Leave a Review Resy
Big security issue
TLDR: there’s no email verification process. If you mistype your email then someone else gets access to your data… I’ve never used this app. But another user signed up and accidentally used my email address. I found out because I started getting calendar notifications for reservations that we’re getting to my gmail account. I wanted to try to fix this. I was able to reset the password on the account. I went to the profile page to cancel the account but was unable to. Apparently you have to delete your account from the app itself which I didn’t have. I emailed support and they told me I needed the phone number in the account in order to delete it. Luckily I have the original user’s name and phone number since I was able to reset their password. If I was malicious I could create or delete reservations for this user and the cancellation fees would apply to their credit cards. I know this is a bit of an edge case but I’m not a hacker and I shouldn’t have been able to get this user’s personal information just because they mistyped an email address. There should have been a verification process for the email. That failure gave me access to this users information.Show lessbrad kn
A monopoly that doesn’t fulfill its job properly
I have been using this app for years now…but only because most restaurants that I go to now need to be booked through this app. However, I will say this app is not very well developed. It doesn’t give provide accurate search results and a lot of times, you have to look through the map to readjust your search function, and if for some reason I have to reset the search, it makes me start all over again. For example, if I’m trying to search for a restaurant in Williamsburg Brooklyn, it’ll spit out restaurants in TriBeCa which is not at all near the area I am searching for. The only functions that I like setting up notifications when a restaurant I want to reserve opens up during the time I request. Other than that, this app is pretty frustrating…Show lessIamclee19
Shame on you, American Express
This app is borderline appalling:
(1) It thinks I live in Quebec, despite repeated attempts to change my home location (Upstate NY, if you couldn’t guess);
(2) it allowed me to verify my login email, but persists in showing an old Gmail account that I never use and an alternative work address from 11 years ago(!!!!!), both apparently because it only knows to look at Apple Mail, despite having my iPhone set to default to FastMail; and
(3) it has my correct phone number, but jumps back to the home screen when I press Verify.
There is sooo much more, but I’m not willing to waste more time on an app that Resy seems not to care about given the unanimity of recent reviews on the App Store. Mine would be -5 stars if only that were possible.
Oh, and as a longtime AmEx Card holder, SHAME ON YOU, American Express. Shame. This severely tarnishes your otherwise excellent standing. Did I say, “Shame on you”? Why yes I did.
There is good news though — if you dither long enough, there will probably be a lot of out-of-work devs from Southwest Airlines that you could hire to fix the app. They would surely be at least as well-qualified as those you have now from Clowns ‘r Us. 🤡Show lessUpstate Steve
Deceptive tool
We all know that “star” ratings are easy to manipulate. For this reason I like to read the reviews, good or bad, to understand the perspective of the review. OpenTable makes this super easy. Not an option with Resy. You see an aggregated star rating but NO reviews. I say worthless.
To make matters worse, the restaurant can “cancel” your reservation, even after you went to the place, and then there’s no way to submit a review or even the silly star(s). Writing to their support desk confirmed this is the way it works.
Apparently Resy is just a marketing tool for American Express (which owns Resy) - so just be aware. You may need it to book the few restaurants that aren’t on OpenTable but for recommendations even Yelp (!) is more honest than this tool.Show lesseric again 2
Worst app on my phone
Two local restaurants use RESY, so I keep it to make reservations, otherwise it’d delete it. The search function is useless. I live in Napa, CA. I type in Napa or hit Near Me and it takes me to Napa Valley which is the region, not the city. Restaurants pop up that say 12 miles from me, when they are a short walk. Restaurants that are a 20 minute drive, pop up as 2 miles. It also includes restaurants from Sonoma County. It’s stupid. It can’t search Hawaii, so I type in Los Angeles, then scroll the map across as the Pacific Ocean to Maui, click search this area while it still say Los Angeles. It’s crazy that AMEX bought this app, but that explains the endless loop telling me about using my card, but never taking to the place to enter my card… Everything about this app is an example of not what it should beShow lesslapresle
Maps
Most things about this app are well designed and easy to use, but if I’m someone who is trying to find a last minute reservation, this app makes me want to claw my eyes out. All I want is to select a time and an area and for Resy to show me everything that is available. Unfortunately, there is no way to filter a search by reservation time. Just date. This makes it so difficult to find a table that is available in the time and place I need it. OpenTable does this so much better but I’d rather support you guys. Please improve your map search!Show lesswhunersen
Buggy & painful to use
1. Search bar is unintuitive. When I try to search for a restaurant, it shows me the ones with reservations open for some time range (the time slot is either Now or another time preselected for me, not sure how that happens), instead of showing me the actual matching restaurant first. This is pretty annoying bc a lot of the time I want to first search for a specific restaurant, and *then* filter through times to see available reservations (or even just view reviews without reserving). AND to add to that, even if I did want to search for restaurants using a given time slot, there’s no way to filter the time range in the search bar anyways…..
2. Priority Notify feature is great in theory but when I click on the actual notification, oftentimes the app just brings me to the home page. Then I have to search for the restaurant (painful process for reason #1) or click on my Hit List to find the restaurant and then filter for the time of the notification’s reservation — also painful. By the time I find the restaurant and the time slot the reservation is already taken. I figure the app just takes me to the home page if the reservation is gone by the time I click on the notification, but if so the app should just tell me that explicitly so I don’t have to hunt to double check, since it’s not clear to me whether the app just glitched or if the reservation is still open.Show lessmelzh
Super non-intuitive
I rarely leave app reviews but Resy drives me bananas. It’s constantly defaulting me to Pearl River, NY. I live in Bergen county and have never once eaten in Rockland county. Why not my town? Or even Paramus? The GPS functionality is not good.
The UI is super non-intuitive and was designed desktop-first as backwards as that sounds. For instance on mobile, it’s very hard to find how/where to set a time (early, prime, late, etc). Just party size and date. But I can’t book a table at Quality Bistro because they’ve reserved prime time slots for some dining club. And I can’t change my time slot because can’t find the option!
I’m a UX/CX professional and I find this app sleek, pretty, and horribly designed.Show lessPjsewall
Best restaurants, worst app
The glitchiest app I use regularly. There is always something wrong with the app— pages move slowly, filters don’t always work, when you click into a restaurant and go back to the search results, it bumps you back to the top of the list. It’s like dying from a thousand cuts, on their own each is not that bad, but combined it makes for a very frustrating experience. But they have the best restaurants, so I keep coming back.
However, I had to write this review because there is a truly idiotic feature where you cannot book two events in one evening. Book pre-dinner drinks at a bar even 3 hours before your dinner reservation? Nope, not allowed. Book a happy hour at 5 before your dinner at 10pm? Sorry, you’ll have to cancel your dinner reservation to do so. What? This is dumb. Very dumb.
One other thing, you should have better functionality on the “notify” feature. Lots of places now have different types of experiences you can book (e.g. tasting menu vs a la carte, indoor vs. outdoor) and being able to set a notification for a specific type would be so helpful.Show lessBNPBFTBJ
It was a complete waste of time to use this app!
We made a reservation through Resy. When we arrived at the restaurant, we showed a proof of reservation via Resy app to the host at the door BUT they told us our reservation was not booked that day. Everyone was in shock and we all had to stand by at the bar and waited for more than an hour to get our orders. It’s clearly showed that we already booked on Resy app but it was not actually. I am wondering that this app is even legitimate? How could this thing happened?!? So it’s literally faking it and wasting our time to sign up to make a reservation. I deleted this app and won’t recommend to any of my friends and people to use this app, just a complete waste of time and disappointment.Show lessKeeanrio
