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Very disappointed
Although I like T Mobile branding and their supposed ethos, and I think they are forward thinking with the eSIM app etc, I am an investor and am very disappointed with their customer support and treatment of me. They advertise “no robots, real people,” but so many times I have been left on a prerecorded loop, is that much better than a robot? This app here has never worked even once for me. I have to get on a desktop to do anything, because the mobile web app isn’t very functional either. The 24/7 chat support doesn’t live up to expectations, Verizon is infinitely better. Finally they advertise that you get a local “team of experts,” committed to serving your needs and that they will “even show you a photo.” Well, after some security concerns in Mt Holly, NC, T-Mobile I did request a photo to put faces to names and they refused. I am pretty sure my SIM card has been compromised by T-Mobile employees themselves. So disappointing because I do like their plan options and they have very good service. It could’ve been a good fit in the long run but they never allowed the relationship to flourish. I strongly advise against using eSIM for T-Mobile. Considering the fact they are owned by a foreign entity, not that I mind Telekom Deutsche having my data anymore than Google or Verizon, but they have different standards and laws and I don’t know to what extent they adhere to oursShow lessthalvfx
Im so glad ti be a customer of t mobile
When i became a customer the level of service and help i get is phenomenal i can walk into any store and get helped over the phone i am satisfied by the level of service I get I had an issue a few months after I joined a Kool spoke to a representative on the phone and within about a day they resolve the issue and I was able to get the magenta military plan for that level of service I am eternally grateful I’m so happy to be a T-Mobile customer that I had an extra cell phone with another company I just went and switched it to my tmobile plan! 👍🏾Now if we can find a way to stop with this automatic force changing of passwords every so often that would be excellent to because once you get a good password let you know when you can remember the last thing you wanna do is change it unless you have to😀Show lessAndre514
Sprint to Tmobile
Disappointment. I went to the T Mobile store to get a new SIM card to move my account from Sprint to T Mobile. I spent a long time at the store with a young man named Andrew. He thought of everything did all the steps for me saw I had insurance coverage through Sprint so he had move move the coverage from the Sprint system to TMobile. The problem is this APP. tells me I am a Sprint customer and keeps switching me to Sprint. So I can not use this App even tho I am their customer. I hate hate hate calling customer service on the phone they disconnect me and do not call me back after I waited35 minutes etc. the stories go on. My issue is when I had Sprint they were no issues. I made no customer service calls. But since Sprint was acquired by TMobile. Lots of customer service calls. Unable to get calls to go through. Dropped calls. People can not hear me. They say I sound like I am talk on a tin can with a piece of string. I do not know how that is possible I am sitting the the same chair in my house not moving. No prior issues. But , since I am on TMobile 5G my service is no longer the service I bragged about. 😪😪Show lessHeyjude521
What is wrong with T-Mobile?
There is nothing on this app that works. When something does appear to work it links you to the web site which states they are ‘updating and optimizing your experience’. Must be an awesome update because they have been working on it for months. Any idea when your app and web site will actually work T-Mobile?Show lessWhere is the WHL App
It does not work at all
One of the worst apps I've ever seen.Shahinpour
T-Mobile Villa Point KY - Tyler
I went into T-Mobile today at Villa Point Owensboro KY .. to setup a new service
Tyler was so friendly and helpful! Help me set up my phone and make sure everything was good to go before I left the store!!
The best service I’ve ever had!!!
Thank you Tylerummerd
Doesn’t work
App doesn’t work. At all. Has never worked.Billibob_90
App is atrocious
Cannot even place a simple order on the app without having to call the main number. Listening for 22 mins of loud speaking person and garbled music I end up reaching a whisperer Lisa in India who overspeaks everything said. Redialed again and waited on hold another 16 mins to get Ariel who gave me the wrong data plan choices and obligated me to call yet again someone else. Super fun to wait on hold another 20 mins and listen to someone gush apologies but still be clueless about the basics of looking up an order. Demanded I provide the order number and wanted me to check my email while on the phone because she didn’t want to waste time looking it up herself!! Because I didn’t place the order on line I was unable to get the free shipping. That was not helpful. App itself is garbage. It repeatedly links to ancient data or completely incorrect data. Looked on app for my order placed today. Clicked for more details and it brought me to an old order from May 14- 3 months ago. Woman said she’d open a ticket and I just laughed. Deleted the app permanently and now will gladly go to ANY other vendor because TMobile doesn’t need my business.Show lessChrista1212
The worst service and worst app
I had the misfortune to work in an area that only was serviced by T-Mobile and Verizon. Verizon is, or at the time, was very pricey and T-Mobile was more affordable. But since then, the prices have gone up. The app is deliberately difficult to comprehend. Obviously they took all the knowledge of manufacturing user friendly sites and purposefully sought the opposite at every turn. The app hasn’t improved in over 6 years. At all. Customer service, when you have hours to wait, are very polite. But they know nothing. I always ask, for what I have, and what I need (and I am patiently clear with them regarding my exact needs because they are so polite) am I getting the best price from T-Mobile. They are honest and always say they really don’t know. I’m no fan of any major cellular service. And don’t get me started on how idiotic T-Mobile Tuesdays are. I’m not a teenager so I dont have the time to save a few cents on something I never need in 48 hours or less. But I do need cellular service for an iPad Pro and maybe my Apple Watch. I’d kill digits since I need my phone nearby for the better watch apps anyway. But no one at T-Mobile knows. Anything. Again, kudos for polite staffers, but I was born already too mature for your useless app.Show lessavphd
T-mobile doesn’t take care of the customers
I made the mistake of switching to t-mobile about 2 months ago and completely regret it on of the worst mistakes I have made I checked with them first on service coverage and they said they have excellent coverage in the area’s where I live and travel . I checked their maps and yes it even says they have 5g coverage where I live I would only be using 4g due to IPhones limit but still they make a commitment just like the customers do! I get home and I have 1 bar of service in my house and outside some areas of town If I am really lucky I might get 2 after numerous calls they send a In home signal booster only to find out it will not port with my Internet router provided by Xfinity so T-Mobile says it’s the ISP fault. Eventually I find out that they have 1 tower in the entire city. And it’s not close enough to be providing any service whatsoever. Now when I tried to call technical support I get a recording that says that they are having technical difficulties please hang up and try calling later. NO KIDDING TECHNICAL DIFFICULTIES THE ENTIRE COMPANY HAS DIFFICULTIES AND SEEMS DISHONEST FROM THE START.Show lesstmobile dishonest frm start
