Leave a Review Slack
You ruined the app
Slack is an indispensable tool at my company, and I generally enjoy using it. However, recent updates changed the behavior of unread messages in a way that makes it extremely aggravating to use. Until recently, I could go to my Home view and see all unread messages grouped together at the top. This was so wonderful and intuitive! Now I only see 3 unread messages with a link to show the rest. Unfortunately, when you tap the link to “show all x” it takes you to the DMs screen where messages are in chronological order. This means my unread messages are scattered all over the place, and as a result I no longer have a way to just see all my unread messages grouped together. Either bring back the original view that was there FOREVER, have the “show all x” link expand to see them all from Home, or allow me to group unread messages at the top of the DMs page. I’m supportive of adding things to a product, but don’t take away a key viewing experience that leaves a huge gap in the product.Show lesskwanbaga
Developer Response
Thank you for your feedback, though we're sorry to hear you don't like our latest redesign. Please feel free to write to feedback@slack.com to submit any feature request or feedback you'd like or to get help if you find any issues with Slack. We'll be happy to help. Warmly, Slack support.Critical Image Upload Issues
**We are an organization who pays to use Slack. Recent updates introduced an issue which causes photo uploads to fail constantly when done in larger quantities. It’s been going on for at least 3 months and while support says they are aware of the problem, has no real timeline or insight into if or when it will ever be fixed. They also are unwilling to entertain providing us with older, working builds of the app so our organization can function like we used to (we are a news outlet so submitting photos from the field is a huge and critical part of what we do). Needless to say we are highly disappointed in Slack, the support provided (essentially “we know there’s a problem” and that’s it), and their blatantly lacking QA. We’re looking elsewhere for a paid solution that actually delivers.Show lessKDLake
A few months in. Mostly good.
The app is easy to learn and has become an integral part of our small business.
I wish I could put the channels in the order we use them the most, instead of the app just putting them where it wants.
I had an issue with posting pics and tech help was friendly and got back with me quickly. The problem was resolved in a week or so.
My biggest complaint is the app is bad about not giving notifications when it should. This is a real problem as many employees will not check the app unless it notifies them something has been posted. Every time there is an update, the notifications seem to work well for a few days… then they stop working again.
Overall I give it 4 stars as the notifications issue is the biggest issue, everything else works as expected.Show lessHippiegal23
Developer Response
Hey there, thank you for the helpful feedback! We're sorry to hear you're having a tough time with notifications. Could you please write to us at feedback@slack.com? We may be able to investigate the issue for you and help!New video play system is very bad
New video system is really bad on iOS, iPadOS and macOS. It’s chunky, glitchy and hard to use, trying to reduce size of the video while playing, as result it takes more time than download 3-4mb high resolution video and play it. Also scrubbing on mac is horrible. Old system was much better and convinced.
Also,
When I got notifications about messages I got it on all my devices: - Mac - iPhone - iPad When I open Slack on any 1 of these devices, let’s say on iPad, and then read that message from notification I just got in chat group, so that message will be marked as was read - that message is still shown as on my Notifications view on iPhone and Slack icon is still have 1 red circle, so like some new message is waiting for me. This should work as for example in Telegram app. In it, when I got notification it will be shown in Notifications view on iPhone and iPad and Mac. But then, if I open Telegram on any of these devices and read that message - notification from Notifications view will disappear on all other devices and icon on the app will be without red 1.Show lessOlоlо
Developer Response
That doesn't sound like a great experience! We'd be interested to investigate further, our email is feedback@slack.comWas my way to go app for work but not anymore
When I first started using slack back in Feb 2019, IIRC, I was thinking I’d definitely want to use this app for when I launch my own business. During this time, I’ve noticed slack’s issues more and more, basically the ones you can read in the other reviews, namely the lack of synchronization between desktop and iOS apps—meaning you’ll have to read everything again on the mobile app to make their unread status go away. BUT, they’ve never been a dealbreaker, even though they were inconvenient and annoying at times.
Now, they’ve discontinued support for any OS below iOS 13.3, and quite frankly, I find it a very ridiculous notion to ask a user to change a very well working device (iPhone 6) just for the sake of an app. I’m going to delete it from my phone since it’s no longer functional. If I didn’t have to use it on desktop for work—a major inconvenience since I don’t carry a laptop everywhere I go—I’d have discontinued my use of their services.Show lessAkimarama
Don't like having to create an account to join a workspace
My school has a slack license and I use it for classes, but whenever I try to join a workspace, it makes me login with the email I have associated with my school but then it creates a new user profile with the same email instead of using the existing one. Earlier today I literally joined a workspace using my existing email address and profile and it, instead of using the existing account,
created a new profile. Why does it do this??? It's unnecessary.
Also earlier today I got a URL invite to a slack workspace and tried to join that workspace using my existing account (like literally every other workspace-like service allows) but it wouldn't let me join by URL, and instead only showed me the workspaces I had already joined (but not logged into on desktop app I guess). I know this was doable before, as one of my classes a few years ago had people join via a URL, so what happened?!Show lessxxk3990
Developer Response
So sorry for the confusion here. Slack teams are generally their own separate entities, and each need their own username and password. This is for the security for everyone, across all teams. If you are not given an invitation link, you will need to create a new account on a new team. Thank you for the feedback here, however!Almost wonderful
Been using Slack for years now— A powerful communication tool. However, it is not very intuitive for new users. It takes a little while for people to understand how to use it. But once they do, awesome! My biggest complaint is that notifications are not consistent and I end up missing things, especially across several workspaces and as the app syncs between several devices. It would be MOST helpful if slack would add a “most recent” tab at the top of the workspace (like with threads), so that we could go to one place and see all of the most recent activity, instead of having to scan every channel and DM for a possible message that was missed.Show lesselyckrd
Couldn't manage my team without Slack. Email threads? No thanks
Best for managing inter department company communications. New hires can take advantage of the awesome search tool. Makes my job so much more efficient. Not for everyone, but no doubt about it... couldn't manage as I do with Slack by using email. I only use iOS when on the go... but a tip for some who might have missed it, you need to manage the settings on the desktop app for how/when/what notifications you receive on your phone. Use desktop settings for when/what to push to iOS app as far as notifications. You may still find issues, but thats where you wanna start.Show lessDonAman
Depends on how your organization uses it
I can see the benefit of using Slack over standard business communication tools, but in my opinion, the app can quickly become bloated and messy if it is relied on as a replacement to traditional email.
The channels quickly become cluttered and keeping track of threads that ACTUALLY pertain to you can be a complete mess at times. My company uses slack as its messenger/social media/task (micro)management and it is extremely frustrating and counterintuitive. It seems like an app designed for children rather than grown adults conducting business, which probably explains why its users behave like such.
Would prefer to live in a Slack-less world, but I recognize that when used as intended, it can be useful and complimentary to Outlook, Calendar, and G-Suite.Show lessaustiniodtx
Years-Old, Time-Wasting Bugs
Barely adequate for phone users. For folks primarily using tablets, this app (compared to the desktop and web) is a significant source of lost time and miscommunication. The message writing is just abysmal. List and font formatting in particular have bugs with years standing that can result in a long message being a total loss or only recoverable by copying and pasting into another app, fixing, then returning. Except, long messages and text selection in Slack iOS seem effectively incompatible, again due to bugs or interaction glitches. Some kinds of simple list and text formatting easily done in Slack for desktop or the web app are simply impossible in the iOS app. Not because of limitations or missing features. Because of old, old bugs.
If the Slack apps for the desktop and for the web are Slack’s A-games, this cornucopia of frustration is their C game. At best.Show lessYuri G.
