Leave a Review Resy
Work In Progress?
The app is okay but lacking in the following areas:
- integrate restaurant menus to increase efficiency. Browsing via the app is useless b/c you have to go outside the app to understand what type of food and pricing you’re looking at.
- change search time. You can only search by meal time (ie - breakfast, lunch, prime, late, etc). What’s the definition of these time frames? Late isn’t universal and therefore you might be searching for the wrong time and have restaurants excluded. Stop trying to be clever (or different than opentable) and just add the ability to search by exact time.
- add a points/reward system. This app will always be a last option for me b/c there’s no incentive to using it.
- reviews. There are stars associated with each restaurant but no access to actual reviews or number of reviews listed. This is futile b/c the review helps you understand why someone rated the restaurant a certain way. Number of reviews helps b/c if 5 stars is based on one reviews it’s meaningless.
Pros:
- the map feature is nicely laid out shows the results below
- notify feature is helpful if you really want to go somewhere that’s booked
- display of search results is simple and niceShow lessEcommerce girl
Clumsy, non-intuitive
Resy will get you your reservation, but it begins with assumptions that have to be undone before you can make the reservation you really want. It assumes that you’re looking for a nearby location, that you’re looking for the next mealtime (or at least for today), that you are a party of two. And navigating to the screens where you can correct these assumptions is not obvious. The words “captions,” even "devious,” come to mind. In my experience with Resy’s major competitor, there is an option to search for the restaurant I want and fill in the details of my reservation. A location-based app can be nice, especially in an unfamiliar city looking for a meal on the go, but it should not be the only option.Show lessJDATL
Doesn’t work so great
Whenever I tap on the search bar, to search for a restaurant I know I’d like to make a reservation to, the entire app freezes. I can click the map and move it around to the general location of the place I’m looking for, but this is a lot of extra work.
99% of the time I go straight to the restaurant website, in cases like Lilia this works best because the reservations can be made on the website instead of bringing me to the app- this version of the interface is much easier to use. It allows me to see dates that are totally booked and dates that have availability in the calendar view rather than having to blindly select each date like on the app version- which is great if you want to try a restaurant but don’t have a specific date in mind.Show lessjustwanttoeat
Not many restaurants, not as simple to use as Open Table
The title: “Not as many restaurants, not as simple as Open Table” is just the beginning of why this app is annoying.
There’s also no browser interface (you have to download the app) and there is no tablet app, just a phone app with a tiny map and controls.
Resy MUST be activated using a cell phone number, so they have your mobile number + email.
Finally, the map is tiny, the restaurant search only useful for restaurants nearby, and the actual “select time” feature is bizarre in two ways.
You get a selection of four buttons: “Lunch Early Prime Late”. Because we wanted dinner reservations ... it took a moment to figure out that “Early Prime Late” was for dinner, not lunch. Picking one of these gets a predefined time window. We wanted reservations for 630pm, right after my wife gets home for work. Reservations before 7pm are “early.” Who knew??? I don’t even want to ask what “late” means to the app developers.
I have no idea why restaurants would use this. Maybe it’s cheaper than OpenTable. I will ask tonight.Show lessTG1957
My reservations tab misleading/useless
This app makes you think you have multiple reservations upcoming because it has always has a badge with a number floating over the My Reservations tab. So, of course you click into it only to see that even if you have no upcoming reservations, the badge still remains. The only way to clear the badge is by being forced to waste MORE of your time clicking through the idiotic rating workflow (these ratings are as good as Yelp’s - created by uninformed people based on wildly inconsistent criteria, therefore being even worse than useless)
Update: This app is even worse than the 1 Star I originally awarded it. Trying to update your email is a never ending circle of failure as it requires you to verify via email, and NEVER SENDS THE VERIFICATION EMAIL NO MATTER HOW MANY TIMES YOU TRY!!!! Resy is the worst app on the App StoreShow lessJoceanblue
faster to use mobile website!
The resy app is not great. Look, I still use it because these restaurants only use resy unless you can get in over the phone. But when I try to open the app it takes — not kidding — at least 2+ minutes to load. And recently I’ve received new table notifications and when I click through to the app, it has taken over 5 minutes of [the turning circle] loading before I gave up. By that time I had already received the additional email notice and clicked through to reserve on the resy website instead. The app was *still* trying to load and I almost missed my table.
It generally takes forever to load when you just want to open and peruse. I think the search function could also be improved.Show lessamandazif
Sooooooo slooowwwwww
At launch of the app and EVERY TIME you start a new search, there is at least a 30 second “reload” time. If there weren’t amazing restaurants using your service, I would give up. But at some point, the user experience is going to win.... I have reloaded the app, tried turning off location services, etc. Nothing works. Also, seems to have gotten much slower over the past ~ 60 days.
Also, other people have mentioned this too, the app doesn’t always tell you if you’ve reached the max # of days a restaurant books. The calendar feature showing availability when booking direct from a restaurant, while on your computer, is much more user friendly in that way. Similar to how a restaurant just doesn’t show up if you selected a date beyond when that restaurant accepts reservations.
does you UI or QA team login and test the app like a user would use it? I’ve read a lot of your responses to negative reviews / the feedback above and it doesn’t seem like it.
P.S. LOVE the notify feature and it used to work for me. But now with the slowness, I just watch the dial spinning and know that someone is getting that reso (by sheer luck that their slow app might be slightly faster than mine...)Show lessA-Jacobs
Very user unfriendly
If there aren’t that many restaurants which could only be reserved through Resy, I would delete the apple for good. It is the most frustrating and inefficient reservation app I have been using, ever! I agree with some other people that I’d give the app zero star if apple offered this option for me.
The app doesn’t show the restaurant if you happen to enter the unavailable date. So you have to try dates one by one until the app finally shows the restaurant!
And the app is working so slow. It is too slow that I always wonder whether there is something wrong with my internet.
The even more painful thing is that the calendar for every individual restaurant is useless. You need to go into each date to check the actual availability. There is no way that you could see whether a specific date has availability, or is fully booked, or the restaurant is just closed for that day.
This is my very first review for App Store. Because the most painful thing is I cannot get rid of this app. I have to stay with it as far as I could see...
Please improve the user experience! Please!Show lessCellian H.
Avoid!!
This is NOT the high quality app their pictures and advertisements suggest. Avoid unless you want to risk your credibility being questioned and enjoy working with companies that do not hold themselves to any standard.
I used Resy for the 5th time for a big celebration for my best friend because of their access to a specific restaurant. I made the reservation a month in advance to ensure the celebration would be without a hitch. However, when we showed up to the restaurant it was closed and the restaurant was not accepting voicemails. I then emailed Resy in distress thinking they would be able to help, but not only were they unable to help but they were extremely dismissive of the issue (even after numerous emails were sent trying to determine what happened). Finding a high quality restaurant for a celebration on a Thursday night in NYC in the summer is hard enough, let alone a last minute backup option?!
I will be using OpenTable or calling restaurants directly going forward given this company’s negligible standards of doing business. I would advise you to do the same.Show lessCorpchallenge
It’s no OpenTable that’s for sure.
I followed all the rules and wanted to make a reservation 30days in advance at 9am (8 my time). I have my credit card info on file and I was trying to get a 10:30am reservation and the app kept having “technical difficulties” and I lost the reservation. I tried other times and the same issue kept happening and I was left with no reservation for my birthday. Then I check my bank statement and I see that several test charges were made for the restaurant. If I can’t even secure the reservation, why are they swiping the card? I reach out to the help email to notify of the functionality issue and they didn’t even read my email at all and just kept responding with generic responses as if it’s a robot. If you’re a restaurant, you should use OpenTable, which I’ve been s happy user of for several years.Show lessMingfire
