Leave a Review Republic Services
The App is Garbage Too
Installed it and tried to link my account. It found my address, validated it against my bill account number, even said “successfully link.” Then got stuck “Fetching data” for 10 mins before I killed the app. Relaunched, and now it wants to start the account linking process all over. Endless loop apparently.Show lessMacgyver_999
App is fine
But the company itself is garbage. Entirely too expensive (3-4x more expensive than other pickup services in my town), missed pickups, and when I finally canceled, charged almost $40 per container to pick up the empty containers and took over 2 weeks to pick up the empty ones.Alex9462
Can’t schedule pickup service
I used to be able to schedule pickup service in the app, but can’t do it any longer with the latest update. Tried deleting and reinstalling, signing out and signing back in, but to no avail. Still able to make payment, but scheduling pickup service is the main reason for me to have this app, as I don’t always have my laptop nearby.Show lessAmazongreen6395
Terrible Company
This company is so awful. I’ve lost count of how many times they have missed my trash and recycling cans. I’d say it’s probably around 25 times now. The customer support is awful as well and they never come to pick up cans that have been missed on multiple occasions. We have to stack our trash in our garage, in the basement and the laundry room while it stacks up smelling up our house while our dog and child digs through it. sometimes it stacks up so bad we have to place it outside where raccoons and other animals will destroy the bags causing trash to be all over the yard. They make it next to near impossible to cancel their crappy service. You would be way better off packing your trash in your vehicle and taking it to the local dump. I cannot believe how terrible this company is! Do not do business with them!Show lessChazAtlanta
No support and keeps asking to verify email
Read the subject line of this review. They keep asking to verify email so I hit resend email I click on the link in my email it takes me back to the app and then takes me exactly back to the screen that says verify email. I called Republic services and the lady on the phone had no clue how to help me so she said she would get a manager and call me back that was five days ago.Show lessClosetmonst3r
Doesn’t communicate with website
Be cautious of using only the app! When changing or adding card information on the app and website do NOT communicate and the app doesn’t save changes made. If you change the default payment, like adding a new card/bank account, the app doesn’t remove the old payment method even after unenrolling from autopay. The app still processed a payment with an expired card even after it was changed.
I deleted all payment options from the website then added new payment method and made it my default. But when I went to delete the expired card that was the previous default it would go through all the steps but never delete.
Then I went into the app to verify it was the same. I urge you to do the same because previously only using the app I added my new card and made a payment it but the app still pulled from the old card.
When verifying on the app the default payment was still the old card that I had tried to deleted on the website. Oddly enough the new bank account that was added to the website was on the app and the other cards that were deleted were gone. On the app I had to change the default to then new bank account and then was finally able to delete the expired card from the app and separately on the website!
There are defiantly some bugs that need to be worked out! Play it safe and just use the website to prevent headachesShow lessjm😑
I love The Republic Services App
I love your app because when you customer service is busy I understand it’s allow me tools with your guysDrew4101
An app as terrible as their waste removal service
This app is on par with what I have come to expect from Republic Services in that any attempts to get it to do what it says it will result in frustration at its failures. The app is unable to link to my account, none of the links on the website actually work, and phone calls are neither answered nor returned. Republic is averaging trash pick up once every four weeks in my area, and there seems to be no recourse for their failure to provide the services for which I have paid.Show lessmissLNmarie
Unresponsive App with no plans for a fix.
Ever since I started using Republic Services for my trash removal, the app has had issues. Issues that are so bad I have had to use the desktop site for any account management activities. We are going on almost a year utilizing Republic services, and the app is still broken. I have also received no confirmation of intent to correct the issues with the app either.Show lessiPod021
Solid waste of time.
This app is nothing more than a convenient way to quickly pay your bill. Had problem first getting them to drop off a tote and now have problems with them picking it up. Local Republic won’t answer half the time and when they do they just say yeah we’ll take care of that, then nothing happens. Tried contacting through app about missed pickup then quickly received email stating a Republic team member will contact me shortly. That was 7 days ago. No call or email received.Show lessthebig
