Leave a Review DAILYLOOK
DECEPTIVE PRACTICES!
Deceptive horrible company. To start that you are charged $40 up front and cannot see the options beforehand. I am unable to cancel my subscription even though I contacted my ‘stylist’ multiple times. Disputed the up front $40 fee and not only did they still send me a box they sent me 2! I now have to spend time getting the boxes sent back, call American Express again and deal with that. I cancelled my subscription and payment on the app sent an email revoking my permission for them to charge my card but still have no way to cancel my subscription/membership. What a horrible company to cheat so many people out if their money. They should be ashamed.Show lessMrsPeery120
Terrible
They don’t even pay attention to what you put in your style profile. The majority of the things they send are what i specifically said I don’t need or like. They also send you items you rejected in the past. It took 2 months to receive my last box after it was due. I was also double charged. I called to get it corrected and I just get a recording to call back during business hours. It’s 1:30pst. Several of the items I kept in the past had seams unravel during the first use or first washing.Show lesssleepyhead301
System Mel function
Please troubleshoot the payment process. Every time I try to purchase/pay for the charging fee, it goes to a white or black screen and freeze on me. After reboot the app, the purchase didn’t go through successfully. I tried at least couple days now.Mu-seven
Major delays
My box has been delayed without any estimate for shipping. The customer support doesn’t know when the box will be shipped I love my stylist, but the company needs to decide whether they want to be in business. I’ll give them another week before canceling my subscription and asking for a refund of my styling fee. I wonder how long it will take to get that back…Show lessSelinaKyle1128
Major delays
If you want to be able to order a service timely this is not the service for you. I signed up mid June and they didn’t contact me to provide a service until mid July. Then, when I was told I would get a package I was only advised (our warehouse is experiencing delays) no estimate or potential follow up has been provided since.Show lessThe Todd's
DL is great, the app…
The app does not have near the capabilities of the web version, even on a mobile phone. Like it doesn’t have half the stuff that’s available online when you receive your box, how to contact people, nothing. Terrible app. I’m deleting right now.jcat's iTunes
App could use improvement
Service is great, app is less than desirable. Crashes, doesn’t hold dates, not a user friendly UX.Laura609
Same same same
I chose the Daily Look, for the upscale styling and the cute looks they show. My boxes seem to be the same thing over and over.
None of the cute styles they show. I just received the Preview of my May box and nothing for summertime, sundresses, I never get cute shoes or anything else. I think I am going to cancel and try another service.Show lessfortshe
Giving it one more chance
Have received two boxes and kept items from each box but I really need pictures of how the outfits should look such as they do in their ads. No shoes, purses or pictures come with the box and it is sort of a strange mix of clothes. It would be nice if everything was coordinated as separates to be warn together. But biggest problem is uneven quality and super high prices for something that could probably be bought at Wal-Mart. I’ve kept the better quality pieces.Show lessLynA12345
Stellar customer service
I am impressed with my stylist, more specifically with how much of my feedback and my pins she actually uses when curating my box. At the same time, she adds other items that could interest me by analogy.
In addition to the work of the stylist, I had a convoluted week and sent my delivery in late. When I emailed them to let them know, I did so from an email address that is not on their file, so I was charged for the whole box. When I got the bill, I was shocked and worried I wouldn’t be able to afford it, and I considered cancelling my subscription. Even though I never mentioned my thought of cancelling, I was moved by how the customer service person I talked to heard the worry in my voice when we hung up. She figured out how to help me and called me back with a solution. That’s customer service!🌟Show lessGordulina
