Leave a Review T
Useless limited web browser
Let’s be honest, this is not an app, it’s just the limited iOS sandboxed browser embedded in an app. This totally pointless.
Also you talk about Network Pass, I’ve installed the app for that to try it out, and your browser app is asking to download the app to access Network Pass oO? You need more QA, or to revamp your QA process I guess.Show lesso_be_one
Spectacular company/app
Recently went in to my closest store for a very much needed phone upgrade. I thought that an iPhone 14 Pro Max would be out budget/reach for me but, thanks to a recent trade-in offer that was available, I was able to give my old iPhone XS Max for it. I got bill credit for the old device to be used towards my monthly finance payments for the new device. Their in store customer service is beyond compare, as are their store reps. Needless to say, I left with way more than what I thought I could get before going in. I've been using this phone network for the past 4 years now and have 0 regrets about having switched over from AT&T. I get a TON of data for just $15 more than what I used to pay with AT&T, even with their basic Magenta plan. Even when you used up your entire data cache for the month, the reduced speeds still allow me to watch whatever with no hitch. (Couldn't even dream of opening Netflix to watch something with the old plan I had when I used up the entire monthly data cache)
The app is extremely easy and efficient to use if you want to make a payment through there. You can even download PDF copies of your bills to your computer/device if need be. And best of all, they won't ding your credit AT ALL. Definitely recommend T-Mobile to anyone I can.Show lessG. Tomas
The best Service around
Live chat wasn't at all helpful. None the questions that I asked could be answered and the same prompt message would keep appearing. Additionally the speed at which replies would come through would range anywhere between 1min to almost an hour. Although T-mobile is great and I love the service, customer service in terms of online help is definitely lacking I wouldn't recommend anybody using that method. Instead I'd tell them to call the store directly for help. Other than that I've been a proud member of T-mobile for about 6/7 years. It's the best phone service I have ever had. It's not too cheap nor too expensive. It definitely gives premium vibes. Better than Verizon, AT&T and any other main phone service. All of my friends have T mobile and I always have service except for when I hit dead zones. Areas without any cell towers. Other than that. I'll be a T-mobile member until the day I die. Maybe send me a new I phone 14 pro to review on my Instagram For anybody thinking about making a switch. I have a huge following and I know I can get way more people to switch from other companies over to yoursShow lessazarias Rivera
Incompetent and negligent
I don’t usually have issues with my account because I always just pay my bill but T-Mobile has dropped the ball after requesting a service. I called to transfer my line to another account and for the account to assume my bill, which was supposed to be have been completed on February 2, 2023 after a 4 hour long conversation with reps from Regular Account and the business side. On February 28, I received messages stating that my account is past due and I must make a payment to avoid interruption after I made a payment on Feb. 2nd. I was confused and flabbergasted.
Basically, the Feb. 2 (4 hour call) that was supposed to have transferred my line, did not complete anything. They released the line but not the bill, which is not I clearly asked for. They do not have any record of what I wanted. They wanted me to complete the whole process again on March 3, 2023. T-Mobile is incompetent and negligent. You must keep records of what the clients wants and write a memorandum. I don’t know why the process was not completed as it was no fault on my end. For a company like T-mobile, they must do what they are paid to do. If the process is not completed, I will have to report it.
Thank youShow lessLoundy D.
Great Service Archaic App
I recently switch to T-Mobile, and overall satisfied with Service, Plan, Benefits, but really surprised with how much money T-Mobile spend on Marketing, sometime wasting as they keep targeting me over and over even though I am T-Mobile customer, I strongly suggest T-Mobile management to deeply look into their marketing strategy and technology and digital customer experience. The app is so outdated, buggy, unfriendliest from customer experience stand point, they could probably switch some of the $$ from marketing to innovation and digital experience, i am giving 1 start just due to bad digital experience. Customer service is good, but log wait again due to digital experience is not great, they need to redo their app, make it all native, rethink the UI/UX, I would even suggest to go FinTech and build an app in parallel, and slowly build it up and demise this hybrid crappy app. Yes people want better network, connectivity & customer service but who wants to not able to self service or wait hours on phone to get connected to person. I urge T-Mobile to really think through their digital strategy, it crashes, freezes, lot of opportunities to fix things…Show lessAmBhu
So Incredibly Slow
I really don’t understand why others have rated this app so highly. I suspect that many reviewers are confusing rating their T-Mobile service with rating the performance of this app. The cell phone service definitely is very good. I would say that it is as good or better than what I had with Verizon, but for significantly less cost.
But we’re supposed to be talking about this app and that, I have to say, is horrible. Most of the time it is glacially slow when it comes to loading any item from the menu. I know that the problem isn’t my new iPhone. I’m pretty sure it can crush any numbers this app has to throw at it. I know it’s not my data rate because that has been great whether in cellular or Wi-Fi data. I suppose it could be that all of my T-Mobile account data is being handled on a backbone of networked Commodore 64’s, but that seems pretty unlikely. So I guess that leaves us with an app that was developed on the cheapest of budgets.
Whatever the cause, Commodore or self destructive stinginess, this is a horrible slow app that in no way deserves the high ratings given to it by others.Show lessA4Cabrio
Liar
More than a year ago, I wanted to add 2 more lines to my account and I gave them a call if they had any promotions going on. I and my friend who wanted to join with my account talked with them on speaker. She said that they had promotion that I could get 2 new iPhone SE just for 2$ each month for 2 years. My friend who sat next to me the whole time said okay let them add 2 more lines to my account. A month passed, they charged me for 16$ instead of 2$. my friend and me just let it go and pay 16$ each month for them. And recently the same friend wanted to cancel one line and just pay off that phone. I called to their customer service and asked them how much I had to pay off the phone. She said I only needed to pay 8$ for last month and the following month. But the following month which is this month I got charged 16$. T mobile is such a liar. Those money is nothing to me but I’m sure they do this to other customers too and I’m not just letting it go. I will share this everywhere and I will write the complaint to their company too. Lastly, I with other 6 lines from T mobile will switch to other carrier. And I will try to convince other people stay away from T mobile too.Show lessAdore pektou
Past ISO
Requires ISO 14.0 to update it my IPAD isn’t ISO 14.0. Stupidjohnn4eyes
App won’t pickup geo location
The geo location for the address auto complete my address, but when I submit a request it says it invalid, even when typing manuallyguyl3
Phenomenal Company / App
This is my first time using T-Mobile - I’ve had AT&T for years, and the reason I switched over was because I was able to get an IPhone 14 Pro Max financed through them, and right off the bat it was a great experience - just had to make a down payment and they split up the remaining balance between 24 months, no interest, no ding to my credit which is amazing - I started off with the regular Magenta (which was great in and of itself) but switched over to the Magenta Max after a month because of all the extra benefits / features you get , including Netflix SD for free every month AND Paramount + free for a whole year, and wow! The value is amazing, I just can’t believe how much you get with your plan. Totally worth it, and the fact that tax & everything is included in the monthly price is awesome as well-
As far as the service goes, it’s also been just as phenomenal - the 5G is super fast and even though I don’t live in a huge city I get amazing coverage, haven’t had a single issue yet in that regard, and it’s been consistent the whole way through. The app is also super easy to use, transparent, and I love that you can download pdf copies off your bills to your phone. Only been a few months but already I’m giving them a 10/10, well done!Show lessRandom3525
