Excellent company but one change took away the 5th star
We’ve been customers of T-Mobile for a few years now. We’re on the plan for 55 plus. I liked the convenience and pricing after the competition kept raising fees. I also liked being able to use the international calling conveniences to and from the US.
However, T-Mobile is changing their auto pay policy and system, which I thoroughly disagree with. When companies get hacked so frequently and their customers account numbers, including social security numbers, and more get stolen, with the potential for customers identity stolen, bank accounts raided, etc, demanding bank account numbers and or debit card number information for the auto pay discount is “waving a red flag in front of a bull”—offering personal information to hackers.
I refuse to change from my credit card number information because it offers more security and protection. T-Mobile ( and parent Deutsche Telecom) should have conversations with credit card companies over fees —and go back to the credit cards and use a compromise amount of $10 vs the original $20, to make it better for both parties.
However, T-Mobile is changing their auto pay policy and system, which I thoroughly disagree with. When companies get hacked so frequently and their customers account numbers, including social security numbers, and more get stolen, with the potential for customers identity stolen, bank accounts raided, etc, demanding bank account numbers and or debit card number information for the auto pay discount is “waving a red flag in front of a bull”—offering personal information to hackers.
I refuse to change from my credit card number information because it offers more security and protection. T-Mobile ( and parent Deutsche Telecom) should have conversations with credit card companies over fees —and go back to the credit cards and use a compromise amount of $10 vs the original $20, to make it better for both parties.
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Pure Hatred of T-Mobile
It’s been over NINE months and I still can’t view my bill. As a coincidence my bill has been $15 higher than it should be for the same duration, making me have to call the Philippines each and every month to get it straightened out. Each time they promise they’ll fix it and get back to me and each month I have to do it all over again. T-Mobile the company and T-Mobile the app both are the absolute worst. It’s hard to think of a company that I hate more than T-Mobile. Ever since a rep in the Philippines “helped” me with my account, I can no longer view my bill in the app and by some strange coincidence my bill every single month is more than it’s supposed to be. I spend at least 10 hours a month talking to other Filipino reps trying to iron it out Every. Single. Month. I seriously want to throw up every time I see the color magenta. Now I can’t even log into the app, it wasn’t enough for them to prevent me from seeing my bill, now they want to prevent me from seeing my own plan and services, gee I wonder if it’s a coincidence that they made this alteration right while they’re forcing customers to migrate from older, grandfathered plans to newer more expensive ones. What an absolute evil company.
Can’t even enter in my password now, they just keep crippling this app more one update at a time, so that their customer can’t view their own account or bill to see what monkey business is happening. Great business model T-Mobile!
Can’t even enter in my password now, they just keep crippling this app more one update at a time, so that their customer can’t view their own account or bill to see what monkey business is happening. Great business model T-Mobile!
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this app is a joke
I hate using this app it’s so much and it’s easier to just use your computer. There’s a button that says “stay logged in” but either way you have to input your password every single time you open the app. There’s no point in that feature at all. Completely useless. When you actually get into the app you’re bombarded with a bunch of pop ups. WHY? I pay for my phone bill there should be NO POPS UPS IN THE APP. It’s extremely annoying especially if you just want to log on quickly to check your stuff then you’re forced to close a bunch of stuff before you can even look at your own personal info. The app is extremely slow too. It’ll take a couple minutes to upload my bill. A couple of minutes isn’t long, but when every other app out there is able to upload anything within a second then there’s an issue. The auto payments are glitched out too. I’ve had several times where I have to call T-Mobile or go in to a store and argue with them over their app messing up. I shouldn’t have to pay any late fees if the app is not working how it should. Tmobile makes so much money and it’s quite obvious they put zero effort and money into this horrible app.
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Pure Hatred of T-Mobile
It’s been over NINE months and I still can’t view my bill. As a coincidence my bill has been $15 higher than it should be for the same duration, making me have to call the Philippines each and every month to get it straightened out. Each time they promise they’ll fix it and get back to me and each month I have to do it all over again. T-Mobile the company and T-Mobile the app both are the absolute worst. It’s hard to think of a company that I hate more than T-Mobile. Ever since a rep in the Philippines “helped” me with my account, I can no longer view my bill in the app and by some strange coincidence my bill every single month is more than it’s supposed to be. I spend at least 10 hours a month talking to other Filipino reps trying to iron it out Every. Single. Month. I seriously want to throw up every time I see the color magenta.
Now I can’t even log into the app, it wasn’t enough for them to prevent me from seeing my bill, now they want to prevent me from seeing my own plan and services, gee I wonder if it’s a coincidence that they made this alteration right while they’re forcing customers to migrate from older, grandfathered plans to newer more expensive ones. What an absolute evil company.
Now I can’t even log into the app, it wasn’t enough for them to prevent me from seeing my bill, now they want to prevent me from seeing my own plan and services, gee I wonder if it’s a coincidence that they made this alteration right while they’re forcing customers to migrate from older, grandfathered plans to newer more expensive ones. What an absolute evil company.
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Low Effort from the Mega Billion Dollar Company
The app appears like it should be simple and straightforward but it isn't. Once your past the sleek home menu (which is basically just an ad) there are a plethora of sub menus, circular menus, mislabeled menus, reroutes, and dead ends. It reminds me of a maze or a first draft high school Wordpress project. “Benefits” tab is used as an opportunity to upsell and doesn’t show current benefits. Account history tab is just a list of bills. When I click on account activity it takes me back to account history. No payment history listed. I’m the primary account!
But the worst part about the app is the reliability. Sometimes it works; sometimes it doesn't. It’s plagued with errors and with prompts to try again and again. Well *that* prompted me to update my review.
I wouldn't rely solely on this app to make sure your bill is paid especially if you have a family plan or some other multi-party setup. This is extremely frustrating because _every time_ I've gone to a store to pay the bill I have wait 15 minutes or more for a transaction that takes 30 seconds. The stores are always understaffed and the employees are incentivized to prioritize large sales over loyal customers. And now T-Mobile has the audacity to charge an “in-store convenience fee”? NOTHING has been “convenient” about any of this.
But the worst part about the app is the reliability. Sometimes it works; sometimes it doesn't. It’s plagued with errors and with prompts to try again and again. Well *that* prompted me to update my review.
I wouldn't rely solely on this app to make sure your bill is paid especially if you have a family plan or some other multi-party setup. This is extremely frustrating because _every time_ I've gone to a store to pay the bill I have wait 15 minutes or more for a transaction that takes 30 seconds. The stores are always understaffed and the employees are incentivized to prioritize large sales over loyal customers. And now T-Mobile has the audacity to charge an “in-store convenience fee”? NOTHING has been “convenient” about any of this.
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Doesn’t work
Just forced me to update and now it doesn’t work. “Something went wrong please try again later”. Trash.
No title
Much as I really have a problem with T-Mobile and their service sometimes. As far as the agents, app , company as a whole. I will admit, there are very few reps/agents that really want to help their customers to the fullest. And you have those who just don’t and it’s just a job. It really is a job don’t get me wrong. But when you have no compassion for people that may have financial issues and some that’s not even their own. It could be a job that, make mistakes on people paycheck, mail being on hold, someone sick and out of work, some who don’t know their way around the computer or app and don’t know the tools. It could be so many things, if you don’t have compassion to just help people where they are you have nothing. I would hate to see someone suffer for no reason or no compassion. A lot of people need to go through something in order to see how some others feel and what they go through to understand. Everyone story is different . So thank you to all the reps, and the app that help people wherever they are and whatever they need you for. !! Thanks for letting me share.
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Doesn’t work for prepaid accounts
It would be useful to me only if it works on prepaid accounts.
Please make it happen. Thank you.
Please make it happen. Thank you.
Nice app
Helpful for those who need it however though T-Mobile has a store in my city the problem with that is that T-Mobile has bad coverage in my city all of sudden and nobody knows why so I’m thinking why have a T-Mobile store in my city with bad coverage makes no sense so I’m thinking maybe I need a new cell carrier instead Verizon has no issues in my town maybe I should give them my business and maybe T-Mobile needs to close there store in my city if they can’t provide then leave because I’m wasting my time I have also called T-Mobile over and over again and today sat on hold for 15 minutes because the tech obviously lied about getting a level 2 tech for help because the tech has no idea what to do or how to do their job I thought these are people certified to be technicians not people that dance with story time words this is not fantasy land T-Mobile and of course I’m now on the 2/9/23 and cell coverage is still bad so even if T-Mobile is repairing the cell towers which I don’t believe because it’s taking longer than two weeks to do it yes T-Mobile claims it’s cell towers are down right now but it’s all a lie so T-Mobile truly has bad customer support and a mouth full of lies yes I’ll be leaving T-Mobile time to figure out my finances for the new carrier and of course pay this iPhone 14 pro max off to T-Mobile time to move on T-Mobile is totally unreliable I’m done save your money go to Verizon the very best and will always be the one and only best carrier
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Easy and work on the customer service
Recently went in to my closest store for a very much needed phone upgrade. I thought that an iPhone 14 Pro Max would be out budget/reach for me but, thanks to a recent trade-in offer that was available, I was able to give my old iPhone XS Max for it. I got bill credit for the old device to be used towards my monthly finance payments for the new device. Their in store customer service is beyond compare, as are their store reps. Needless to say, I left with way more than what I thought I could get before going in. I've been using this phone network for the past 4 years now and have 0 regrets about having switched over from AT&T. I get a TON of data for just $15 more than what I used to pay with AT&T, even with their basic Magenta plan.
Even when you used up your entire data cache for the month, the reduced speeds still allow me to watch whatever with no hitch. (Couldn't even dream of opening Netflix to watch something with the old plan I had when I used up the entire monthly data cache)
The app is extremely easy and efficient to use
Even when you used up your entire data cache for the month, the reduced speeds still allow me to watch whatever with no hitch. (Couldn't even dream of opening Netflix to watch something with the old plan I had when I used up the entire monthly data cache)
The app is extremely easy and efficient to use
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