Lisa at Shops Way IHOP - Northborough MA
Best waitress ever - cheerful even late at night. Lisa is a treasure - and IHOP struck gold when they recruited this gal. You just can’t teach hospitality - it’s a trait your born with. She has it. Still, I’d like to see her training all the waitstaff in the region! Fresh coffee and hot cakes - steaming omelets and hashbrowns - all in an immaculate restaurant. Last but not least, she said: “I have an amazing General Manager!”....how many servers praise their boss to the guests. I’m amazed. I’m giving six stars!
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ApplePay and Custom Tip Amounts
Both of these need to happen. The weather outside is meh. I’d like to tip the delivery person more than 20% but the app doesn’t allow that.
And ApplePay should have been implemented long ago. I’m usually ordering delivery before the rooster is up and I don’t want to have to crawl around the bedroom and wake people up to find my wallet. When all I really should have to do is double tap the button and ApplePay. Implement these changes and the app is back up to fully functional 5 stars.
And ApplePay should have been implemented long ago. I’m usually ordering delivery before the rooster is up and I don’t want to have to crawl around the bedroom and wake people up to find my wallet. When all I really should have to do is double tap the button and ApplePay. Implement these changes and the app is back up to fully functional 5 stars.
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No Grits on the menu
The only issue I have is that they have grits but not on the app menu so I have to call the location and ask to add grits to my order the store manager said that I need to complain so here’s my complaint. Not all management will accommodate unless specified also there isn’t a note box so send notes of that kind of communication either. However despite my complaint Raytown IHOP on 350Hwy is the best they are patient with customers and the food is always hot and delicious keep up the amazing work and thanks for all you do in during this crazy Pandemic it’s greatly appreciated!!
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No where to pay gave up delete
Choosing from the menu whether online or using this app hasn’t been a problem It’s when it comes time to pay for my order that has left me baffled. There’s no way to pay other than ordering a gift card. I know someone else with this app and they are not having this problem, because their app shows where to add your payment. Unfortunately after hours of me trying to find this option beyond ordering a gift card I just gave up and deleted the app altogether. It should not become a struggle to pay for anything.
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Needs improvement
Seems like anytime I use this app, the order is messed up. Today I selected 6:30 pm as my pick up time. There were problems with my payment card. The card info didn’t attach to the order so it had to put input again. By the time that was done I got a pick up time error. Insufficient time. So then I changed it to ASAP. Keep in mind I selected 6:30, but ASAP gave me 6:31 😂. Went and picked up the order. My fault I didn’t double check the contents. We ordered 2 optional side salads. Those were not there. But the dressing was. So I compared the email receipt agains to stores ticket and the salads are not on the ticket, but they are on the email. Somewhere the system dropped that out. Done. No more. I’ll pick another restaurant
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Almost there
A lot of things are great with this app, but two things would really make it better.
1) Some options aren’t available as selections for specific meals (e.g. sometimes seasonal pancakes don’t show up as pancake options with an omelet), and a few extra customization options would be nice (e.g. well done bacon)
2) Enhanced, modern payment options should be implemented. When adding payment information, the card number and expiration date fields don’t identify themselves as payment fields, so it doesn’t trigger the OS to suggest autocompletion of saved payment information. Also, Apple Pay, Google Pay, etc. should be auto-includes for all apps accepting payments at this point.
1) Some options aren’t available as selections for specific meals (e.g. sometimes seasonal pancakes don’t show up as pancake options with an omelet), and a few extra customization options would be nice (e.g. well done bacon)
2) Enhanced, modern payment options should be implemented. When adding payment information, the card number and expiration date fields don’t identify themselves as payment fields, so it doesn’t trigger the OS to suggest autocompletion of saved payment information. Also, Apple Pay, Google Pay, etc. should be auto-includes for all apps accepting payments at this point.
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Items that have options are hard to order
Anything that has “options” are hard to order. I just wanted pain scrambled eggs but when I clicked scrambled eggs as my choice of eggs it too me to the option screen to give me the option to add cheese. I didn’t want cheese but couldn’t figure out how to order without cheese. The same thing happened when I ordered a drink. It forced me to the “options” so I had to order with no ice. I also didn’t see anywhere to add notes for special instructions. I wanted to say no butter for my waffles but wasn’t able to.
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Needs improvement
The app is good ordering platform to have especially during the pandemic. However it lacks certain things that would allow it to cater to consumers needs in a more effective manner. Certain items allow for customization because there are so many particular options but some things lack this option and you cannot write a note if you want any sort of specialization on the particular item. For example an individual can ask for extra crispy bacon or an extra egg while dining in but they cannot do that on the app because there is no option to specialize.
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Cannot place orders for future
Most restaurant apps nowadays offer mobile ordering. This does as well, but unless I am doing something wrong, I am not able to place an order for pickup tomorrow. My wife is meeting a friend at 9am tomorrow morning, and I am dropping her off. I figured I’d grab some food while I am there on my way to work. I wanted to order my food now and have a pickup time of 9am, so I don’t have to worry about making an order in the morning when I am focusing all my time to getting ready for work. Unfortunately, if you place an order, the restaurant has to be OPEN at the time of placement, or else it just lists the location is closed. If you do place an order during open hours, it has to be set for an ASAP pickup time. Easy fix, surprised no one thought of this
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Good but needs improvement
I like that I can order online and it gives you all of the ordering options that the wait staff has so you can customize your food to your liking just like in the restaurant. However, you have to use the search option far more than I would like to find you food. The biggest gripe I have is with delivery, it searches your address which I can understand many delivery option apps do this but there is no space to put your apartment number not even a section for special instructions which is where I put the apartment number in other apps.
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