Leave a Review Mixtiles
Brilliant
I ordered these tiles and then there were slight problems with the delivery. The customer service was superb and my tiles were reprinted and sent out again. Now that I have them I am so pleased. They look great, the quality of the printing is really good and they are so easy to put up. Really impressive quality so I am very happy. Despite the problems with the delivery (which was down to the delivery company and not Mixtiles) I am giving them five stars because their customer service was so good and with no fuss they got on and sorted it. Very happy with the product and not only will I be ordering more for me, I will also be getting a set done for the grandparents. That’s their next few presents sorted for a while. Very happy all round.Show lessLydunion
Amazing Quality & Customer Service
Placing your order is as easy and simple as it can get. The quality of the pictures on the tiles are clear and beautiful! The tiles are light weight, almost like a foam texture but much sturdier and won’t leave damage to your wall surface. That being said about these amazing tiles, let me talk about their excellent customer service.
I received an email from a rep asking me for my feedback on the tiles. Just so happens, I was getting ready to contact them because it had been past the 5-6 days of expected delivery. Their way of contact is much like texting but through the app. It’s a really cool method! Their reps were so quick to help me try and locate my package and even offered to resend my tiles if I couldn’t locate them! Luckily, it didn’t have to come to that. Turns out my package had slipped between my porch and planter area. I was relieved to locate and immediately let the reps who were assisting me know they were found. Nothing like great quality and excellent customer service. I’ll be ordering more in the near future :)Show lessLiveLoveFashion416
Developer Response
I'm so glad we could help and that you're loving your tiles! :) Have fun with them! -MalloryWARNING! Liable for VAT/import duties in the UK
UPDATE: I contacted Mixtiles regarding the surprise bill and they inform me that this was a genuine mistake and should not have happened; they cover shipping costs and taxes. They were very quick to refund the full amount I paid for my order, leaving me with just the tax to pay. A surprisingly generous gesture. I will be using them again and hoping that this does not occur next time!
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These are not produced in the UK and are subject to an additional charge of £24, payable to the carrier upon delivery. At no point was this made clear during the purchase process, and it was a nasty shock when delivered.Show lessThe Lucinator
Amazing product & excellent customer service
I saw an ad on Facebook and watched how hassle free it was to put up the canvas. I liked the fact you could do it from your phone through an app. It was so easy to place order as you select photos from your phone and it warns you if a picture will be blurry. When the tiles arrived I was amazed with the quality and they look so good on the wall. They were easy to stick to the wall. I also contacted them via email regarding delivery and was so impressed with the service I got. They make sure customer is happy with the product!!Show lessPkiks14
Delighted!
I came across Mixtiles in an advert on FB so I had a look at the app and looked at the reviews which were very good. I had been looking to get a framed photo of my Beloved Golden Labrador dog "Bailey" who I sadly lost a couple of months ago. I decided to put an order in and I chose 5 photos. The service was excellent & prompt. As I am in the UK I was surprised when my Mixtiles arrived earlier than the delivery date given & were nicely packaged. On opening I was absolutely delighted with my order. The photos of my precious Bailey came out amazing on the Mixtiles, so much nicer than having a framed photo. My family all said they were great too. I would highly recommend this company and I will definitely be ordering again. Thank you Mixtiles ❤️Show lessVivvie11
Developer Response
This is so lovely to hear! I'm really happy they came out great for you. Enjoy your tiles of sweet Bailey. ❤️ -MalloryImpressed
Mixtiles appeared on my Facebook feed and I was inquisitive. With a great offer for 2 free to start you off, I took the plunge and chose 3 photos to get printed. One admittedly is a little bit blurry, but considering it’s an iPhone photo which was zoomed and I cropped the picture, I am not complaining. It was be the same if it was on my computer screen (looks good from a distance). I was hugely impressed when I opened the box and the pictures were on the wall immediately. And as for delivery, ordered on Friday, received on Tuesday! I’ve already told friends about this and they can’t wait to start ordering.
Keep up the amazing work.Show lessAlimac44
Absolutely amazing idea I love my pictures
I was surprise from all the negative reviews, I was a little bit scared ordering so I only got a few about 12. I wish I had just ordered all the ones I wanted. It’s OK I can still do that. I am so happy with the quality. They’re going to look great on my walls. Don’t listen to other reviews. I’m so glad I didn’t. I posted on Facebook and I have friends that have ordered them now too and love them. Just order one and you will see what I’m talking about, I guarantee you’ll want more. Highly recommended! Their customer service is fabulous the follow up was amazing. The next day after I got my pictures I was notified that they should have arrived and they told me that if there is anything I was not happy with or needed help with they will be happy to do that for me immediately. I informed them I was totally happy. Can’t go wrong with this one this is definitely a fantastic idea. Love my walls!!! Wish I could post a picture to show you!! Happy girl doing a happy dance!!! Thank you for the amazing memories on my walls!!!Show lessLindy Alberts
Tacky & Overpriced - looks better on the ad
Received tiles the day they they were expected to come in; however, I found it odd that there was no postage on the box - it was just a blank box. It also felt so light and realized the tiles were literally styrofoam boards so right off the bat you know the quality isn't great. I expected it to be wood-like material all around but the sides are black styrofoam which they did not specify when ordering, maybe offer different options of material at a high price. Picture quality is good. Picture was cut differently than what I edited on the app as some parts of the picture I did not want cut off was cut off. I also can tell some mistakes were made when cutting the pictures as an edge was not straight (cut crooked) on one of my tiles. Some of my tiles don't stick after a while. I was under the impression they were gonna be Velcro but it's just sticky tack. They should also warn that these do not stick well on perforated walls. App is easy and smooth to use. Maybe add an "editing" section in the future. One downside to this business is that most people will only purchase once then delete the app (as I did). A creation of something to keep users loyal through time will help this business stay successful. If not, there will be no steady flow of customers eventually. Overall, these tiles is something you can make at home yourself if you do have the time. Overpriced for the quality - you'll need to buy more than 3 to make your money worth it.Show lessSweetmisfits
Developer Response
We're really sorry about this! Let's get you a full refund, plus a free order of tiles to replace the bad ones. Could you send us a quick message to mallory@mixtiles.com? We definitely dropped the ball on quality control on this order. We'd love to make this right!Even better than we expected!
After reading the reviews for Mixtiles, I decided to try them. Of course once I began placing an order, I just kept adding and adding pictures. Finally when the order reached 15 pictures, I regained my self control and placed my order.
After waiting with baited breath, the box of Mixtiles arrived. I should note that we had already been contacted by Mixtilecustomer service to a) let us know they had received the order, and b) it was being processed and when we could expect the shipment to arrive. Again before it arrived, customer service let us know that they were there should we have any questions when the order arrived.
I opened the box and began unwrapping the pictures with my wife watching. She had no idea what I had ordered and if they weren’t stunning I’d have been in hot water! Fortunately the picture tiles were absolutely beautiful. We have already placed many of them on the walls of our home. The others are for dear friends who lost their home in the Santa Rosa fire of October 8th. We know they will be happy to have these.Show lessTlaxcala-one
They don’t stick
Order process was great, product quality as far as the photo itself is great. The theory that they stick to the wall and can moved anywhere is not great. We had a single tile fall off the wall within 24hrs and several more over the course of 72. Even after purchasing pretty heavy duty double sided tape from the hardware store to reinforce them they won’t stay on the wall. Part of the problem could be our wall. We don’t think it’s perfectly flat, but due to the expense (I purchased 10 tiles costing well over $100) and they way they are constructed doesn’t allow for any options to try and hang them other than tape, I’m very disappointed. Ive had them for a month now and after falling off the wall so many times they are starting to bend at the corners. My friends all brainstormed last night and my husband is going back to the hardware store today with an idea to keep them on the wall. I would also advise that once you have them up, don’t move them. Like any tape, the more you mess with it the stickiness is lost. I’ll definitely have more than the initial investment wrapped up in these 10. I was hoping they’d work great and I could order a lot more.Show lessBoolooyou
