Leave a Review HSBC for EG, PH, SL
Looks good, not terribly useful
Unable to add new payees. Compared to ANZ online banking this app is lacking to say the least. More info than services.AnnieM9305
Worst banking app I’ve ever used
This is the first time I’ve ever written a review but felt I needed to write this one... I wish I had seen all these bad reviews before changing banks because this app makes my banking experience with HSBC awful.
I have used banking apps with two other banks and they were really easy to use. The HSBC app is slow, you cannot add new payees and there are no transaction details so everything just shows as ‘transfer’ unless you click on a drop-down arrow. It basically looks like a web browser so being the size of your mobile screen it is hard to read and navigate.
Get your act together HSBC!!Show lessQuackersq
Literally worst app EVeR
Wow. My experience with this bank has been horrible. People giving wrong guidance long wait times to speak to people managers promising to return a call and not doing it. But I thought once I was set up I could just be pretty self sufficient. Then I downloaded this app. I could not figure out how to pay my new card from it. Guess what, you can’t!! Then I went on a desktop to see if I could pay from there. Couldn’t figure it out! It’s actually hidden in a link that takes you to an external location. The app is so clunky hard to use horrible interface. Makes me think the bank is a huge joke. Already considering cancelling my card.Show lessCmaritinicocktail
Average
This does the basic things but that’s it. Takes ages to log in, can’t look at statements beyond a month, can’t set up or amend payees without having to log into the main site... oh come on, wake up! Major upgrade and overhaul needed!! You’ve closed local branches left & right, making it a real b*** ache to get to an actual one if required, and other banks are light years ahead with their app functionality!
I’ve been a customer of HSBC since it was still Midland Bank with the griffin above the door, & I’m still trying to work out why I’m still with you. It certainly isn’t the app! Just can’t be bothered with the hassle I guess. But this is a warning: don’t be complacent!!Show lessAnnoyed Dan
Poor card, poor service
I was pre-qualified for the credit card. I applied online and made few purchases, and then, suddenly, I cannot use the card. I made calls, shock kept me on hold for more than one and half hours, the representative told me to send in the material which can verify my address. I did. Then, another call on hold for more than hour, asked me questions and verified the transactions and I was told the block has been removed and then, I still cannot use the card. Another call, long hold, told me to wait for another 24 hours. Another call, long hold and I was told that my card was closed for some reason! What the hell! This is the worst credit card and experience I’ve ever got! Wasting my time! During this time, no one call me! I used the live chat and made four calls! Shoooot! You deserve zero star!Show lessYanxingXiao
Very cumbersome and frustrating
My family and I have banked with this bank for over 25 years now. The service has been acceptable but this app is extremely cumbersome to use. Constant lagging and distracting refreshes when you scroll up and down to see your transaction ledgers. I have two other banking mobile apps and they are leap years ahead in terms of functionality and convenience. Also, this "update" doesn't even include Face ID. Every other financial app has it (Coinbase, Mint, Chase, etc). Actually, the programmers of the bank should try out the above mentioned platforms to see what it means to provide convenient and usable solutions for their clients. As of now, it almost seems as if the intention is to disuade clients from relying on the mobile app. As a workaround, I have gotten used to loading up Mint in 3-4 seconds to check my HSBC account.Show lessDenigrad
Love the card. Canceling due to the App
I have the cash rewards card from HSBC. I really liked the 1.5% back on everything and 10% bonus on the cash back offer. It took me over a month to receive the card...then you can’t just sign up on the app. You wait for your Pin to arrive in the mail. Then, don’t even try to set this up on your phone. You can’t. Literally. You get stuck at the security questions lol. Ok so I literally had to call customer service to find out how to pay my bill from the desktop website! There is not a”pay bill” option! Crazy. It’s under “view details” and that takes you to another website. All this to say... great cards but the app is... man... this app is really bad lol. Website is really bad as well. Went with Discover IT cash back. Love it. Top notch.Show lessjoe.helms411
International transfer do not work
Be aware that if you make a money transfer between some of your accounts in 2 different countries, it looks like it works (going through the whole process and giving you a confirmation screen) but it actually doesn’t: no transfer is actually happening. I called customer support several week ago and they said “Oh yes, we know, it is a temporary problem”. I also bank-mailed HSBC but it’s been several weeks and it is still not working. Do not use this App for transactions, use the desktop website.Show lessFlyingFX
Awful app
If I could give zero stars I would. I want to have easy access to my banking info. I downloaded the app and like a lot of things with HSBC it’s difficult to use. Actually it’s not usable. Like some of the other reviews stated I am not able to choose a security question/ complete registration. The whole point of the app is to hopefully eliminate having to call their unbelievably difficult customer service. My 12 year old has an account with chase and checks his account on his phone 30x a day because he can. I can’t even complete registration on my HSBC app. Like all things HSBC it’s unbelievably frustrating.Show lesshk dskgjz fj
Terrible Sandwich
If this app was a sandwich, it would be an “air” sandwich. From a distance, you see the bread, you’re excited about the first bite because the other food has been pretty awful too. So you take the bite only to find out that there’s nothing inside but air.
The bread then dissolves away in your hands, clearly designed only to entice, not to feed. You quickly become aware that you’re trapped, starving, in an underground tunnel network where every route leads absolutely nowhere.
Somewhere in the distance you hear a terrible recording of some classical piano and it reminds you to use your smartphone for something actually useful, so you call for help. The terribly recorded classical piano has somehow got inside your phone now and a voice keeps telling you that you’re a valued customer. You think of the billions of pounds this company has and the fact that they could hire a few extra call centre staff if they really valued you, but you sweep that thought aside when the excitement of hearing a human voice overcomes you.
The human says that they’re aware of the issues and are working on them. You explain you’re stuck in underground tunnels with no food or water and they ask if they can help you with anything else today.
Written circa 1796Show lessJRJ_JRJ
