Leave a Review Resy
Reservation
I made reservations last night for seven people on Saturday, November 13 at Galatoire’s in New Orleans. Today I got a message from this app that said “book a table now before it’s gone”, and the restaurant, Galatoire‘s, came up. So I guess I’m confused as to whether or not I actually made the reservation for Saturday, November 13 or if I failed to click on “finish“ or whatever I needed to do to confirm. Very confusing. I don’t want to be getting an email from Resy every day telling me to reserve a table. Companies that do this are abusing my time. Now I’ll have to call Galatoire’s to see if they know anything about my reservation for that evening. Just tried and they’re not open. Add another thing to do on my list of 42 things. :(Show lesscharhub
I’ve always liked using Resy for recommendations,
But the map on the app is useless, it doesn’t show restaurant locations (it’s blank). Might as well get rid of it and just show a list of restaurants. I’ve re-downloaded the app, force quit, and restarted to no avail. The search function by location is broken, only way is to search is by moving the map around. But once you click on a restaurant it reverts back to your location. UI is pretty useless now. This app used to be great, more now just infuriating. Only good to use if you know which restaurant you want to go too. Browsing is not recommended.Show lessNnnIIiiCCKKk
Limited functionality; unreliable accuracy
The app filter functionality doesn’t work at all. You either have to view all types of cuisine across the map you’re viewing, or view only a handful of restaurants that fit your filter (e.g., Italian) in a small subsection of the map. In addition, it’s impossible sometimes to toggle back and forth between the map and list views.
On top of that, sometimes a restaurant is shown as having essentially times available, but the app won’t let you book. I assume this is because the restaurant is actually full, but if that’s the case, those time slots shouldn’t show up as available. Pretty basic stuff…Show lesssmahoney412
App is awful
As a foodie, I use Resy all the time. As most would agree, within the last year, many restaurants switched their platforms from OpenTable to Resy. I have no problem with Resy (and actually think the Notify feature was/is brilliant) aside from the MAJOR PROBLEM that the app just simply doesn’t work. It glitches every time I use it. I end up scrolling through the same 10 restaurants in a loop that that makes me wonder if I’m in a Jonathan Nolan movie. Or maybe Groundhog’s Day. I’ll close the app and reopen it to scroll again and I’ll get another set of the same 10 restaurants that just keep coming up. It’s infuriating and I’m ready to stop using the app. It’s not just my phone—my friends all agree. Please fix this glitch. Resy is too big a brand to have such awful software technology. You’re going to drive your customers away.Show lesschelsea.abramowitz.13
Clunky, buggy, and subpar app
When I’m invited to a reservation, It never shows up in my app. I accept the reservation. It still doesn’t show up. I log out to log back in, I’m asked to sign up for Resy all over again. As a new customer. Still no reservations. Are you kidding me? It’s 2021 and restaurants need you to be able to do business and survive in this challenging environment. Please you can do better. If not, please pass the baton to other competitors that can actually deliver. Restaurants need the business. Make it easier for them not harder.
Take a cue from your competitors. Make the app more responsive, less confusing to use and with actual usable features. It’s beyond me why restaurants are exclusively using this app and not better competitors like OpenTable and Yelp.Show lessarthdex
Still behind the times.
Look, people have the Resy app because the restaurant they want to go to is on Resy. Fine. It’s easy enough to make a reservation.
For discovery purposes, though, this is a dud. It’s 2021 and apparently no one at Resy Inc. has heard of filters.
For example: we are in the midst of a pandemic and many people prefer to only dine outside. Heck, even before the pandemic I enjoyed dining outdoors. Now, imagine this: you want to have dinner on a Thursday night, so you open up an app, pull up Thursday, pinch in the time you’d like to eat, and then..... you check a box that says “outdoor seating” and it ONLY shows you results with outdoor seating.
Wouldn’t that be amazing! Well, it’s not a fantasy. You can actually do this... in every other reservation app. OpenTable figured this or years ago, guys.
It doesn’t have to just be outdoor dining. Think of all the other filters you could add. Bar seating... gender-neutral restrooms... price point... cuisine... tasting menus... you could select more than one, even, and narrow down your choices... find something new!
FILTERS ARE MAGIC!Show lessAlbert Lawson
Hope there is more features coming
I downloaded this app today since the restaurant that we have frequented over the years has switched from OpenTable to Resy. I am slightly confused as to why this app gets such high ratings since it lacks many of the features available in OpenTable. For instance, there are no menus to peruse from restaurants. Many of the restaurants that I have used in OpenTable are not listed in Resy. I did a side by side map compare. There are 11 available restaurants nearby in OpenTable. There is 1 in Resy.
I hope Resy plans on expanding their out reach as well as including an option for restaurants to upload menus. When that happens, they might be able to compete with OpenTable. Competition is good and drives innovation.Show lessdb839
Great Waitlist Notification Feature in Otherwise Crappy App
The “Notify” feature is awesome and I was happy to find that I was automatically booked - didn’t have to worry about missing the notification.
But then I needed to reduce the number of people (no option for that in the “Change” option, only allows you to change date or time.) Then I went to call the restaurant to tell them, there’s no “call” button or prominent phone number. Then I clicked on the picture/name of the restaurant in my reservation and it only showed me options to invite guests or navigate to it. Then I went to my favorites to click on the restaurant there but there are no hyperlinks, just a list of the names of the restaurants and the option to “Un-favorite” (what good is that?) I then went to the app home to search for the restaurant name and click on that. Buried in the restaurant description is the phone number, but the text is rendered such that my iPhone doesn’t recognize it either as a phone number to call, OR EVEN TEXT THAT I CAN COPY. I had to find a piece of paper to write it down. What a crappy app! Writing this all out I’m going back and taking off another star.Show lessMtnMamaL
No menus, and other stuff
Resy has been gaining popularity in the Annapolis area but I don’t understand why.
It is not as easy to navigate as Open Table and doesn’t have menus available which is a disadvantage when looking for new restaurants. The price ranges are not apparent, I.e. what does $, $$ really mean. It seems to me that the $$ is really more like $$$ on others such as Yelp and Open Table and is true when looking at comparing the three.
Definitely NOT my favorite but I’m forced to use it for some of our “regulars” and they have made comments about it. I do NOT use it to look for restaurants because I like to see the menu.
Just a note, about the App Store comment about the pics, I really don’t care about the pics if I can’t see a menu... a real non-starter and it will cause me not to seek new restaurants on Resy. Oh, BTW, we eat out 3-5 x weekly and I travel about 8-10 weeks yearly.Show lessA. Paul Bowling
Blue box cafe, impossible. Drop down menu terrible on website.
The drop down menu to reserve a date for Blue Box Cafe in NYC, is horror! They need to change that on the website because getting a table at Blue Box, is all filled up within seconds people. Seconds! And the drop down, just wastes precious seconds. The app is very difficult to use to reserve this restaurant as well. I am sure that other NORMAL restaurants, are very easy to reserve on Resy, but not Blue Box Cafe in nyc. This is the most difficult table to reserve in New York City. I could see if people had just one day to make a reservation before all the reservations are booked up, but not literally 8 seconds. That’s just blasphemy! They should bring back the lines for that restaurant so that others will have a chance to experience eating there. Not just for the fast fingers on Resy. Totally not fair.Show lessDr.Dina
