Needs A Little Extra
The app functions well, it’s responsive and never crashed on me. The issue is the lack of ability to customize. For instance I wanted the strawberries on my pancakes but not bananas. The only customization was to add them both.
The issue of not being able to pay by card is the worst problem for me personally. You can do gift card but not bank. I don’t like that for curbside pickup because then my card is in the hands of a stranger while being out of my sight.. for that reason I scraped my order and wrote this review.
The issue of not being able to pay by card is the worst problem for me personally. You can do gift card but not bank. I don’t like that for curbside pickup because then my card is in the hands of a stranger while being out of my sight.. for that reason I scraped my order and wrote this review.
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Overall IHOP online experience
First to start off, the fact that I have to use my credit card to buy a gift card to buy food is redundant and stupid. To me it’s seems like y’all just wanna scrounge up every prentice you can get.
2) The mobile website is messed up. I couldn’t even add a gift card as the payment method when I tried to order online.
3) I spent an hour trying to order food. I specifically wanted sausage in my omelette but for some reason, no food delivery apps have that option. Trying to navigate the mobile website was annoying. It kept giving me errors for blank information and I had to constantly refresh it.
2) The mobile website is messed up. I couldn’t even add a gift card as the payment method when I tried to order online.
3) I spent an hour trying to order food. I specifically wanted sausage in my omelette but for some reason, no food delivery apps have that option. Trying to navigate the mobile website was annoying. It kept giving me errors for blank information and I had to constantly refresh it.
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Not bad for first time.
Worked pretty well first time out. Would be better if used Apple Pay or Wallet for credit card instead of inputting Card info, I prefer Apple’s security to any other company. Was able to easily add and edit orders to each person’s requirements. Would be nice to have an overall comment area for any special instructions though. Wasn’t able to add a tip to the total, need to have that option unless I missed it.
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The worst!
This app is the the worst! You cannot ask for anything “special” on your food items. So you are stuck with whatever the developer decided was the necessary items for a hamburger etc.
If I go into an app an click “recent order” then order everything exactly as I did previously then I feel the it should be exactly the same. The default is for the customer to pickup the order. So if you want it delivered then you always have to change it to delivery. This is ridiculous. Of course nobody from my Ihop answers the phone.
Good luck y’all.
If I go into an app an click “recent order” then order everything exactly as I did previously then I feel the it should be exactly the same. The default is for the customer to pickup the order. So if you want it delivered then you always have to change it to delivery. This is ridiculous. Of course nobody from my Ihop answers the phone.
Good luck y’all.
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Restaurant ordering system down
Sometimes I go to order and build out my (family) choices, then only when I get to the very end it says the restaurant (the closest to me) is not accepting online orders.
I tried calling the restaurant to ask about this and they sounded like they had no idea what was going on but said they would "reset" the ordering system. I waited ~5 minutes and still was unable to order, so we all ate frozen waffles at home instead of spending ~$50 for a family breakfast at IHOP.
This obviously shouldn't happen -- presumably IHOP has data and monitoring of its systems and could find some way to alert a store manager when their system is down, or auto-restart the system, or better yet fix them so they don't go down in the first place.
I tried calling the restaurant to ask about this and they sounded like they had no idea what was going on but said they would "reset" the ordering system. I waited ~5 minutes and still was unable to order, so we all ate frozen waffles at home instead of spending ~$50 for a family breakfast at IHOP.
This obviously shouldn't happen -- presumably IHOP has data and monitoring of its systems and could find some way to alert a store manager when their system is down, or auto-restart the system, or better yet fix them so they don't go down in the first place.
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No options to add notes, thus bringing me food I didn’t want after their CS messed up
Being a creature of habit, when my SO suggested getting IHOP I was all in favor (since I already knew what I always got) but this time (my 1 & only time to try your breakfast delivery) I never got my order.
You see I have this problemwith certain textures (ex moistness versus dryness which is like swallowing medicine without a drink), so no matter what I am getting anywhere I ALWAYS have to get (or have) extra sauce/ condiment/ etc. so since they didn’t have a spot for a note on the order I wasn’t able to submit one and so I decided to call the location it said I was ordering from. Also, just in case, I decided to chat with the delivery company (I have screenshots and such showing all the details) to get them to double check...after half an hour of the phone ringing & ringing but never picking up (& yes I did call back) me repeatedly giving the right info over chat & them repeatedly saying I didn’t order through them, they finally found it...right after the driver had picked up the food...VERY CONVENIENT...I even explicitly said if I wasn’t able to get the sauce I didn’t want it, but 5-10 minutes later food shows up exactly as I knew would come dry & inedible. So I wasted all that time, had to work with a company with shady business practices, never got someone on the phone from the location I was ordering from & got inedible food & CHARGED FOR IT.
Never eating here again!!!
You see I have this problemwith certain textures (ex moistness versus dryness which is like swallowing medicine without a drink), so no matter what I am getting anywhere I ALWAYS have to get (or have) extra sauce/ condiment/ etc. so since they didn’t have a spot for a note on the order I wasn’t able to submit one and so I decided to call the location it said I was ordering from. Also, just in case, I decided to chat with the delivery company (I have screenshots and such showing all the details) to get them to double check...after half an hour of the phone ringing & ringing but never picking up (& yes I did call back) me repeatedly giving the right info over chat & them repeatedly saying I didn’t order through them, they finally found it...right after the driver had picked up the food...VERY CONVENIENT...I even explicitly said if I wasn’t able to get the sauce I didn’t want it, but 5-10 minutes later food shows up exactly as I knew would come dry & inedible. So I wasted all that time, had to work with a company with shady business practices, never got someone on the phone from the location I was ordering from & got inedible food & CHARGED FOR IT.
Never eating here again!!!
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Ihope IHOP reads this
The app was super responsive, very easy to navigate. It even accepted the coupon I used for my very first order, I added my payment information and it took it without hiccup’s. I’m so used to apps not working I am immune to the long wait time, calling into the business and having to place my order when human error is just as bad, over all i love IHOP, they put a lot of effort into the meals, the look of the business it doesn’t surprise me they got the app looking amazing and easy to use. Thank you to you all, for all your hard work!
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Could be even better
I’m fairly satisfied with this app, however it just doesn’t give any options to modify the methods of payment before the final order screen and even then there’s no way to remove one that has been expired. If that were fixed, like adding it to the profile settings or something like that (like other food ordering apps) then this experience would be much easier and better.
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No iHoppy Hour
This store, in addition to two others in our area, did not honor the iHoppy hour that is to run from 2-10pm for dine-in or take out - according to the website. The manager stated that the iHoppy could only be honored for dine-in although the dining room was closed. What a shame ... iHop has the product and is attracting the customers but the service (or lack thereof, is robbing them of their own bottom line.
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App is trash
It looks nice but has limited functionality. I can go to a physical location and really customize my order. I can’t do that here. That annoys me. I may not want meat as a side but would rather have something else and I cant do that with the app. For some reason you can’t add a debit or credit card for payment. That’s annoying as well because the turn around time for receiving the gift card is horrible. My recommendation is to find out how customers really use the app as well as look at what works with its competitors.
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