Leave a Review DICK’S Sporting Goods
App Order to Rewards “so, so”
You all need to fix the issues with placing an order via the App and reconciliation for the Reward points earned for the transaction. I can go to the store to buy something and receive Reward points immediately, but with the App, I have to call into customer service in order to have the points added, which makes no sense whatsoever given the the App already has my Reward information. It seems to me that if I order via the App your system should be able to take that transaction and apply the Reward points immediately as if I had walked into a store to make the purchase. Fix this...Show lessEd Gamboa
Website and app nothing works
It takes me back to my cart both of them, the app and the website. They should do something about it!sbi89
Can’t redeem points Update
So I have over 2,000 points and every time I’ve gone in the app to redeem, there’s no way to redeem. It just surpasses the previous goal and states that I’m 300 points away from my next goal. What a waste of time. Then the sales person at the store knew nothing about how to redeem points and to call customer service. Is this how everyone redeems their points?
Update: I finally got someone on the phone to use my points. Now I can’t log in because they don’t recognize my email. Done. Thanks for the points but your service isn’t customer friendlyShow lessPharm13oy
Thrifty mom
I have 4 kids so I’m always in need of sporting goods and clothing for a range of things. Dicks has tons CB of items to choose from for the whole family. I like the sales and earning rewards as I buy. One of my favorite things about the app is you can link it to your phone pedometer and literally earn rewards for walking (3 miles a day). It’s an extra bonus I found and like the bonus earned from everyday walking! Try it!Show lessAs777!
Slow in every aspect
The app is so slow and its annoying that my account and scorecare have different logins. I always have been shopping elsewhere bc your shipping is insanely high. Ive bought my nike products from nike for free shipping and other products thru google shopping for $2 shipping. I went to a store to purchase a shirt that they didn’t have in my son’s size so being forced to order it online and pay almost $40 after shipping is ridiculous I bought it from nike for 26. Especially since ive had enough points to get a reward for quite sometime now and cant even use them yet. By the time they hit ill have everything my son needs for the season. Dicks does bad business and the website and app are ridiculously slow.Show lessbricho22
Points just keep piling up
I’ve used this app for a long time. Beginning of this year, my points never total now so I can get my reward certificate. Keeps saying I’m however many points from my next reward. Reached out to the support email and after months with no response, was told my account wasn’t set up with an email address and I hadn’t opted in to have them mailed to me. Funny because the last 5 rewards I’ve gotten, there hasn’t been a problem with them sending them to me. Just to help the process, I went back and re-verified all my info, still no change. I’m at over 1300 points now. Reached back out to support and nothing. Their support is non existent and the app is useless.Show lessBig_Red21
Rewards
My biggest complaint with this app is that I am a person who has chronic back pain and is trying to crawl her way back up to walking consistently in the hopes of eventually being able to do a 5K. That being said when I use my Apple Watch it allows me to get my three points for the day by doing 30 minutes of exercise but if I use the Fitbit I have to do 10,000 steps in a day and I can’t always guarantee with my back pain to get to 10,000 steps. I don’t think it’s fair that it’s so much more involved to get them if you’re using a Fitbit that if you’re using an Apple Watch. If you were to fix this I would fix my review.Show lessAnatigger
So hard to use
This app is garbage. None of the form fills are properly programmed so it won’t auto suggest your name, address, phone number, etc. I also found it very difficult to create an account through the app because I couldn’t paste my password into the confirm password section. I auto generate passwords and it was very difficult to type it in by hand. Also, when I selected an item and added it to my cart and then hit continue shopping, when it took me back to the previous page it had me scrolled up almost to the top so I had to scroll down really really far to get to the stuff I was just looking at. Just horribly programmed.Show lessrexanaaa
Move point issues
Used to like this app but now not so much. Enjoy seeing how many points I have and my card in the app. Enjoy the ability to collect move points if I was actually credited for them. For at least the past week have earned them each day but never received credit for them. My points have remained at 73 for over 2 weeks despite getting the message that I have earned my move points. Even signed out and back into app as well as uninstalling and re-installing the app. :(Show lessmegsrn2008
Fitbit app
Your Fitbit portion of your app is constantly not working, I’m always having to send messages letting them know that there is problems with it linking up with my Fitbit. It always takes a few days for the app to correct the problem and I feel like I’m losing points during this process. The tweaks should’ve been figured out along time ago and it gets very frustratingShow lessKatie4818
