I’m almost done with my time on the cruise, and this entire time the app has been so dysfunctional. For one, I was logged out MULTIPLE TIMES, like whenever I lost WiFi connection, (aka whenever we left the ship) which leads me to problem number 2, you can’t use or communicate with family members on the app if you’re off ship! Lots of destinations did not have cell service available, and I couldn’t find a way to contact family off ship. 3, there are no notifications, no messages or announcements on the Lock Screen, meaning I won’t see my family’s messages for long periods of time until I open the app again. 4, it’s not easy to navigate the app, if I’m looking for restaurants open on ship it won’t tell me, only give me a list of each one. It also doesn’t tell you if many of the restaurants and services are free or charge extra. 5, the gps navigation to find a location on ship is so hard to use. I tried to get the app to navigate me to a restaurant on board and it barely worked. Overall, not many features, and the ones available are very poorly executed.
This app is an abyssmal failure with regards to accommodating two specific variations of Princess Cruises, and if it were possible, I would give it a minus 2-star rating accordingly. For passengers who have booked two cruises with an end date of the first cruise and start date of the second cruise within two days of each other, the app treats them as one linked back-to-back cruise, regardless of whether or not they were booked separately, have two separate itinerary numbers, and/or are on two different ships. What this means is that the user cannot access the second cruise to do anything that can only be completed using the app. The second failure is associated with Princess Cruisetours. Journeyview is not set up to include any aspect of the land itinerary. Put the two together, and it gets even worse. I just received an email from Princess Cruises urging me to go to the app to complete vital information necessary to finish checking in for my upcoming cruise. When I opened the app to do so, I received the following error message: “To access the app, please connect to our free onboard Wi-Fi ‘MedallionNet®’ or check your connection status“. The ship for the landtour I am currently is entering Glacier Bay at the moment, and I am probably 650 miles away from it in the interior of Alaska with no access to MedallionNet. Back to the drawing board, folks. This app STILL is not ready for prime time.
Just came off my first Princess cruise and while we had a great time overall, the onboard app is one of the worst I’ve ever used on any cruise line I’ve been on before (been on 4 other lines). The app can track a family member anywhere on the ship and have food brought to me anywhere but if I want to know what places were available to get food at any point of time, or what restaurant hours were it’s impossible to find. There are no filter options for food, entertainment, or kids activities. To find anything you have to search through the whole days itinerary. Also, and this is the worst issue- there are no phone notifications so if someone sends me a chat I get no notification on either my phone or Apple Watch. The only way I can see this is by opening the app and usually a bunch of time already passed by since it was sent. This is basic stuff and there is no excuse for not having this functionality when you have advanced features on the ship. Don’t get me started on the specialty dining reservation process for premier package cruisers and the frustration placing and changing reservations without getting charged. Whoever designs this app should take a Disney cruise to see what a real cruise app looks like. Was definitely a negative to an otherwise nice vacation and definitely played a factor into me sailing with Princess again (probably won’t).
Why have you NOT added notifications to this basic app? When you chat with others you have to continuously check back on your app. When the phone is locked or not it should notify you that a message is waiting. Please update as soon as possible for this basic feature.
Time Problem. After your phone goes into lock mode and then you unlock the phone and open the Princess app. You go to the Princess app and the app’s time has not updated. You have to close and then reopen the app to have it refresh to the current time. Please have it refresh periodically while open so all features are up to current time.
This is my first time cruising with Princess and there are 7 of us First off, the Log In for the app doesn’t even work so we all keep having to login using our booking number and birthdate. Annoying! Then we fill in all the check in information for all passengers and order medallions. A few days later, my husband logs in again using booking number and he can’t even see our journey. He tries to add the sailing and when he does so, it says it’s already added. Really?!? Because the app says he has no journeys. Next problem is one of us makes dining reservations for all 7 of us. Even though you select all the passengers, no one else can see the reservations in their app. Even more annoying is when I log back in to look at the dining reservations, 5 of the confirmed reservations are gone. And this is just my first few days dealing with this app. I have to use it all 7 days of the cruise??! Wow Princess! Hire a new IT team or you’re gonna lose customers like us.
The app is a sluggish, always logging me out each day I’m on the cruise. Doesn’t show my correct status with the cruise line. But one major error with app is it doesn’t show the time the ship leaves port or the all - aboard time. This should be clearly evident as it’s a very important piece of information. I asked someone at customer service to show me the all aboard time on the app …. They could not find it. They said it used to be on the old version of the app. Even if every other feature of the app worked well, not having the all aboard time is unacceptable.
We have been attempting to check in for our upcoming cruise. The app says my password is invalide, even though it is correct and works on the website. Website will not allow you to fully check in and loops you around. In the app, once resetting my password for no reason, it deletes a portion of information after going to guest two. We cruise in less than two weeks and now we will be u able to order our medallions. I have been trying over and over. There technology issues and lack of customer service are the reason I will not be back to Princess after this cruise.
Princess, you have to get an actual app developer that is good at their job. This app is completely worthless. It glitches, logs you out and won’t allow you to log back in. It’s slow and it doesn’t even come close to letting you do all that it purports that you can do.
Ordering on the app won’t let you order food and drinks the way you want them. And it’s so irritating. You cannot use it to find places on the ship or to even show you your schedule as it leaves our excursions and times for things.
You can do better! I can’t wait to see what you come up with—but please hire an app designer that is really into it!
I’m pretty disappointed with the entire tech experience with princess. From the online accounts to the medallion to the app - everything feels extremely disconnected. My account never syncs with the app. The online chat is horrendous, times out, takes an extremely long time to get a response. I have been asked to register my account over and over. I have to call to make any edits to my account details. My app is accessed through my booking number and not my account. The app overall seems extremely dated for instance the map of the ship is just a PDF and not an interactive experience. You have to register your medallion on the app, but I’ve done it 4-5 times and eventually had to call to complete my order. For how much Princess pushes the app, it needs a big update to make it functional, accurate, intuitive and usable. There are many features it says it offers but really is better accessed online. The only thing that works with this company is their call center. Honestly the experience pre-cruise has been awful I wish I purchased with someone else.
Prior to boarding the ship we did our pre-board checklist at which point we said we were doing a celebration and that I would need distilled water. We also booked a couple of excursions. When we boarded the ship we didn’t have any tickets for our excursions and had to go down to the excursion desk to get them. We never received our celebration and there was no distilled water. I would schedule coffee to be delivered every morning at 6. We then would immediately have our coffee delivered like we had placed the order for now. The map of the ship doesn’t give you a search option and when you say ‘Go There’ the marker on map is over the text making it hard to know what you are looking at. They shut off access to the map at the end of trip despite us still being on the boat. The excursions that you can book through the app do not show up on your schedule which is just dumb. We were logged out of the app repeatedly and unable to login for hours. And the worst thing is that the app creates a dependency on carrying your phone around which prevents you from disconnecting.
ndjxjdnsuisaks
ladykam
Jets14NY
Keith Princess
Super Frustrated cruiser
Gtzla
Supershopper33
SheriB73
Mkramer297
Lordnick
