developer Response
Thank you for taking the time to write a review and let us know about these cancellations! We're sorry for the delay in your profile. Please make sure to email Member Services at support@urbansitter.com explaining the circumstances behind these cancellations and our Reliability Team will take a look. We appreciate you being a 5-star sitter and we look forward to your future success on the site!Lifesaver when I was in college
When I was in college I used UrbanSitter a lot to pick up date night jobs during the weekend and even got a regular mother’s helper job during the week after classes. It was a great way to make extra money completely on my own schedule. You can set your availability for certain days and parents can book you, or you can look at posted jobs and apply for them. I met so many nice families and explored different parts of the city I may have never visited! When you set up your profile, definitely add a video and get reviews from past employers and other parents so you can start off with 5-Star reviews. I’ve seen other sitters complain but honestly if you do a great job babysitting and are professional and reliable (don’t no-show!) you shouldn’t have a problem and you’ll find so much benefit in UrbanSitter. Everyone at support has been helpful too with jobs and payments. I highly recommend you give it a try!!!Show lessRhaydon47
Developer Response
Thanks so much for the great review! We are thrilled to hear that you have connected with wonderful families and built a successful babysitting business to help support you during college. We appreciate you sharing your positive experiences.Great concept and app
We use urban sitter frequently and are very happy with the service. Having profiles, reviews and being able to see repeat booking helps us feel comfortable leaving our kids with a sitter we don't know. Payment is super easy and everything works well through the appm4m4iri
Such a convenient app
This app is my life saver! As I’m creating my own business it’s so nice to be able to pick up occasional and last minute nannying/babysitting jobs while I’m in transition. This app makes it super easy to apply, get paid, update your schedule, and see and apply to new jobs. Plus I love how parents can leave reviews so you have credibility for future families. I have met so many amazing families through this app and have had great experiences. I have yet to find any other babysitting/nanny app that compares to UrbanSitter.Show lesscori.har333
Developer Response
Cori, we are thrilled to hear that you are enjoying being part of the UrbanSitter community and are finding great families for which to babysit. We wish you the best in your business and hope you continue to connect with wonderful families via UrbanSitter along the way.Frustrating and embarrassing
Every time I use this app, something goes wrong. Either the app doesn’t refresh and show when sitters are interested in a job (I’ll get emails about it, though), or somehow I’ll book more than one sitter for the same job. Last time I used the app, I booked a sitter, got a confirmation, but then later the sitter never showed up. I went to the app and discovered that her profile had been deleted and my booking had been cancelled; without any notifications to me.Show lesssocallattegirl
Worst App Ever! Missed Husband’s Birthday Dinner!
Doesn’t work correctly. Leaves pending jobs but acts as active jobs, so you don’t know who’s coming, accepted, etc. Emailed support, took days. Then, when they finally replied, they confirmed an active acceptance, but only showed pending reply on my end. Since support confirmed someone was coming, we waited...and waited...and waited, only for no one to come and miss my husband’s birthday dinner night out. I told them it said pending.
Now, won’t let me cancel membership or deactivate account. I’m utterly furious with this experience. Total waste of time and missed birthday night with husband. Needs major technical improvements.Show lessZara Hairston
Former “employee”
I used to babysit for Urbansitter, I believed it was a great asset to finding families to sit for, but after finding out how much this company charges families I couldn’t believe it. They are definitely a money driven company and do not care for their “employees” or the families that use them. They care solely about getting their money. Trust me from first hand experience working with them and feedback from families who have used them. There is definitely more efficient, reliable, honest, and trustworthy companies who can do a better job than Urbansitter can. Don’t waste your time and money on this awful company.Show lesskcanson
