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Photos are beautiful and service so prompt
We love Mixtilesstamics
Awful Product :(
I was stoked to get my mixtiles, but upon receiving them today, I’m not happy. I saw the video ad on Instagram where the guy said it was “physics” so I thought they had figured out some super cool way to hang them up without damaging your wall. That’s not the case at all because they’re literally just light weight plastic. I mean you could get the same stuff at the dollar tree and stick a piece of command tape on the back and claim you have mixtiles because that’s pretty much all they are. Not to mention, about 6 of the 11 I got are bent, so I have some frames that are flush to the wall, and some that start out flush and then stick out as you near the bottom of the frame. I was going to say the only good thing about them is that the stickiness holds up, but I just hung them up about 10 minutes ago and literally as I’m typing this message 2 have already fallen off the wall. As if all of that wasn’t bad enough, the quality of my pictures are absolutely horrible!! All my pictures are super grainy looking, and I know it’s not my pictures because I have gotten some of the same exact pictures developed and they don’t look grainy like these do. I’m usually not the one to complain, but after being so excited to get these and spending a good chunk of money on them just for them to arrive like this, I knew I had to say something so others didn’t have to waste their time and money.Show lessBrookeTis.
Developer Response
Oh no, I'm really sorry that we've let you down on this one. We definitely want you to be happy withy our tiles so if you could shoot us an email to fixit@mixtiles.com, I'll be happy to get you a full refund on your order! 💕Quick delivery and responsive support team
I got my order really quick. There were some issue with one of the tile and Mixtiles replaced it with new for free. They have a really responsive team. I wish them all the best. Please keep doing what you are doing!Garima T
First order
Got my first order today and straight away sent off another order they are amazing! The quality and clarity of the photo is incredible can’t wait to fill up my wall thankyoukezzmac
Highly recommend
Love the product! My only issue, very minor, I noticed that when hanging them they seemed to slightly vary in size - only noticeable to the person who hung them. Overall great product!Live.Laugh.Love.123
Amazing!
The ordering process, the app, the speedy delivery, the quality - everything! So impressed!!
Already ordered our second lot, and got 15% off! Amazing!Musiazoe
Not worth the money
I ordered 20 for my living room and they do NOT stick or re-stick. They fall down at random times throughout the day & night. Some of my photos got damaged when they hit the floor. I ended up buying a bunch of Velcro command strips to get them to finally stick to the wall. The quality color of the photo is nice but I wouldn’t rebuy these nor do I recommend them. You could simply buy photo frames at the dollar tree and print out your own photos from CVS. It would save you so much money. I spent close to $300 ordering from these people when I could’ve spent about 50$-60$ doing this all myself. When I emailed them to inform them of my experience i expected them to atleast reimburse me SOME money since their product doesn’t match their description but instead they offered to resend me three photos. I didn’t bother because chances are I’d have to use command strips for those ones too.
I gave them 3 stars only because the color of the photos look good and the frames are light, but the whole stick & re-stick message is not true.Show lessJillisa C
Developer Response
I'm so sorry your tiles aren't holding up, Jillisa. They definitely should stay stuck firmly to the wall and if not, we're super happy to get replacements or a refund to you. We must have misunderstood your email, we can get you replacements for all of the tiles that have fallen if you'd like but it sounds like maybe a refund would be the best bet here. If you send us an email to fixit@mixtiles.com, we'll get that going for you! Sorry again for the troubles!Exceptional customer service and product
Thank you!Jnhuin
Outstanding service - highly recommended!
Firstly I have to say this is one of the best company’s I have ever dealt with in terms of customer service. I love the casual and friendly way they engage on the app and by email. Based on other reviews I’ve read, They seem to do the right thing by the customer every time. I had a slight issue as I inadvertently placed the same order twice. They were so quick to respond to my queries and went out of their way to resolve the problem way beyond my expectations.
The tiles are a great addition to any room, I love my set of 6 which arrived exactly when they said it would.
I’ve seen a few people complain about bad cropping (to which the company have always responded by sending new tiles, no questions). My tip here would be to use the square feature on your phone to ensure you are submitting perfectly square photos, this way it can’t go wrong.
I love the sticky backs which enable you to move them around to find the perfect position without damaging walls. I bought my first tile last year and it’s been on an uneven wall since then, no problems.
One piece of feedback on pricing, I don’t like that you must buy the first 3 tiles at £49. It’s expensive if you only want one or two as gifts. In the past the tiles were just £9 each as I bought one individually as my first order last year.
Otherwise I’d give you 6 stars if I could!Show lessPitsytips
Really pleased with my first order!
**UPDATE** give the recent massive price hike to £49 for the first 3 tiles I have to withdraw my positive review - will be looking for an alternative product going forward. Very disappointing
I am always sceptical of products advertised on Facebook as I have been disappointed before, but after looking at the external reviews I thought I would give Mixtiles a go and I am so glad I did.
Perhaps a little pricey but I think it is worth it. The app is so simple to use, there aren’t a million different options and choices - just select your pictures from your phone, pay and go!
My tip: the pictures are printed 8x8 square so if you want to crop a picture in a specific way, make a copy and crop it square before selecting it in Mixtiles to ensure you get the print you want.
Price includes delivery which took about 10 days which isn’t bad - no option to speed this up so don’t leave it to the last minute if they are for a present!
Great comms throughout the whole process as well so what’s not to like! My recommendation is to give it a go - doesn’t look like there is a minimum order quantity so just try a couple at first if your aren’t sure.Show lesswazvp
Developer Response
I'm sorry about the price hike! If you email fixit@mixtiles.com we'll make this up to you!
