Leave a Review Panda Express
Lahaina location stinks!
I live near there. They close at 7 PM. The restaurant closes at 6:30 and they direct you to the drive-through when you get to order, there’s three selections available. I believe that has been their process for some time. While I waited in the drive-through line, there were many many people attempting to walk in and there were people behind me that were waiting for the drive-through service. Of course there’s only one way in so if you decide not to get anything, you’re still waiting to get out, if you’re not gonna have a full service menu, there should be a sign before you get into line. So if I want to have any sort of decent selection, I have to order from the restaurant that’s an hour away.Show lessKeokike
Rewards
I love panda express, especially their plates! Their prices are really good! My only issue is rewards and I have a problem trying to use them either through my app online or in store. The last two times I tried to show the individual at cash register she called a supervisor over and gave me a drink, which which had nothing to do with the upgrade for the rewards. When I went in there last week, I had everything screenshot to show her the issue. She refused to look at it and said she would not honor it. This is not usual for Panda Express employees. If it happens today, and it’s not honored when I get there, and I did put it in my comments on my order, I will update my review and I think I will just switch from the Auburn store to the Bonney Lake store. you earn your rewards by making purchases and you should be able to use them and have them honored the way they are stated in the app. If something doesn’t work when you go to a store, they should be honored especially if you have screenshots.Show lessmooncrest14
Going that extra mile for customer satisfaction
I made a simple online order (one plate with super greens, orange chicken and teriyaki chicken) for pickup during the middle of the lunchtime rush. I also added a special request note to the order to “make with love”.
Pickup was very easy. I walked in, gave the cashier my order number, and it was there ready to go. I spent maybe 45 seconds in the building. I spent more time finding parking than I did inside the restaurant.
I opened the bag when I arrived home and they literally drew a bunch of hearts on the box. They definitely could have disregarded the note. I still would have paid for it, took it home and ate it. But now I’m eating it with a smile on my face.
Have you ever experienced an act of kindness where someone goes out of their way just because they can, and because they did it warms your heart? This is that sort of experience.
Thank you to store #1488!
About the food: It was great. Not because of the taste. I’ve had it a hundred times, and you know what to expect when you go to Panda. But this time was great because the food was hot. Not just slightly warm because it’s been under a lamp. I actually had to let it cool down for a minute. Loved that.
About the restaurant: This is one of the cleanest locations I’ve been to, which is probably why this is my preferred store even though it’s not the closest.Show lessSPC Hewitt
Amazing food 4/5
I came to Panda Express for the first time yesterday and I gotta say it was amazing the food was great and tasted amazing. Alongside the amazing taste. I cant say I had an absolute blast in the bathroom though. While I was rushing in I sat on the toilet and immediately forgot I had my butt-plug in. It was a bloody mess in there(mind you there’s only one stall). There was so much brown on the walls and absolutely no toilet paper in a 3 mile radius. ANYWAYS, once I come sit back down I had forgotten all about my buttplug and sprinted back in to find it somewhere. By that time the staff had already figured it out and began cleaning it. As soon I walk out trying my absolute hardest to not look guilty… round 2 came around way faster than I can imagine. I rush back into the bathroom without warning the man cleaning it. While he’s in the stall cleaning there were 2 options. Sink or urbal. Being the gentleman I am I chose the easier option and when worst came to worst I let it go. I kid you not that was the loudest shart I have ever heard. Not to mention my underwear is permanently stained and the walls are now covered in absolute darkness and is browner then Africa itself. Enough about my experience. The food was amazing. I had the Bejing Beef and the Orange Chicken with Fried rice and Lo-Mein. 4/5 easilyShow less_Squidward_
Disconnect in process?
The app is fine. Easy to navigate and place an order. Viewing previous orders/receipts is a problem.
My primary issue is that when I order for pickup, staff at the location ask to see my confirmation or something on my phone. But there isn’t much to show them, and the order confirmation number, my name, etc is all in small text that is clearly not designed to be shown to a second person.
Maybe this is a problem only at one store, but it causes confusion and frustration, usually during a busy lunch rush. If I need to be doing something more than giving my name at the counter, I suggest copying Target’s order pickup solution: use a one-time auto generated PIN. Make that number appear in large print so an employee across the counter from me can read it.Show lesszosuwbm
If you love this type of food and Panda Express.. get here! To this location!
Always great at this location! Great staff really pleasant and always friendly. They deserve at this location 5+ stars but the portion sizes are shrinking. Other than that, I’ve been to the rest and this ones the best! Hands down in cos this is the best Panda Express in the inland empire! Do yourself a favor a eat here! You won’t regret it and if you don’t like it I’ll donate to the charity they ask about here! Cheers
Update.. they ask to rate the app and I give 3 stars at best. It can be a little irritating ordering on the app. There’s a few things I’d like to see changed but it works and we’re able to place an order for food.
Again, this panda at powers and constitution is AWESOME, AMAZING, GREAT PEOPLE & GREAT CUSTOMER SERVICE!!! The other Panda Express restaurants in this area should strive to be like this one! Thanks for always taking care of your customers! You ALL rock!Show lessScooterD73
Likely the first and only time I will visit this new location…
I have gone to several other locations and often order online, sometimes WHILE sitting in a backed up drive through line to try to speed things up for myself and others. Tonight, I went to the drive through and asked for my mobile order, but was informed I could only get it by coming inside. Not even a “we'll do it this time, but in the future, you will need to plan on coming inside because we cannot hand your mobile order to you at the drive thru.”. (Do you even realize how ridiculous that sounds?). If I EVER come back here, it will be close to closing again, I will ORDER at the drive thru and hold up the line while I make up my mind what I want, and it will not be just a single plate order like tonight. I will make sure I order a big family meal, or multiple meals. People who gave physical difficulties will frequent restaurants that make their lives easier, and avoid the ones that unnecessarily complicate their lives like the plague. Don’t mess with the old ladies! We know all the tricks to make you regret it! I really regret that rounding up option right now. You should be paying me for the inconvenience!Show lessPandaExpressSucks
My favorite lunch spot
I find myself at panda in Everett, Washington at the Evergreen Way in Casino store visit there 3 to 5 times a week. I am always greeted with the smile the counter always clean and appealing, and the manager. I do not know what her name is always makes sure that I’m happy her presence is known she is constantly busy. She is definitely an asset to your establishment. I can’t think of one single complaint. But I do have one thing I would like to ask please please pleasebring back the firecracker chicken. It was always a favorite of myself and my wife. July is coming up. It would be most excellent time to put it back on the menu even for a short while. Thank you sincerely, John Tannehill.Show lessJack Tankel
Horrible customer service
I ordered food at the Harker Heights location and I was asked if 3 minutes was ok for what I wanted. I let the lady know that yes that would be fine. Everyone in line went through and they continued to get all the food ready 7 minutes pass I went to the counter and nobody acknowledged me. There was a few people in line, but not too busy that I should have been ignored. Finally, a worker asked if I needed help by then it had been 11 minutes since I had ordered and mind you not my food is sitting on the counter not under the warmer and I had asked how much longer on my food that I was told 3 minutes on. She replied we are super busy and working on it. I informed her my food has been sitting out this whole time and I don’t want cold food either. She then at that time tired to tell me it’s placed under a light which is a warmer. I said ma’am it’s on the counter and that isn’t the warmer. She quickly tried to sneak it under there, but I seen her do it. The poor service is very unprofessionalShow lessLCart75
I will not stand by any longer in silencpanda suffers panda has to die for we are satisfy
panda is on a endager speaking’s list! Did you know about that huh? That is a sad thing is that most of people in this app don’t knows about that it’s pandas being endager speaking’s. Well now you know that is it so what will you doing to do with this that ilnowledge I have given you? Most group I think may hustbstlll eat panda . And they eat him fast it seems. So sad. My son shot in the head coming home from school yesterday he was shot with a Bee Bee pellets and I can not stop think about how many panda . There is baby panda. Some panda have spots on his head. Some is farting. Even right now I bet there is a good chance of panda running fast for . But I order food from him still. He even though on speaking’s list. It is so sad . My son. He is 12 . I say it is 5 starShow lessquilinski
