Leave a Review IHOP
Not working at all
I don’t know if this app is just new or what because it didn’t work. I tried to see my wallet rewards and it kept saying “data can not be seen” until I closed and reopened the app 5 times and then it worked. Then It would not let me place an order because every time I would try to place the order it would load the page for half a second and then kick me back to the cart no matter how many times I tried restarting the app. Lastly every time I would try to exit from my cart it would just crash the whole app and wipe my order. I went ahead and just used the browser instead which worked perfectly. I really hope the app improves and I would love to use it in the future once it has been fixed!Show lessweed1es
App doesn’t work
For some reason, this app logged me out. When I tried to sign back in, it wouldn’t recognize my password. I attempted to change my password using Forgot Password. He app told me I would be emailed a link to change it. I never got the email. I even checked my junk folder. I attempted this several time with no success. I decided to create a new account. When I attempted to login with the new info, again the app would not recognize the password. I attempted to visit as a guest and couldn’t even access a menu. I deleted and reinstalled the app, but it made no difference, so I tapped on App Support here on the ihop page in the App Store. All it did was bring me to the website and change my default restaurant location. Since the app’s latest update, it’s been useless.Show lessBeatleboy
Pickup Time Is Incorrect
I placed an order 45 minutes in advance and arrived at the scheduled time. The lobby was full of other people who also ordered via the app. We were all told it would be an additional 45 to 60 minutes. It seems like the logic should’ve picked this up instead of sending all of us to the restaurant at the same time, but it didn’t and there was no communication workflow to let us know the orders were delayed. After more than an hour, I couldn’t even cancel the order. I had to dispute the charge of my credit card. Granted, I did all of this as a guest user in the app. I didn’t sign up bc iOS didn’t detect the contact fields at signup and there’s no alternative login option (Facebook, Google, Apple). As a guest user, I should still be able to track my order, though. Instead, I just a received a noreply confirmation with no contact option for a service issue. The app is clearly designed for function over experience.Show lessLABeachGuy
Needs improvement
The IHOP app is a good basic food ordering app but does have a few places where it could be improved. One place is to add in customization options other than the built in options. You could incorporate a note field where you could write in any type of customization, for example if you want real eggs as opposed to powdered eggs you normally have to ask them at IHOP to make that change but there’s no place to do that in the app. So no customization of any options that you would normally be able to make it a store can be done.Show lessPetrodon
Limited customization of Omelette sides
App Functionality is good but in terms of options for the omelettes which I only order every day, there is no option for me to upgrade to a Belgian waffles or French toast for the omelette. Sometimes I would like to upgrade to those and the only options I can choose from are a limited selection of pancakes. This really needs to be fixed.
I’m deducting two stars for my review due to the limited availability of upgradeable sides for the Omelettes. When the functionality is added I will amend my review to 5 stars.Show lessPokerFace1188
Lots of room for improvement
I ordered delivery through the app. First problem is that it says tip $0.00. I looked everywhere to add the tip, but it wouldn’t let me. So I plans the order and hoped I could add afterwards. Nope, not allowed. I called the restaurant to see if they could adjust on their side. They couldn’t. Then there is no way to track the status of the order. I placed the order at 12:07 pm, it is currently 1:25 pm and we still don’t have it. I tried to call and the person who answers was extremely rude. She was bagging it up then. But the original driver was not there to pick it up. I don’t even know how many Driver’s have cancelled. I drive for DoorDash and UberEats and I refuse every order unless there is a tip because $3.00 isn’t worth it all. We have Covid and cannot leave the house. So yeah, all around now I am also extremely frustrated with this whole experience. I won’t be using the IHOP app again, unless I can tip my driver and track my order.Show lesscrspens
Easier checking out as A Guest- Go figure…
I’ve been trying to order breakfast through DoorDash and order was cancelled without explanation other than try a different location?
I remembered about the ihop app but I didn’t remember my password so tried to reset it but didn’t receive a password reset in my email?
This is the 2nd time in 2022 that checking out as a guest was a huge time saver, the only downside is double the cost…I’ll still rate 5 stars on checking out as a guest…Show lessStarfelan1
Easy App ordering Finally!
We had months of trying to order with the app and always getting an error message and not able to place an online order through the app or from the website. We googled the error and found out that everybody else had trouble with online ordering when it came to checking out. Needless to say we just cook breakfast at home every time which I prefer. Today my husband said hey let’s go to IHOP, I didn’t feel like being out amongst others still during this time of Covid so I thought I’d try the app again. Looks like it’s finally been addressed and ordering this morning was a breeze!Show lessrondie36
Needs A Little Extra
The app functions well, it’s responsive and never crashed on me. The issue is the lack of ability to customize. For instance I wanted the strawberries on my pancakes but not bananas. The only customization was to add them both.
The issue of not being able to pay by card is the worst problem for me personally. You can do gift card but not bank. I don’t like that for curbside pickup because then my card is in the hands of a stranger while being out of my sight.. for that reason I scraped my order and wrote this review.Show lessPeppersbuddyATL
Overall IHOP online experience
First to start off, the fact that I have to use my credit card to buy a gift card to buy food is redundant and stupid. To me it’s seems like y’all just wanna scrounge up every prentice you can get.
2) The mobile website is messed up. I couldn’t even add a gift card as the payment method when I tried to order online.
3) I spent an hour trying to order food. I specifically wanted sausage in my omelette but for some reason, no food delivery apps have that option. Trying to navigate the mobile website was annoying. It kept giving me errors for blank information and I had to constantly refresh it.Show lessWillorfear
