Leave a Review Plowz & Mowz
Good business model, terribly managed
You are in hands of some people in the customer service that respond whenever they want, you don’t know who does your service you cannot contact them for even an ETA and not knowing them you cannot ask the “app” to send someone else and not send the same contractor if you had a bad experience with them. They cancel and schedule with no limit and they don’t care, you rely blindly and hope for the best, well this best most probably won’t show up and if someone does after 3 times rescheduling is just some random folk with terrible quality.
This app and the business model has a lot of potentials but is getting managed very poorly. This is not UBER that all you need is for a driver to show up and take you from A to B and very low chance of things to go wrong, you need two bad experiences with this app (or landscaping in general to say goodbye and uninstall the app, it should get managed very carefully and more smartly.Show lessMifani
Too good to be true is right!! Bad service.
Someone titled their review “too good to be true”, and I couldn’t agree more. Was super excited to have the lawn service at my fingertips. Customer service seemed great. People came to mow the lawn and did an AWFUL job. Customer service reached out immediately, said they’d have the person come back the next day. I said I didn’t want that same person, because obviously they did a terrible job the first time—you think they’ll magically do it better?! Next day comes, looked like nothing had been adjusted. Contacted customer service, and they sent me a quote from the person claiming they were there and that we just had bad tufts of grass. I told them I had already SAID I didn’t want the same person to come back out, clearly they don’t know how to cut grass, and I showed another picture of the uneven cut. They tried to tell me it was because I didn’t order edging, which was moot because I wasn’t even mentioning edging! I was just standing outside now looking at the absolute asinine job this person did who clearly has no idea how to adjust lawn mower blades, and makes me wonder if they lied and never even came out a second time. Either way I canceled my service and went back to the same service we used last year which is 30% more expensive and 110% worth it. Terrible. I should have asked for a refund. Oh well.Show lessmlb35787
Developer Response
thanks for the review. We appreciate the feedbackNo communication or service
I signed up to have my lawn mowed and decided to go for the weekly service to get the lower rate. Bad idea. The job was postponed due to weather. It didn’t rain until the late evening, but postponed anyway. I messaged to see when we could expect our lawn to be mowed, no response. The following day we were told someone would be out ASAP. They showed up around 8:30 and finished in the dark. This was 2 hours after we cancelled the service. Then to find out that we can not cancel due to the fact we had signed up for the weekly service 😳.
The following week our job was postponed again but completed in the morning the following day. They only cut 3/4 of an inch each time, so although it had been cut, our grass was rather tall since we were going 8 days between service.
My lawn was scheduled again to be mowed yesterday. At 8:30 and no one showing up, I messaged them to ask why. They responded 12 hours later to inform me that “due to equipment malfunction” the service was put on hold. After leaving several messages over the next couple of hours, I was informed that once again someone would be there ASAP. Two hours after that, still no one. Another message and another promise. At 4:10 I received an email that my job was being postponed due to weather. My grass is now 8 inches high and I am hiring someone else.Show lessHoosierfan87
Developer Response
thanks for the review. We appreciate the feedbackToo good to be true
I can go on at length with the problems I had with our initial service with this organization. From three cancellations to two postponements (no bad weather), our “65 bags” of mulch was finally delivered... at 5 pm. One bed was entirely skipped two of them were only half done, weeds poking out when promised in the ad that they would do light weeding. The amount to much we ordered was significant and probably 60 to 70% of it is on my lawn right now. They even sent a picture of completion of one of the beds that wasn’t even newly mulched.
When dealing with the customer service agents explaining our situation she kept repeating was “well, I can cancel your service”. No solution. She said she would find a landscaper and get back to me, she did not. When asked if somebody not showing three days in a row is a common occurrence, she was silent and then proceeded to read her script about customer disappointment.
If you have time in the world to have your services delivered, maybe this organization is for you. But please be on call to oversee the workers because it’s the luck of the draw. You don’t know if you’re going to get a great landscaper or a less than stellar one. This was not worth deviating from my regular landscaper to save a couple bucks.Show lessajojoga
Repeated cancelations
App owners cannot control the weather or the independent contractors that do the work. They have failed however on the customer service front by failing to communicate non weather related cancellations in a timely matter. Further, when asked for explanations they default to “rain in the forecast.” As the reason when all major weather services and the customer on the ground know this is not the case.
It is ok if the answer is simply that the provider has better jobs to do or is backed up from rain 3 days ago. Just tell the truth. At mid afternoon, blaming rain that had not happened and is not forecast to happen by any forecasting service (zero percent chance) is simply a cop out.
If you want to save a few bucks and literally do not care at all if your grass is cut within a week of requested, I think this service is for you. But if you don’t like being told it is raining out when the weather is fine, an being lied to because it is easier than explaining the business model - spend a few more dollars and avoid this pass-the-buck and blame others operation. The money saved is not worth the aggravation.Show lessDjwdjwdkw
Developer Response
thanks for the review. We appreciate the feedbackNot a hair short of FANTASTIC
I’ve been a homeowner for 5 yrs. And oh the nightmare that it is finding good and honest services people or companies. I’ve used Plowz and Mowz twice now this winter for plowing. And all I can think of is “thank god” and “why did I not know about this before”. I’m astonished on how timely they arrive. Also very pleased with the quality of work (they even take pictures). I thought it’s cool that they download a google maps front view of your home so that the provider knows your house and service is accurate (you don’t want the neighbor to get your plow). This app is to homeowner services like the smartphone is to cellphones. Get the app. You won’t be disappointed.Show lessEli NY
Good 1 Time Service App... BUT....
We live in Rochester, NY.. Used this for snow plowing during the aftermath of winter storm Harper as we were on vacation at Disney World in Florida.
We do not have a contracted snow plow service, and did not want come home to 14+ inches of snow in the driveway let alone the snow banks created by our towns snow/side walk plows.
It was easy to schedule a service through the app, however the technicalities could use some work. In this case I ended up reaching out to the customer service as we have a 3-4 car length driveway but only needed 2 car lengths plowed.
Gerald the CSR recommended only scheduling what you need done (2 car lengths) vs the 4 and it saved us over $40.
End result.. we were happy with the service we were provided with, HOWEVER... it’s a $10 fee on top of the chargeable amount for service, and in our case the photo of the work done did not work on the app.. mind you we were in Florida at time of service so this was stressful as the work was completed at 6am and I did not get visual confirmation until 2pm and had to reach out to customer service again to get a confirmation photo.
There really should be a separate section for notes as I had to include my properties special needs in the “where should we push the snow box” and they still pushed the snow in the wrong front yard (luckily my neighbor wasn’t upset)
Like any service app use at your own risk..Show lessAngry Pan 103
Very useful - must have
If you live in an area with a lot of snow this is a must-have app. When you need to get the snow removed and you don’t have a contract, just go to the app and it’s really simple to get someone to come over to clean it up. It’s like the Uber of snow removal. Response time was within six hours and the price was very reasonable and quoted up front after entering a few details. Afterwards I got a photograph of the completed job. I would presume that if it’s really busy due to heavy snow you may have to wait a bit longer for service, as the contractors may be working commitments with their regular customers, but that may not be true. It’s a wonderful on-demand app to have for snow removal which you can use even if you are away on vacation. I have a door camera at my home and was able to monitor snow conditions to determine if I needed the driveway cleaned. Fantastic!!Show lessdk60089
Developer Response
what a great review! thanksComplete disaster in Indianapolis- Do not use
We had the worse possible experience with this company. The mow person violated the rain policy on multiple occasions. Most recently, after 2+ inches of rain in less than 24 hours, they mowed in violation of this company policy. This resulted in major damage to our lawn, large ruts, and other issues. In addition, there was damage to our downspout (needed replaced) and damage to both neighbors’ yards (requiring re-seeding). The company was very unresponsive to these issues and initially only offered a 10% refund, then 20% refund. Customer service was a disgrace, and proceeded to text us on multiple occasions on Friday night and Saturday morning to dispute our concerns that were very clearly supported by photo evidence of the damage. The business model is based on a complete lack of accountability by the mower (they take photos of finished lawn in such a manner as to hide damages and problems) and quality is highly variable and often poor. Customer service is very unhelpful and there is essentially no way to seek restitution. I highly recommend avoiding this company and their services.Show lessMKB317
Developer Response
as you see from the other reviews this isn't something that is normal. We have taken action with the landscaper that cause the issues. if you would like to reach out to me personally id be happy to help or assist in any other way. We have thousands of competent professionals but every once in a awhile we get a bad egg. dan@plowz.com if you care to reach out to me.So far service is great. App still a work in progress.
I used to hire a landscaper but had a horrible experience. Then a neighbor told me about this app and I don’t think I’d ever go back to hiring one on my own, at least not for lawn service.
I really like the ability to start and stop service easily. I also like the fact that they actually show up for the day scheduled. My hired landscapers couldn’t even do that! I’ve had 2 mows and so far so good. I asked about adding an ability to just add edging without all these other things I didn’t need. Shortly thereafter they added it! Nice work!
I overseed and fertilize my own lawn so getting a landscaper to show up on this weird schedule, exactly working around my schedule is all but impossible. This app fills the need and that’s the bottom line. Their customer service chat is also awesome and the people are very responsive.Show lessDivDog321
