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Got lied to
This isn’t about the app. I was told I could add a line for free for as long as I was a TMobile customer. I added the line and my bill went up $30 dollars. I brought this to their attention and they fixed it then it kept happening every month. They fixed it as I complained but finally this month they said they could no longer fix it because I wasn’t eligible for the free line in the first place. I told them that the representative assured me time and time again it was free, they said I should of known better because of the documents for the promotion they sent me showed I didn’t meet the requirements for it. I’m just saying in the eyes of T-Mobile I don’t know why I qualify for and what I don’t. When I ask the customer service representative if they are sure and they reassure time and time again that it will be free, it should be free. So after 3 months of arguing I had to cancel the line or pay for it. Again this was all my fault, that’s what they told me over and over. No responsibility taken for the lies the representative told me. Will be looking to switch soon.Show lessImthelead
Doesn’t support business accounts.
T-Mobile is by far the worst provider for business customers who prefer to perform their transactions online. The app does NOT support business accounts, nor is there a dedicated app for this type of account. Logging into the website from a mobile device is an absolute joke. Zero functionality. Any changes, device upgrades, purchases must be done in store or on the phone. In this day and age? Unacceptable. Literally every other provider is better in this regard. Similarly, if you think you can just hop on a desktop to upgrade, make a change to service, or any other basic function… think again.
I had to go into a brick and mortar store today to do something as simple as purchasing a new phone on an existing T-Mobile business line. And in the midst of the transaction, the ENTIRE NETWORK went down, and every customer in the store left after it became clear the network wasn’t going to be restored any time soon. So after going to another location later in the day, I finally got the phone I needed. Nearly 3 HOURS of my day was wasted doing something that should’ve been able to be completed online in a few minutes.
So yeah… get your crap together T-Mobile, and get with the times. Give business customers a dedicated app, or at the very least allow us to access our accounts through the existing app. Nobody has time for this nonsense.Show lessjessi727
Worst app and website.
Their website and app have been horrible for years. Can’t do anything besides pay a bill. Try to add a new line through the app and website, NOPE. Try to change your plan through the app or website NOPE. Try to check your order status NOPE. Forces you to call customer care to do things you should be able to do on the app or website. They literally advertise that you can save money by doing things online. But guess what? You CAN’T. Now they charge for helping you stabling a new line over the phone because they say you can do it for free online. That would be great if their website or app worked. It is almost like a scam at this point. Not sure how a company that says they are so customer focused can have such a poorly executed website or app. Like who is even designing this stuff? Your graphics are so overloaded that they cause the app and website to freeze and crash.
I am switching companies after 16 years of being with T-Mobile. It’s 2022 your website and app have always sucked and now I am being charged for my inability to use them, cool.
All they want to do as a remedy is give me a bill credit. Not helpful. All the customer service reps I have spoken with say they know the app and website don’t work as they should but there’s nothing they can do about it.Show lessmrose521
App - Broken
Pay your coders and get someone to fix this app instead of giving a link to redirect to your websites. Some of these reviews saying to fix it are from 2 years ago. Enough said.NormanPepe
Invaluable for rural customers
I wish all carriers would do this! Getting to test a network before switching is the right thing for carriers to do. I highly recommend this before switching.
Unfortunately for me, this app revealed GLARING differences between T-Mobile’s published coverages and actual coverage in the rural area of north central Massachusetts where I live. Their map shows good 5G coverage, which is not even close to reality. The map shows my home has 5G. Nope. 4Mbps LTE. Very little 5G on rural routes around Winchendon, Gardner, Rindge NH, Ashby, Baldwinville with multiple dead zones… coverage doesn’t improve until you get 45 minutes south or east… despite the official coverage map being almost solid pink.
There is absolutely no way I could switch to T-mobile under these conditions… quite honestly, I’m not even sure how they can legally claim coverages are this far from accurate… seems like false advertising. But hey… this is exactly why ALL carriers should provide apps like this. Kudos to T-Mobile for that, anyway.Show lessBowlerCluke
Garbage!
“We’re not ready for you please use web version”Lev Sokolov
Customer of more than 20 years fed up
I have had my account for over 20 years and I’ve never had an issue. 5 months ago I bought my daughter a watch I still haven’t been able to access bc they never fixed whatever issue they had with me being able to access the app. I recently was told I was getting a BOGO and my bill would only increase by 20 dollars when I went in to upgrade my phone. It went up OVER 100 DOLLARS. I called and they told me on my next bill they would make changes to drop it down closer to what I was promised. I just got my bill and it’s 30 MORE. I was on with them for a full day with no resolution and the promise, like my last call, that next month it would drop. I told them I wanted to cancel it all and they won’t let me return my phone bc you can only return phones 20 days after getting them which was before I got my bill. I hate them. I plan to sell all my devices and to never return. Awful service where they lie to you and fix nothing. Do not move to T-Mobile if you have any other choice.Show lessKatia CL
Not working
I can’t even sign on. after entering sign on details the screen keeps refreshing a blank white screen. Please fix this!I-lovemyfreakingcoffee
Register Error
I’ve been with T-Mobile for a couple of months & I must say even though the customer service is pretty okay the developing of the T-Mobile app is disappointing. One reason being is that, after creating a ID loggin & exiting out of the app, you attempt to log back in from the welcome screen “Hi, John Doe” I check mark save password and enter password, you get a error of “you have not yet registered for T-Mobile ID” even after the fact of me being able to gain access through the website into my account!!! Now if I click on the “Not Me”? At the bottom of the app, it redirects to the Welcome page where you enter your credentials and from there you can gain access to your account! It’s a huge pain given you always have to reenter your information! Even inside of the app you navigate to your profile and to settings & then to “Touch ID”, it doesn’t allow me to cycle it on! There’s some huge flaws in the T-Mobile app, like seriously more money needs to be poured into redeveloping this app especially for a company who’s expanding its network!!! Everything needs to flow through & throughShow lessDabossheiz
In regards to the dark web review person.
I’m sorry but that review kinda sounds like fake publicity. I’ve been with T-Mobile for years and one of the reasons I am with them is at the time they were the only company that could give me a exact amount my bill would be every month when nobody else could including sprint. I’ve rarely had connection problems hindering my service. Who knows there’s a lot of outside factors that could of been affecting his service. Maybe it was phone, needed updates, reset, or just to old of a phone but those details weren’t shared. Over all the years (6-7) I’ve had NO surprises on my bill and my plan price has been true to what it was when I first joined them. On top of all that they give away so much promotional subscriptions to various streaming networks quite often. In fact I was too earlier to qualify for one promotion give a discount after 8 weeks. I was t sure on my sign up time so I called and that’s when I found out I was two months prior but they went above and beyond and gave me a better deal that was applied instantly! Honestly I didn’t expect anything out of that deal. I don’t see myself leaving T-Mobile anytime in the near future!!Show less¡HAPPY CUSTOMER!
