Leave a Review DICK’S Sporting Goods
Clunky app, inventory never accurate
App says they accept Apple Pay but it never goes through. Page loading is clunky and when you select an item then go back it takes you to the top of the search page instead of where you left off. Annoying when you’re looking through lots of items. I’ve needed many last minute items (3 kids in sports and cleats, gloves, etc always blow out because no one likes to makes things that last anymore) and buy for pick up and without fail I get an email saying the item is out of stock. Not sure why they offer same day pick up if they can’t keep track of their inventory. Rewards points expire quickly unless you shop very frequently. I shop about 6-10 times a year and haven’t gotten any rewards of value yet.Show lessMissus Fancy
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Say it’s a North American store but it’s notKitt_11
To many notifications and orders don’t go through
I’ve used this app for about 6 months, after initially downloading it for sneaker draws I haven’t won a single draw yet I can enter them up to 5 minutes late on other apps and order 4s and other highly coveted sneakers no problem. Also I ordered a New lions jersey in April and they didn’t give me any update until they decided to cancel the order… I ordered the same jersey off a different website after waiting about 2 1/2 months and got it within a week. Additionally this app sends at least 8 notifications a day which are a nuisance and have no benefit. Dicks is a great store to go to in person but their app needs work especially since they whole point is the be able to make purchases.Show lessNick_21245325
App sucks
I browse a couple of items and it locks up. Can’t do anything with the app. Running an iPhone 15 pro max. Should not be having this kind of problem with the app. Fix it please!!AbsolutelyTrulyDone
Trying to scam me out of rewards for a 400 dollar purchase :((
TLDR: The infrastructure of the app just seems to have been made by unqualified people.
I signed up for an account in person, while making the before mentioned purchase, and the next time I went in I asked to exchange the points for a discount the cashier said he couldn’t do anything on his end. No big deal, I try to log into my account to activate the reward myself, just to be told I don’t have an account. I went back in and had my email linked to my phone number just to be told I still don’t have an account!
Here’s some strategies that other companies use to make sure things like this don’t happen:
1. Only 1 account can be linked to 1 phone number. That’s just logic.
2. Log in using a phone number, not email. This is safe for the consumer and the store, and cuts down on confusion with multiple accounts and would cut down on inactive accounts
3. Be able to have cashiers active rewards. It might seem like an easy way for scammers to steal points, but considering that you have to spend 300 dollars to just get 10 dollars off your next purchase, there won’t be a whole lot of rewards worth using if you already have enough to afford getting the points in the first place
I hope this constructive criticism is helpful for you guys!Show lessImproving the app and rewards
Poor layout
I like the Dicks app but find it hard to navigate the way it’s laid out on my screen I have iPhone 13 and keep it updated as well as the app up to date but my screen seams to be shifted 1/3 of the way down what should be at the top of the phone is 1/3 down on the screen and then the little boxes under the search bar
are not legible sometimes they only have dots and no letters then when you scroll the product pictures which you can only see one roll of go behind the search bar and filter box at this point can’t real see what the product picture are of please fix or I will have to delete app as is almost unusable this way if was able I would share picture so you could see itShow lessRick of Kingsport
Move does not sync
Like others have stated, the Move feature does not sync well at all. I’ve been using the app and this specific feature for more than 4 years, yet the Move feature does not sync my movement with Apple Health as it claims. I have called customer service one too many times about this issue and have them adjust my points. First they told me that I’m having the issue because I have to open the app every single day in order for it to sync. That was a joke and of course didn’t work. Then they said I had to create an entirely new account, assuring me that that would be the fix. Surprise, surprise, that didn’t do the trick either. FIX YOUR APP!!! Please and thank you.Show lessAlibur86
Ordered thru App - Cancelled with No Reason
I downloaded the app because I thought it will be easier to look up products and shop through the app. Adding products was easy but adding back the products that I accidentally removed wasn't easy. I wish there was "previously seen" option. The main reason why I rated the app low because the next day my entire order got cancelled and I received no call/email/ notification from app as to why my order was cancelled.Show lessJette Out
Search algorithms on this app are the worst of any app I’ve ever used
Extraordinarily frustrating when searching on the app to find items or related items. Certain search specific searches brought up items that I couldn’t figure out and plausible link. When looking for an item I had to go out of the app and use google search to locate the item or save it as a favorite. If it hadn’t been trying to spend a gift card I would have used another store. The items I purchased have constant changes in arrival dates and the three items didn’t ship together. I’ve made several purchases this week and none of them have had issues like this. Part of that is out of the stores hands but other apps/sites update the tracking info to match the carrier. Overall annoying purchase experience. Will stick to in store or non mobile if I have to purchase from dicks again.Show lesssammyd1717
Very poor chat experience
I am very disappointed and had a terrible experience with Dicks Sporting Goods tonight. I have been a loyal Dicks customer for years. However this evening I was ordering a few things and had some questions so I chose the chat option. It was a simple question but after one chat assistant completely disappeared the next one kept saying just wait one minute only to go away and come back 10 minutes layer to say I’m checking”. It was ridiculous. I was on the chat for 1 hr and 36 minutes and at the end they said to call a number where they could help me. This was unacceptable. I am taking this purchase to another store. I sincerely hope that Dicks gets their act together in the future because customer service like this will cause them to lose customers.Show lessTJ1q
