Leave a Review Cash App
Nonexistent customer service
The app is good but it doesn’t make up for the lack of customer service. I was a victim of a phishing attempt that resulted in my account being hacked. I changed my info as they suggest and contacted them. They simply sent me a computer generated message on how to change my pin which I already did. Fast forward a couple weeks and I get notifications of somebody else logging into my cash app. I opened my app and removed my personal bank info in an attempt to protect its security. While I was on the app I literally watched helplessly while the other person sold all the money I had in stocks. They then requested the money from another cash app account and approved it while logged into my account. So I once again contacted cash support. I almost thought I got somewhere when they told me they’d open an investigation and asked for more info. I gave them everything they needed and was told if I had any questions feel free to reach out. I continued to ask questions because I was concerned with the security of my accounts and if my money could be returned. I never heard any response from them from there out. I even attempted to reach out to them again in hopes to maybe get them to “investigate” it all again. I literally got almost the exact same messages all leading up to no response or any real help at all. I’m surprised for being the #1 finance app they have such lack of real customer service.Show lessSco978
Refund issues
I really wish that cash app would do better about how refunds are able to be returned to senders, especially when a service has not been completed. They leave up to the recipient on whether or not if they want to return the money or not. Some people are not that honest and will not return money and that is not okay. You have scammers on there who create accounts for non existent businesses that steal people’s money and it never gets return because the person changes their info and these thieves keep the payments. it’s not okay. Your good, but it could be better.
Follow up:
I recently contacted the recipient about getting the money back on an a service that was not completed and the recipient declined the return transaction. This is after I I was told to reach out to the recipient by Cash App support and like I said, the recipient declined the transaction. I still say, it is not okay to give the recipient the option to determine whether or not they will give the money back. Some people are not as forth coming and honest. At this point, it’s not even about the money, it’s about the principle. I highly doubt that Cash app is unaware that there are dishonest people on here using their app to lie and steal from other Cash app users. That’s why I said, what is the harm in creating an option for a sender to reverse a payment or something.Show lessGwnwd522
Developer Response
Hey there. Once a payment is completed, Cash App is unable to reverse or cancel the transaction. Cash App is unable to cancel or refund this payment. To learn more, please visit https://bit.ly/2Yj2XRZ and resolve this issue with the recipient directly.Misleading
I like this app a lot; however i have not received my $5 for transferring money and i have not received my $20 for the two referral i gave, both people are happily using the app but both reported the same issue with the $5, one was able to get $10 from referral the other did not get $10 referral. Other than the payout offers not working everything else seems to work very fast very good, everything is pretty easy to find so complements on your ui, this would be a 5star review if not for the issue with the transfer and referral payouts not paying out. Also as someone who got the “glow in the dark” card its really not very glow in the dark, its cool but definitely more fluorescent than luminescent, my custom design came out perfect, i really love the personalized touch. Obviously if you read this far you may notice i didnt touch on important key features like card deactivation at a touch and the other core features that brought us here, thats because as far as ive used them so far everything works. This is a good clean app that i can recommend at this time. Cheers to hopeing they dont mess it up with clutter and useless crap that makes it unsafe.Show lessalexknowsall
Love it... but....
I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.Show lessShelby mumford
Developer Response
Hi Shelby! Thanks so much for taking the time to share your thoughts with us about Boosts. We're always experimenting with offering different ones, and we appreciate your feedback in terms of what works best for our customers and we'll definitely pass it along to our team. As far as our current support options go, we’re hoping to have a dedicated phone line soon, as it's a request we see often, but we don't have a timeline for it just yet. For any questions you may have, feel free to reach out to us here: http://squ.re/cashhelp.Not a safe app to download, it’s a scam.
So I buy, sell, trade, locally & online. eBay, letgo, I even use OfferUp. I had a customer & he doesn’t have Venmo, or PayPal, he tells me he only has Cash App. So I downloaded the app. to receive payment. Almost instantly I get an email stating that the payment has been placed on hold, & I have to increase my daily limit so I can receive payment in full. Being that the email had the cash app logo, brand, & in the body of the email it had some of my personal info. that I had just entered, as well as the email also had the customers information With his payment info. So at this point I think it’s all part of the process. Long story short through emails & texts messages I had $600 on hold, so I just needed to add an extra $200 to my cash app account to Increase my daily limit. Mind you there is a plethora of emails, text messages, & information coming directly from the app. I added $200 to the app using the information that was provided to me through these various emails. I quickly realized it was all a ploy to get me to put $$ on the app because they asked for more shortly after. I saved all of the emails, and text messages, I even saved the confirmation number that was provided to me through the app. To share & let people know, to use any other money app except CASH APP!!! They are criminals & they will take you for everything if you give them the account info. Hope this helps stay safeShow lesshawaii714
Run from this app it steals
I have tried to call and been emailing idiot staff with this company fir DAYS!! When I started using the app all was good. Then all of a sudden all heck broke loose! I had the option of instant pay or standard for a while, then I noticed out of the blue the option of standard 1-3 day payout (free) was no longer an option for me . Why?!?!? IDK, I’m glad you asked too! I believe it’s so the company of course can be paid 1.5% on each of my cash out payments. As instructed by the idiot CSR, I have deleted my bank and debit card information several times trying to resolve the issue to no avail!! I am now being told that I have a business account which charges 2.75% each time I receive a payment. WOW! I told you thieves.....I’ve been on an email conversation for 3-4 days trying to get this fixed....but of course no resolution in my favor so I decided to delay the app and try another with better integrity and respect for customers. I requested a call and refund for all the fees that i was charged and should not have been.....the CSR Vanessa keeps giving me a canned text response !!! I’m beyond angry and disgusted with this company (app). You’ve BEEN WARNED!!’Show lessSellinaR
Cash App customer service is a joke
I have a huge issue for the first time in four years using Cash App and it has ruined my experience with them. I can’t believe they don’t care to resolve a fraud issue I encountered that resulted in me losing hundreds of dollars out of my account; I tried explaining to them what happened and they wouldn’t hear me out. It was absolutely insulting and made me feel helpless. Months later still no resolution and they could care less. Everyone I do peer to peer money transactions with are now being guided to use Venmo or cash. I can’t believe they don’t care and as a result I will limit my use of their services. I have friends who are blown away at the lack of tact in their customer service and not giving a single care as to what happened even after I explained time and time again that someone (my ex) who had access to my phone and older phone fraudulently used my account and made purchases NOT ME. They see it as the pin was used and the card via my phone was used so I must’ve authorized it which I didn’t. This is condoning the acts of someone who screwed me over financially during one of the most trying times of my life with this pandemic. As a result I lost the apt I was trying to move into and I am still without a place to live. Cash app and my ex screwed my life up and they don’t care. This is madnessShow lessDave Cavanaugh
Developer Response
Hi Dave - We're sorry to hear about this. We never recommend giving anyone else access to your account in any way, especially not by sharing your PIN number. Since you granted access to your account to this person, we are unable to further assist. If you have any questions, feel free to check out our Terms of Service: https://cash.app/legal.Great app low reach
Cash App really does have potential however its international reach is non existent, I've also heard US cashapp users can buy and trade bitcoin. The UK cash app really isn't any better than paypal or paysend or even our regular banking app, there are no features that are unique to it that will allow anyone in the UK to use it regularly. Remember that in terms of tech in banking UK and Europe are far more advanced than the US. We had faster payments and cashless ATM withdrawals before they knew that some cash machines where chargeable, so bringing cashapp to the US as a means of sending and receiving money will never be the same if you brought it to the UK. You need a niche feature or at-least something unique that we can not get from the other send/receive apps out here.
Hope this helps as it is an honest review.Show lessReloaded4k
Developer Response
Hey there! We really appreciate your feedback here, and while we're looking to expand all of our features, we don't have an exact ETA for that. Please keep an eye on our updates in the meantime.DO NOT SET UP DIRECT DEPOSIT
I am missing two direct deposits that were scheduled to hit my account this weekend and I have yet to receive them, or any feedback on what may be going on. As I am scheduled an eviction, it would be really nice to know what Cash App has done with my money, but being that you do not have a customer service line where I can talk to a real person, I am scared I would have to take legal action. I am highly uncomfortable knowing that my money isn’t in my account where it was scheduled to be deposited and it has completely unconvinced my life and my three children’s lives as we use this money to eat, pay bills, buy gas, pay out car insurance and rent, and I have no clue when I will get it. Cash app has completely no way to get up with a live person right now. How many people would like for their money to be in cyber space somewhere while pending eviction from the home your family lives in? 💔 Cash app has let me down. I do not recommend cash app, and most definitely not setting up direct deposit with them. They scammed me out of two direct deposits, and I haven’t heard anything from anyone at cash app about it.Show lessjasmine7775
Used to be great
First I loved using this. I use it as a prepaid debit card and monthly I have $100s of dollars that go through this account. However RECENTLY there have been so many issues with this. It’s as if they have a new developer and they completely screwed everything up by trying to continuously add new things in. But they have no idea what they’re doing. So instead of adding to the app they completely screwed up what didn’t need to be fixed. With them being an ONLINE only bank they actually have NO ONE available to even speak to. You can’t chat with anyone of their connection to the app is down, you honestly can NEVER call them for ANY issues. You can’t even remove your money from the account. I’ve never had this issue before and at this point it’s tiring and frustrating. They give no warning about anything and you only find out about reoccurring issues if you happen to go online to look for them. Imagine standing in line with purchases but your payments are completely halted and you can’t move your money out to even attempt to use another card or account. It’s been HOURS since the “bug” and known issue and guess what. Money is still in limbo somewhere. “Processing” but you can’t call to figure out even an estimated time frame of when you can take your money out or even use the card THEY issued. All systems completely shut down.Show lessitslinaaD
