Republic Services User Reviews

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  • If a link in the app takes you to the website that doesn’t work, both app n website have failed

    The only thing I can do on the app is pay my bill. All other links, buttons, etc take me to the Republic Services website where links, buttons, etc do not work. Even something as simple as entering my address to find phone number for direct contact goes nowhere. Very frustrating!
  • I do not recommend this company

    I applied for service for this company at the end of August 2021 and so far I have more than three bills and charges for their garbage tanks, I returned them and now they charge me again for garbage tanks and gasoline and charges for I do not know how many things . I need someone worthy to do me justice is the only way to change my mind. If I have to see Jon Vander Ark, I will.
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  • New customer

    I never take the time to write reviews, but felt it necessary as I can’t believe how nice it is to have waste removal service. I’ve taken my own garbage to the landfill for years and decided to order your services this past month. I can’t believe how inexpensive they are. Your driver is always on time, and best of all, I don’t have to go to the landfill. Sounds silly, but my week is a whole lot easier having your service provided. Worth every penny. Thanks again.
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  • App doesn’t open

    This app has never worked for me. I’m running it on the latest iOS on an iPhone 12 and the app just freezes every time I open it. I’ve force closed it, deleted it and then re-added—nothing. Clearly updates are being made to the app, it just isn’t fixing the app for me. It’s basically useless.
  • Missed garbage pickup

    Our whole neighborhood’s green can pickup was missed today and since it is now after hours, the local facility taped message tells me to download the app to report this as my only recourse. When I enter missed pickup in the search bar, I’m advised to go to the missed pickup page which doesn’t exist. A link to my local facility or 800 number provided, tell me to use the useless app. Since it’s a Friday, there will be streets full of garbage cans until Monday when hopefully someone can speak to a live person to report the problem.
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  • Almost Always Won’t Launch

    Every time I try to use the app I just sit and stare at the launching screen. Once I’ve stared at the logo for about a minute my phone kicks me back to my Home Screen. Then I try to launch it again and I’m directly on the login screen; however, the app is completely unresponsive. I’m not able to tap into the email/password fields. So I’m basically forced to close the app and resort to the online website.
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  • What happened???

    This app used to work well. A few months ago, it went bad. It takes forever to open to login page and when it does, the page freezes, so I can’t even log in. And it won’t allow me to log in No matter if I do a restart or delete and reinstall the app!! Wth?! Really frustrating!
  • It used to work fine

    I was a little sad that this is only the trash service for Republic services. But recently the app has become unusable, it crashes and asks for me to login and then it continues to freeze no matter how many times I delete and re-download :(
  • Don’t bother

    I’ve been patient. Figured maybe it would function after another update. Got an update yesterday. Nope. Still doesn’t work. Touch ID doesn’t work either. The app doesn’t work. It opens but nothing happens when touching the screen. It closes. When I reopen it sometimes I get to a screen asking to login but it doesn’t allow any access to enter my login information.

    Software development and testing are difficult. You can’t please everyone and defects/bugs happen, but this is inexcusable. Plain and simple this app does NOT work. I’ll be deleting it today.
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  • It’s been bad for over a year

    I hate to be that person who only leaves bad reviews, this is my first ever app review, but I’m grouchy. I’ve attempted to use this app periodically for the past year and a half, maybe two. When it works (very rare) it seems to have some nice features. I really just want it to remind me to set my garbage out. I’ve gotten that to happen for 2-3 weeks at a time and then it just stops. More often than not when I’ve tried to open the app it will not work (yes, I’ve deleted and reinstalled numerous times). I used to get the blank white screen. Today it opened but was frozen. I don’t know why I keep trying. I guess I hope at some point they’ll get the bugs worked out. Maybe I’m an optimist?
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