T-mobile doesn’t take care of the customers
I made the mistake of switching to t-mobile about 2 months ago and completely regret it on of the worst mistakes I have made I checked with them first on service coverage and they said they have excellent coverage in the area’s where I live and travel . I checked their maps and yes it even says they have 5g coverage where I live I would only be using 4g due to IPhones limit but still they make a commitment just like the customers do! I get home and I have 1 bar of service in my house and outside some areas of town If I am really lucky I might get 2 after numerous calls they send a In home signal booster only to find out it will not port with my Internet router provided by Xfinity so T-Mobile says it’s the ISP fault. Eventually I find out that they have 1 tower in the entire city. And it’s not close enough to be providing any service whatsoever. Now when I tried to call technical support I get a recording that says that they are having technical difficulties please hang up and try calling later. NO KIDDING TECHNICAL DIFFICULTIES THE ENTIRE COMPANY HAS DIFFICULTIES AND SEEMS DISHONEST FROM THE START.
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Incredible Service!!! Recommend to Everyone!
We have been with T-Mobile for a few years now and have nothing but absolutely amazing things to say. Actually, come to think of it, we’ve never even had something bad to say... ever! We have traveled across the U.S. and there are very few places (for example, rural Wyoming) that we had minimal or no service. The customer service reps are always super respectful and accommodating! T-Mobile truly goes above and beyond for their customers. Transparency with prices is key and T-Mobile hits the nail on the head! And it doesn’t hurt that just for being a customer, (no additional fees), Netflix is FREE and there’s an awesome T-Mobile Tuesday’s app that gives away freebies and offers discounts for various places (like FREE Dunkin Donuts coffee, to discounted movie tickets, FREE whoppers, FREE weekly tacos from Taco Bell and more)! We always make sure to recommend T-Mobile to all of our friends and family!!
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Version 4.9.35 is horrible!
I just changed my account from prepaid to a post paid account with the same cell phone number. It won’t let me log in with the same password. So, I created a new account but, it still asking me to use the old security questions from the previous prepaid service continue the login. I enter the correct response to the old security questions and it doesn’t let me login at all. My husband tried to login with his account via the website and the app and it just doesn’t work. It doesn’t make sense! Something is screwed up with the website and the app. Now I can’t look at my service nor pay my bill via the web. Luckily, I had set up my new account for autopay.
What is wrong with the user interface with both the website and the app???? Horrible and very disappointing. I would give this app at the moment no star.
What is wrong with the user interface with both the website and the app???? Horrible and very disappointing. I would give this app at the moment no star.
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Service is friendly enough
But market leads the the way providing nothing really real in real time I get very poor signal we’re I live there upgrading for marketing,, odd that I down loaded a measuring signal reception to see what service provides the best signal in my area and t mobile was rated the best, I have disconnected service at times rarely get the internet on my phone , there signal booster works some what, guess will check into getting a outdoor antenna signal booster, but need to do more research or eventually maybe go to a different carrier, research the price, et. I use to have cricket service never had difficulty, but wanted more down load speed and the accessory app said t mobile was better so who or what can I believe, customer service is friendly but I got miss leading information which put me into a bind and still not resolved since of October of last year and it is ongoing I say where is my new signal booster as I was to get it in December, but as said I assume I could get a yagi outdoor signal booster probably be better then the t mobile signal booster how do I find out, then it reference to getting a free one or paying for one,,,WOW... so I got various miss leading information then how do I qualify the truth
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T-Mobile Is the BEST for International Travel
My wife and I travel internationally 2 to 4 times a year. Haven’t had a problem using text and data at no-charge. The texting mainly helps us keep in touch with each other while we’re traveling, but we also use it to keep in touch with friends and family while away. The data is limited and downloads are slow, but it works well enough for google maps other small downloads. We use wifi in the room to stream video, flight check-ins and heavier research on destinations. We also use Wifi Calling to phone home and other people in the US. We do all of this for no extra charges to our existing plan.
In the past, we had Verizon and would have to pay an extra $10 per day for a travel pass for each line. It was a hassle to try coordinate the least amount of days for the charge and we still had a big bill when we got home.
In the past, we had Verizon and would have to pay an extra $10 per day for a travel pass for each line. It was a hassle to try coordinate the least amount of days for the charge and we still had a big bill when we got home.
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Improved version better than before
It has improved much better than the previous version that they actually rewrote the app instead of a patchy web-converted version. It also integrated well with iMessage for Chat instead of using the browser chat. It makes the user experience much better. The customer representatives are much better than most other companies in answering the questions with the right answer. They really treat the loyal customers well by offering deals for added features in the plan. It’s a good company to stay with. I think the web team should work on improving the self-help FAQ to provide a link to solve the problem in addition to the answer explain the question, it should provide a link for the next step to solve the problem, such as when the data rate has been exceeded, it would help to provide an option to the link to change plans to increase the data rate.
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Great New Phone Upgrade
Marty at the York Commons location was very nice, professional & helpful when I came to TMobile on 9/28 to upgrade my 7plus to a XS Max. I was walking in & he smiled and greeted me. I told him I was interested in upgrading to the XS Max because I really didn’t like how the new 11 Pro looked. He didn’t try to convince me to buy the 11 like some phone companies try to do when a newer version of a phone comes out.. I had a lot of questions and he answered all of them & even showed me the cool new features on the new phone that I was upgrading too. The store closed at 8 & I was there a little after 8 but he never complained about staying after to help me set up my new phone. Long story short, I left the store very happy with the customer service that was provided & even was given one of his business cards. I will definitely be back to this location. Also, the other 2 employees that were there that night were nice as well.
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Don’t get into a bind with your bill
We all know things happen beyond your control, I have been with T mobile for Almost 5 years, I had a situation where my Mom died and she let her insurance lapse,so I took my bill money and bury my Mom, than on top of that someone hack my cking account and I had to shut down my bank account after 21 years of the same account, I called them and told them what happen and could I get a week to pay the bill in full was told they could give me 48 hours after the due date, I give them 400 a month for services and just recently has been going thru, never been late until the last 3 months and this the thanks I get for 5 years of services now was told they will be shutting off my service after 48 hours of the due date, so now I will be taking my business somewhere else, talking about kicking you when you already down, I bet no one will see this review, and I have never written a review but this one I had too, my heart is really heavy, thanks T mobile, never had my service cut off in my whole life, but always a first, just like my bank account situation
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App is Excellent - Misleading or Fraudulent International Add-Ons
This app provides excellent information and control over service features, as well as a well designed live chat. Their chat group is real support, capable of making changes on your account. Well done. Coverage and speed is excellent and keeps improving.
T-Mobile formerly provided excellent international data at fair prices. However they’ve started to enforce hidden limits that make roaming difficult, and they sell upgrades that don’t deliver what’s promised or reasonable. For example, I recently paid $50 for a 15GB international data pass. I used about 6GB of it. When I returned home, I was threatened with service termination because my international usage exceeded my domestic usage. I use mainly WiFi in the US so have very low domestic usage. It seems fraudulent to sell 15GB of data, rigged so that if you actually use that data, your service can be terminated. Other than that, it’s a great company. ;)
T-Mobile formerly provided excellent international data at fair prices. However they’ve started to enforce hidden limits that make roaming difficult, and they sell upgrades that don’t deliver what’s promised or reasonable. For example, I recently paid $50 for a 15GB international data pass. I used about 6GB of it. When I returned home, I was threatened with service termination because my international usage exceeded my domestic usage. I use mainly WiFi in the US so have very low domestic usage. It seems fraudulent to sell 15GB of data, rigged so that if you actually use that data, your service can be terminated. Other than that, it’s a great company. ;)
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Worst customer service I’ve ever experienced
I am currently in the process of switching from Sprint to T-Mobile I received an email that my account with t-mobile has been activated but when I tried to type in my email it would not let me log in. I ordered my new phone a couple days ago and should get it in the mail sometime this week I called their customer service line to try to have them help me figure out if my account is activated and what my log in is but they kept asking me the same question (if I have the phone or phone number associated to the account) and I kept repeating myself over and over until I just got so fed up I hung up and basically just said forget it. Then I go on their website to see if I can talk to someone through their online chat option and he was giving me problems and made it seem like he wasn’t even reading what I typed and I had to keep repeating myself over and over again until I finally just gave up again. I thought Sprints customer service is bad T-Mobile is NOT any better T-Mobile is the worst customer service I’ve ever experienced in my life
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